Mercedes-Benz of Houston North
Houston, TX
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I've never experienced this level of unprofessional behavior from any dealership in over 30 years of purchasing cars. I have purchased more than five luxury vehicles through AutoNation dealerships, but behavior from any dealership in over 30 years of purchasing cars. I have purchased more than five luxury vehicles through AutoNation dealerships, but I've never experienced a more incompetent series of managers than at Mercedes-Benz North. They have an indifference to the poor customer customer service eperience. They leased me a defective car. They failed multiple attempts to make even the simplest repair. They had an inability to order a simple part, which ultimately took months to have them actually order the correct part. The car has had repeated systemwide malfunctions of its software and has spent two months in a service shop in the five months that I've been in possession of the car. Every offer made to me by the general sales manager and the general service manager was either ignored or incompetently managed. I would never recommend this dealership to friends or colleagues because of the unprofessional managers and poor customer service. It has been a nightmare. I have details if anyone is interested. George Santos MD More
I've been using Mercedes-Benz of Houston North for many years and they've always done a great job for me in repairs, services, and just good customer service. Brandon, my service coordinator for this last years and they've always done a great job for me in repairs, services, and just good customer service. Brandon, my service coordinator for this last service/repair was very professional and kept me informed of any and all issues and concerns. I highly recommend them and will continue to use them! More
Mr. peter is the best service advisor, i love the team they have in service but peter is a great man and he do his job well, he make sure your service is the bet experience they have in service but peter is a great man and he do his job well, he make sure your service is the bet experience More
Dali is - understanding & supportive, fast & responsive. Highly recommend his service if you find yourself at the Mercedes-Benz of Houston North Highly recommend his service if you find yourself at the Mercedes-Benz of Houston North More
Still waiting on dealer ship to payoff my trade in. It’s been a few weeks now Took my down payment instantly not sure why trade in payment isn’t the same way. It’s been a few weeks now Took my down payment instantly not sure why trade in payment isn’t the same way. More
First time buying a Mercedes and our sales person was kind and very informative. He made us feel very welcome that instead of buying one car we brought two within a week. kind and very informative. He made us feel very welcome that instead of buying one car we brought two within a week. More
I always had a good experience while visiting Mercedes Benz North they make you feel comfortable and special they are so Friendly just make You feel special I really enjoyed my visit they make sure You ar Benz North they make you feel comfortable and special they are so Friendly just make You feel special I really enjoyed my visit they make sure You are satisfied and make sure You understand everything and they are there to please 🙏 You . More
Jason Fleeks is an amazing service advisor. Always take great care of us. Would highly recommend. Level of service has greatly increased with the addition of Josh Slanker as service director. Always take great care of us. Would highly recommend. Level of service has greatly increased with the addition of Josh Slanker as service director. More