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Mercedes-Benz of Jacksonville

Jacksonville, FL

4.8
722 Reviews
Call Dealership (904) 724-1080
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10231 Atlantic Blvd

Jacksonville, FL

32225

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722 Reviews of Mercedes-Benz of Jacksonville

April 03, 2024

Never had sloppy service at BMW, before I review on google, someone should check their inbox. More

by db
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not employees fault, assume this is how Mercedes handles service as a company
Report | Print
Apr 04, 2024 -

Mercedes-Benz of Jacksonville responded

I'm sorry to see your experience fell short of our 5-star standards. We want our customers to feel completely satisfied and accommodated throughout their time working with us, so I'd like an opportunity to discuss ways in which we can improve your experience. Please reach out to me on my direct line. Thank you, Josh Tanner - Service Manager - (904) 777-5900

April 02, 2024

Professional and reliable service. Having the Mobile service come to my home was very convenient. More

by millertraci95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dervis
Report | Print
Apr 03, 2024 -

Mercedes-Benz of Jacksonville responded

We're delighted to hear that our team could make your experience a smooth success and that the mobile service was convenient! Thank you for choosing Mercedes-Benz and Sprinter of Jacksonville. Safe travels, and we'll see you next time!

March 30, 2024

Dillon did an excellent job keeping me informed about the word done on my car More

by Schollmgary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon did great job
Report | Print
Apr 01, 2024 -

Mercedes-Benz of Jacksonville responded

We're overjoyed to hear that Dillon hit the mark with informative and communicative service! Thank you for choosing Mercedes-Benz and Sprinter of Jacksonville. Until next time!

March 23, 2024

Dalton is always professional and efficient! Can only hope my services are when he is in the building! Very much appreciate your assistance! More

by washingtonval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton L
Report | Print
Mar 25, 2024 -

Mercedes-Benz of Jacksonville responded

We're glad to know that Dalton's professionalism and efficiency made a positive impact on your experience at Mercedes-Benz and Sprinter of Jacksonville. We appreciate the kind words, thank you!

March 13, 2024

Ali did a fantastic job setting expectations and communicating and Jackson did an awesome job valeting me to my office!!! More

by clairemallon01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali and Jackson
Report | Print
Mar 13, 2024 -

Mercedes-Benz of Jacksonville responded

Claire, we're delighted to know that Ali and Jackson provided you with such a fantastic experience at Mercedes-Benz and Sprinter of Jacksonville. Thanks for the shout-out!

March 13, 2024

Love dealing with Field, Mercedes. Ali, our service rep, was professional and personable. My car was in and out of there in a lot less time than they thought it would be. That was a wo More

by ecj46
Recommend Dealer
Yes
Employees Worked With
Ali Foltz
Report | Print
Mar 14, 2024 -

Mercedes-Benz of Jacksonville responded

We're glad to know that Ali and our team at Mercedes-Benz and Sprinter of Jacksonville were able to provide you with a swift, professional service. It's always great when we can exceed expectations! Thank you for the review!

March 13, 2024

They’re professional and customer friendly overall good service very thorough and reliable took care of everything so far More

by baztam01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camille Maddow
Report | Print
Mar 13, 2024 -

Mercedes-Benz of Jacksonville responded

We're glad to know you found our service at Mercedes-Benz and Sprinter of Jacksonville professional, friendly, and reliable. We aim for thoroughness in all we do! Thanks for the positive feedback!

March 11, 2024

Micah and your staff are excellent and very courteous. Could not ask for better service More

by Harvey Snipes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah
Report | Print
Mar 12, 2024 -

Mercedes-Benz of Jacksonville responded

Harvey, thank you for reviewing Micah and Mercedes-Benz and Sprinter of Jacksonville! Have a lovely day!

March 09, 2024

Wonderful staff and Wonderful service. Would recommend to anyone. Thanks and keep of the great work. More

by garciafredm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Hill
Report | Print
Mar 11, 2024 -

Mercedes-Benz of Jacksonville responded

We're glad you enjoyed working with our team! We appreciate your recommendation and look forward to seeing you again at Mercedes-Benz and Sprinter of Jacksonville!

March 08, 2024

Excellent service as always! We love to bring our car here with the comfort of knowing they know what to do to our car, and how to fix it and best of all, how to treat customers. More

by Rett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Behar
Report | Print
Mar 08, 2024 -

Mercedes-Benz of Jacksonville responded

We're delighted to know that you've consistently had excellent experiences with us at Mercedes-Benz and Sprinter of Jacksonville. Our team always aims for top-notch service, so your kind words mean a lot! Thanks for trusting us with your car care needs.

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