Mercedes-Benz of Jacksonville

Ali was great. Got me in and out inside of the time promised. A very good experience all around. Got me in and out inside of the time promised. A very good experience all around. More

Customer service is outstanding. My rep Rick was very helpful and notified me about a recall on my vehicle that I was not aware of. I informed him of some concerns with my vehicle an My rep Rick was very helpful and notified me about a recall on my vehicle that I was not aware of. I informed him of some concerns with my vehicle and he insured me that he will make sure the mechanic goes over the vehicle. He did so and sent a video of some problems that I did not know existed and so glad he did. I was able to get all the repairs done. My vehicle was there for three days because of some parts due to my vehicle is a 2012. I was given a loaner vehicle and Rick called me every day with the status of the vehicle. In my past experience with zero for my vehicle I never had a service representative talking to me everyday keeping me updated with our me calling. He made sure I was taking car of and the repair bill was reasonable. When I do have to buy a new car I will buy from Mercedes Benz of Jacksonville… More

Stopped taking car there once outof warrenty because you can’t get a service advisor to answer calls or return a call. last week Ally, fromMB jax called to ask me why I haven’t been in. told her the sam can’t get a service advisor to answer calls or return a call. last week Ally, fromMB jax called to ask me why I haven’t been in. told her the same answer. she acknowledged it’s a common complaint. Offered me a free set of wipe blades, installed at my home. appointment sent for this past Friday, confirmed in numerous texts, then no on every showed. STAY AWAY FROM FIELDS AUTOMOTIVE. More

Dillon was very nice an he keeped me in the loop of whats was going an he text me back when i needed to ask a question was going an he text me back when i needed to ask a question More

The Mobile Service technician was wonderful. He arrived on time (actually early), performed the maintenance efficiently, left the area spotless and was very professional. Having access to Mobil He arrived on time (actually early), performed the maintenance efficiently, left the area spotless and was very professional. Having access to Mobile Service was fabulous. Thanks to the dealership for letting us know it was an option! More

My 2018 Sprinter that I bought used required a DEF tank replacement. Although it was expensive I appreciate they had the parts in stock and scheduled me promptly. Micah the service advisor clearly explaine replacement. Although it was expensive I appreciate they had the parts in stock and scheduled me promptly. Micah the service advisor clearly explained the procedure and walked me through the process. I appreciate that the busy guy took the time to help understand about the DEF system. More

I have been going to Fields for many years. I have been working with Ali Foltz for almost 2 years she is always helpful, kind, responsive and so helpful! She goes to bat for her clients!! I wou I have been working with Ali Foltz for almost 2 years she is always helpful, kind, responsive and so helpful! She goes to bat for her clients!! I would give her a 20 star review if I could! Thanks Ali!! More

I always like how helpful everyone is and how easy it is to get any job done. to get any job done. More

Service with a smile 😎! It is always a joy to have my automobile service work completed at Fields! Very easy to setup an appointment, with fast, efficient and reliable ser It is always a joy to have my automobile service work completed at Fields! Very easy to setup an appointment, with fast, efficient and reliable service. Always greeted in a very pleasant, delightful and polite manner! Thank you Jonathan Hill for being so accommodating and helpful!!! RTJ More

Very professional, and excellent communications. Also very flexible in Waze to make the service convenient. Also very flexible in Waze to make the service convenient. More