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Mercedes-Benz of Jacksonville

Jacksonville, FL

4.8
678 Reviews
Call Dealership (904) 724-1080
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10231 Atlantic Blvd

Jacksonville, FL

32225

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678 Reviews of Mercedes-Benz of Jacksonville

January 20, 2025

Service rep was excellent and kept me informed on progesss of repairs. Work was well done. Great job! More

by Vainej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton
Report | Print
January 17, 2025

Ali in service was amazing. She kept us up to date on our car and made sure we were satisfied with everything that was done. She went above and beyond our expectations. I highly More

by Leslie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Report | Print
Jan 17, 2025 -

Mercedes-Benz of Jacksonville responded

Leslie, thank you for recommending our service team at Mercedes-Benz and Sprinter of Jacksonville! We're pleased to hear that Ali provided exceptional service and kept you informed throughout the process.

January 13, 2025

I had to wait about 45 min. to talk to a service advisor when dropping the vehicle off. Other than that everything seems fine. More

by manstersr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
Report | Print
Jan 13, 2025 -

Mercedes-Benz of Jacksonville responded

Thank you for your patience and feedback. We're glad to hear that everything else went smoothly at Mercedes-Benz and Sprinter of Jacksonville, and we'll work on improving wait times in the future!

January 10, 2025

Well organized, skilled expertise, priority starts with customer satisfaction -coupled with effective service equals a superior outcome. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon Hastie
Report | Print
Jan 12, 2025 -

Mercedes-Benz of Jacksonville responded

Greg, we're delighted to hear that our team at Mercedes-Benz and Sprinter of Jacksonville provided you with a superior experience. Thank you for recognizing our commitment to customer satisfaction!

January 10, 2025

Would appreciate more professionalism, friendliness and thoroughness when communicating with customers. Greetings, follow through and show more care would be appreciated. The cost of services is extremely More

by christineann20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camille and others
Report | Print
Jan 13, 2025 -

Mercedes-Benz of Jacksonville responded

Thank you for your feedback. We strive to provide professional and friendly service, so it's disappointing to hear we fell short during your visit. Your comments about communication and pricing are noted, and we'll work on improving these areas. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Barry Lamb - General Manager - (904) 724-1080

January 09, 2025

Rick Adams is the consummate Service Representative. Excellent sensitivity and flexibility in pleasing a customer. More

by Fernando260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Adams
Report | Print
Jan 09, 2025 -

Mercedes-Benz of Jacksonville responded

We're delighted to hear that Rick provided you with excellent service at Mercedes-Benz and Sprinter of Jacksonville. Thank you for sharing your experience, Fernando!

January 09, 2025

Dalton and entire service department I were great. Dalton notified me the vehicle was done and even sent an Uber to transport back to dealership More

by Dansanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pelinski, Barry Lamb
Report | Print
Jan 09, 2025 -

Mercedes-Benz of Jacksonville responded

We're delighted to hear that Dalton and the service team at Mercedes-Benz and Sprinter of Jacksonville provided such excellent care. It's great to know they went above and beyond with your transportation needs. Thank you for sharing your experience!

January 09, 2025

We love working with Behar Qerimi and MB of Jax! Our 2014 C250 looks and works as well as the day it was new. Great service and excellent technicians! Appreciate all of the hard work. More

by Steve S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Behar Qerimi
Report | Print
Jan 09, 2025 -

Mercedes-Benz of Jacksonville responded

Steve, we're delighted to hear that Behar and the team at Mercedes-Benz and Sprinter of Jacksonville have kept your C250 in top shape! Thank you for recognizing their hard work.

January 07, 2025

Service advisor Ali is very nice and patient with you and concerning of your Vechicle needs. More

by Garrett-L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali service dept
Report | Print
Jan 07, 2025 -

Mercedes-Benz of Jacksonville responded

Thank you, Garrett, for stopping by to leave Mercedes-Benz and Sprinter of Jacksonville a wonderful review! It's great to hear that Ali was patient and friendly.

January 04, 2025

Service Advisor Jonathan was great. Service was performed efficiently and loaner car provided was a big plus. More

by kmvpar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hill
Report | Print
Jan 06, 2025 -

Mercedes-Benz of Jacksonville responded

We're delighted to hear that Jonathan and the team at Mercedes-Benz and Sprinter of Jacksonville provided efficient service for you. It's great to know the loaner car was a helpful addition! Thank you for sharing your experience with us.

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