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Mercedes-Benz of Houston North

Houston, TX

Overview
Reviews
Vehicles
4.5
732 Reviews
Mercedes-Benz of Houston North is the premier destination for all things Mercedes-Benz in the north Houston area. Located in Houston near Cypress Station, our dealership is proud to serve residents from Houston, The Woodlands, Spring, and the entire Harris County area. From the latest new Mercedes-Benz vehicles for sale, to our extensive pre-owned inventory, Mercedes-Benz of Houston North has it all. Visit our website to learn more, and schedule a test drive today!
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17510 I-45 North Freeway

Houston, TX

77090

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Showing 732 reviews

September 18, 2023

The S580 I bought at this dealer had major repairs that was not done before the delivery of the vehicle. The car was not detailed properly. Not clean. I was in the shop for repairs for about 11 or 12 days. More

by Gobj100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Claude
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Sep 22, 2023 -

Mercedes-Benz of Houston North responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Houston North. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 305-8970 to discuss what we can do to help.

September 14, 2023

Kamran Koohpaee and the rest of the team were fantastic. Felt like I had my own personal car-buying concierge. Thanks! More

by Aaron
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kamran Koohpaee
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Sep 17, 2023 -

Mercedes-Benz of Houston North responded

Hello Aaron, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 12, 2023

I’ve been coming for 20 + years always the same. Good to still see some familiar faces. Quick to schedule and follow up on your appointment. Exceptional service, appreciate. The facility is clean a More

by bfhines55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Trevino
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Sep 16, 2023 -

Mercedes-Benz of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

September 09, 2023

Very good customer service. My service appt didn’t take long at all. Nestor is always helpful More

by Cas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor
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Sep 12, 2023 -

Mercedes-Benz of Houston North responded

Hi Cas, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 07, 2023

This time my service advisor was great! Everything went smoothly! I was called promptly when my car was ready! More

by beveppolito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Muhlenburg
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Sep 10, 2023 -

Mercedes-Benz of Houston North responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 05, 2023

Communication from the time I found the car to the purchasing it was professional and courteous. More

by marigarcia1115
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kamran Koopaee
Report | Print
Sep 08, 2023 -

Mercedes-Benz of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 05, 2023

Another outstanding service experience, mostly due my agent, Yamileth Hernandez. Went in for my annual service and was allowed go home by Uber, since it would take a few hours, and rest in the comfort More

by ljalbrit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yamileth Hernandez
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Sep 09, 2023 -

Mercedes-Benz of Houston North responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 04, 2023

My car was completed and kept to the side for hours coz they forgot.. I ended up being late. Even after I alerted them, they still took their time. More

by nyangi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason
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Sep 04, 2023 -

nyangi1 responded

Slow

Sep 04, 2023 -

nyangi1 responded

Slow service and poor communication

August 30, 2023

Very Disappointing. It is difficult to get an appointment especially if you need a loaner. Loaner cars are difficult to get from them. Receptionist was not helpful or More

by keiheid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ahmed. Very nice.
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Sep 05, 2023 -

Mercedes-Benz of Houston North responded

Hi Keiheid, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (281) 305-8970 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

August 25, 2023

Knowledgeable. Fast service. Explains everything well. Nice waiting area with snacks and drinks. Highly recommend the service department. More

by mcmilnor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nova
Report | Print
Aug 30, 2023 -

Mercedes-Benz of Houston North responded

Hi, we are so happy to read such a great review about Mercedes-Benz of Houston North! We appreciate your recommendation of Mercedes-Benz of Houston North and we hope to be of service again in the future.

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