Mercedes-Benz of Jacksonville

Went in to replace the right front turn signal on a Saturday morning. Jarrod informed me that the correct bulb was not in stock and that would order it and notify when available. Jarrod called back on Saturday morning. Jarrod informed me that the correct bulb was not in stock and that would order it and notify when available. Jarrod called back on Tuesday and was able to get in and complete the repair in less than 1 hour. Overall very impressed with the speed and efficiency of the service. More

Great service from Dalton and team to get my car serviced and back on the road. Very pleasant, well informed and done timely. and back on the road. Very pleasant, well informed and done timely. More

Very efficient I pulled up without an appointment and was taken care of immediately, Behar was kind and kept me informed about my vehicle and what they were performing on it taken care of immediately, Behar was kind and kept me informed about my vehicle and what they were performing on it More

I am very happy with the service at Mercedes- Benz of Jacksonville. It was easy to schedule an appointment and they did a great job at servicing my car. My service advisor Richard was very helpful and fr Jacksonville. It was easy to schedule an appointment and they did a great job at servicing my car. My service advisor Richard was very helpful and friendly. He explained to me exactly what service they will be performing and he kept me informed throughout the time. I highly recommend him. More

I give Rick Adams 10 stars He was very nice and helpful. The only problem what he said my car back to be washed it was never washed or vacuum.. The only problem what he said my car back to be washed it was never washed or vacuum.. More

Organized extremely well. Knowledge of the car was outstanding . Personnel very professional .waiting room very pleasant. Knowledge of the car was outstanding . Personnel very professional .waiting room very pleasant. More

Very nice and knowledgeable. Always answers all my questions and concerns. Overall, great customer service Always answers all my questions and concerns. Overall, great customer service More

Professional, knowledgeable, meticulous. Attention to detail. Would highly recommend without hesitation. Plan on using them next time. Its a no brainer Attention to detail. Would highly recommend without hesitation. Plan on using them next time. Its a no brainer More

Great service ! Repaired all my problems with my Mercedes RV. Ty. From service to pick up.. Great Repaired all my problems with my Mercedes RV. Ty. From service to pick up.. Great More

When picking up my car after having it serviced, the front seats and inside panels were extremely dirty with dirty hand prints. The service I had done was not explained to me in any manor, when I asked front seats and inside panels were extremely dirty with dirty hand prints. The service I had done was not explained to me in any manor, when I asked the service tech to explain what had been done, since I had gotten a new battery and battery tender.After seeing the condition of my car, I was appalled. This wasn't the way I had brought it in looking. I than spoke with the service tech and he cleaned the seats and door panels.This was totally unacceptable for a Mercedes dealership or for any dealership to return a car in this condition to a customer. More