Mercedes-Benz of Houston North

I purchased new tires last year from this dealer. I have all my maintenance performed here. Last week I stopped by to have my tires balanced. I was sent a message stating that I needed brakes. Th I have all my maintenance performed here. Last week I stopped by to have my tires balanced. I was sent a message stating that I needed brakes. The amount was approx $1100.00. They also stated I need two new tires! To be sure I stopped by my local mechanic for a second opinion and he stated my brakes were at 70%!. And my tires did not need to be replaced. I went to another shop and they confirmed I did not need brakes or two new tires. These tires were only 15 months old. I purchased the tires from this Mercedes dealer. I'm very disappointed in Mercedes-Benz of Houston North. I was going to purchase a new car from them but now I will NEVER trust them again. It's about trust and when a dealership is untrustworthy the word gets around. More

Bought a 2019 Range Rover without seeing the car in person and here is the story… First of all, the communication was pretty bad. Sometimes I was waiting for the response a day or two and it took a person and here is the story… First of all, the communication was pretty bad. Sometimes I was waiting for the response a day or two and it took a week until everything was signed. The condition of the vehicle was not as they described… when I asked Ben(sales person) if the car has any imperfections, he said no. And I trusted him and I trusted Mercedes dealer and AutoNation 125 points inspection they made before selling the car. When the car was delivered , the front cup holder lead was stocked in open position, and the main issue was some clunking sound from the rear axle. When I told him about that , the manager mr. Ace called me back and said if I’ll find the reason of this sound to let him know but he won’t answer me after that. They sent me an email with the inspection checklist which said that the air filter was replaced and all cupholder are operating properly which is false! The cupholder was broken and the air filter was in bad condition!!! So finally I was able to find the reason of the clunking noise which was rear differential and transfer case fluid change. It was in pretty bed condition. So I won’t trust AutoNation anymore! More

The Assistant Service Manager, Brandon and the auto body specialist provided exceptional customer service. Kept me updated throughout the process. specialist provided exceptional customer service. Kept me updated throughout the process. More

Nice service keeping me informed along the way while I waited for maintenance work to be completed. waited for maintenance work to be completed. More

Had a great experience with Christina and Carlos for both of my vehicles! Excellent service and customer service. of my vehicles! Excellent service and customer service. More

I was happy that service for my vehicle was available at Mercedes of Houston North sooner than the other nearby dealer. The service advisor, Michael, kept me informed during the process which was very h Mercedes of Houston North sooner than the other nearby dealer. The service advisor, Michael, kept me informed during the process which was very helpful. More

Thanks for the Great Service, ThankYou Ace for your call & concern. Thank you Jenniffer for your help. Great doing business with you call & concern. Thank you Jenniffer for your help. Great doing business with you More

Very good experience about the attention whit Ana and very nice place at the time I was there ! very nice place at the time I was there ! More

Professional and prompt. .Jason is always knowledgeable and answers all of my questions. We will see u guys next time .Jason is always knowledgeable and answers all of my questions. We will see u guys next time More

The dealership was really clean and the service was fast. They did an excellent job! They did an excellent job! More