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Mercedes-Benz of Huntington

Huntington, NY

3.9
1,242 Reviews

1103 East Jericho Tpke.

Huntington, NY

11743

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Showing 1,242 reviews

December 04, 2013

Tom was extremely helpful. We were not familiar with the different models and he recommended the best one for our needs. He was very knowledgeable and we were satisfied with the price. When we went to pick More

by sandyezry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom, Tom Caccavale
Dec 04, 2013 -

Mercedes-Benz of Huntington responded

Thank you for telling us about your experience! We're happy to hear Tom led you through the purchasing process with ease and found you a vehicle tailored to you. Hope to see you again in the future. Enjoy the ride!

December 03, 2013

Went to this dealership before and met Joe Carrera we were looking at the time but it didn't matter to Joe he took the time to answer all our questions and work some numbers for my wife and myself . When More

by Ingenito66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Carreras, Joseph Carrera
Dec 03, 2013 -

Mercedes-Benz of Huntington responded

We love hearing from happy customers like yourself! Thanks for taking the time to write a review on Joe and our dealership. We're glad you and your wife had a great experience. Enjoy your new vehicle!

November 30, 2013

I had a great experience with this dealership! Vinny was an exceptional communicator and worked diligently to provide superior customer service. He was honest, fair and articulated everything in detail. F More

by suzord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Randazzo
Dec 02, 2013 -

Mercedes-Benz of Huntington responded

Thank you for taking the time to write a review on our dealership and staff. We're so glad Vinny could make your experience a comfortable and enjoyable one! We hope you will enjoy your new vehicle.

November 28, 2013

I have leased cars since 1991. Each and every time my lease was up I dreaded, DREADED, go to a dealership for a new car. This was, by far, the best experience I have had in any dealership. Mr. J. R. Iw More

by 4mymail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J.R. Iwanycki and Larry Merola, J.R. Iwanycky
Dec 02, 2013 -

Mercedes-Benz of Huntington responded

Thank you for taking the time to write a review. It gives us great pleasure to know you had a wonderful experience here. Enjoy your Dream Car! We are looking forward to seeing you again.

November 24, 2013

I have dealt with the dealership for many years and they have consistently provided a positive buying experience. Paul Napper understands my buying/leasing needs and tailors the deal to best meet those nee More

by richardsica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Napper
Nov 25, 2013 -

Mercedes-Benz of Huntington responded

Richard, your loyalty is tremendous. We value your trust and positive feedback and will continue to strive to exceed your expectations. Thank you so much for taking the time to write a review.

November 23, 2013

Thank you very much for my experience with mercedes-benz of huntington it was wonderful. I recommend hildy and mb huntington for anyone in the market for a new or certified mercedes benz marion More

by mmdobbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
hildy kaye, Hildy Kaye
Nov 25, 2013 -

Mercedes-Benz of Huntington responded

Marion, thanks so much for taking the time to write a review on our dealership. We're happy Hildy could make your experience here a joyful one. Enjoy your vehicle!

November 18, 2013

This was the best visit by far that I have ever experienced in a Car Dealership. This was the first time I purchased a Mercedes and there is no doubt that I will be a long term customer. My salesma More

by araskin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salesman Larry/Manager Bill, Bill Dodge
Nov 19, 2013 -

Mercedes-Benz of Huntington responded

Thank you for taking the time to write a review on our staff and dealership - we love hearing from happy customers like yourself! We're glad Larry and Bill could make your first Mercedes experience a comfortable one, and hope to see you and your girlfriend again in the future. Thanks again!

November 18, 2013

Overall excellent buying experience. Brian Haney was extremely helpful, friendly and thorough throughout the entire process, could have not asked for a more pleasant experience in buying a car. I will n More

by topaz112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Haney, Brian Haney
Nov 19, 2013 -

Mercedes-Benz of Huntington responded

Wow! Thank you so much for the humbling remarks! We're so happy you had a great time here, and that Brian could help you through the buying experience with ease. Enjoy your new vehicle!

November 17, 2013

Walking in to a Mercedes Benz dealership can be an intimidating experience, not at MB of Huntington. From the moment you walk in the door you are greeted with a warm friendly atmosphere. No high sales More

by donnavig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
vincent randazzo
Nov 19, 2013 -

Mercedes-Benz of Huntington responded

It's always great to hear from a satisfied customer. We're so glad Vinny could make your customer experience a comfortable and enjoyable one. Thanks very much for taking the time to write a review!

November 13, 2013

I leased a vehicle from this dealership and was happy with the experience. I decided to purchase it at lease end. The process was a nightmare and continues to this day. I experienced nothing but poor com More

by gboehmeR350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William Dodge GM, Bill Dodge
Dec 05, 2013 -

Mercedes-Benz of Huntington responded

We did apologize for any delay in contacting this customer. We explained that that there was a flurry of activity here in the midst of responding to this customer’s needs. That week was our Grand re-Opening along with the introduction of our completely re-engineered S-Class. There was a lot of preparation and all-hands were involved in the event. Consequently, the follow-up required to assist this customer waned and somewhere in all that we dropped the ball. Addressing specific remarks in this complaint we found two problem areas. First, our Business Development Center should have left notes in our computer system that they had spoken to the customer and should have set the appointment with the salesperson - then let the salesperson know. Second, in service, we create “repair orders” based on our “inventory stock numbers” for work that we do internally. What exacerbated problems in this area was that we did not “own” this customer’s vehicle and therefore no “stock number” would have been available for tracking in the repair order system. Obviously, we dropped the ball and we apologize. We appreciate the feedback. And, of course, we will try and implement some checks and balances to curtail the routine that this customer experienced.

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