Mercedes-Benz of Houston North

This story should stop anyone from ever purchasing anything from this dealership, EVER!! I bought a Used car from what I thought was a reputable dealer. I actually had a car almost bought from a anything from this dealership, EVER!! I bought a Used car from what I thought was a reputable dealer. I actually had a car almost bought from a private seller for $700 less, the exact model, same mileage, same color, same options but felt I would have a better experience buying from what I thought was an established, reputable dealer!! I could not have been more wrong. When I test drove the car, dash lights for the ABS and Traction Control systems were on. The salesman assured me that he would have it repaired at the Porsche dealership so I made the deal hinging on them having this issue corrected. When I picked up the car later that day, the lights were off, but to my great disappointment, later that night the lights came on again so it was back to Mercedes the next morning to have them repaired. They kept my car 2 days and then advised me that I would need to make an appointment at the Porcshe dealer next week and they would take care of it. Not the way I would have liked for it ot be handled but we went ahead and made the appointment for the next week. My car was at Porsche for 4-5 days before the problem was diagnosed with very little feedback from Mercedes unless I prompted them. Here comes the good part, the repair was quoted as costing ~$4700 so Mercedes flat out refused to pay it and then went on to suggest that I buy an extended warranty and they would throw in $1000. So now they wanted to me to buy the warranty, knowing this pre-existing issue was there, wait 30 days and file a claim!! High integrity sales staff!! Naturally, I refused to do so and told them I wanted my car repaired or my money back. This took another 2 weeks to resolve with again much prompting and ultimatums on our part and very little effort on theirs. It took about 2 more weeks to repair it and now there has been another problem found with the dash. This was discovered 10 days ago with still no repair completed. Every day, when I call them, they say it could be ready tomorrow when the Porsche dealership has informed me that the dash part will take 10-14 days to deliver. Again, no effort on their part to keep me informed, or tell me the truth. I have never been involved with a more unethical group of people in my life. I hold a senior leadership position with a Fortune 500 company and if I ever treated my coworkers, clients or contractors in this fashion, I would be fired!! Last straw was my husband and I visiting the dealership on June 27th to demand on money back. Well, the lies continued, the Used Car Manager would not come out of his office to speak with us and the General Manager would not return our phone calls. The most frustrating part of this whole mess is the arrogant manner in which the Mercededs staff has been in communications. They act like they are doing me a favor in providing me the car I agreed to purchase 10 weeks ago!! Coupled with the lack of management involvement and the inability to return a call or address something head on has caused this to us now pursue legal action against the dealership. Please don't patronize this dealership. More

The service took three visits to complete because of parts for this car not being in stock or even in the country. This is unacceptable. This is for an SLK55AMG. 1. I took car in for Service A and a parts for this car not being in stock or even in the country. This is unacceptable. This is for an SLK55AMG. 1. I took car in for Service A and a leak in the trunk (among other things). The leak was not fixed because the entire rear window had to be replaced to fix this problem. The window/weather-stripping assembly had to be sent from Germany. I was promised the parts would be there in three days. I picked up the car after the three days without the arrival of the part. When I did pick up the car, it was sitting in an UNCOVERED parking place in the rain. I don’t think a car with a water leak in the trunk should have been parked in uncovered parking, especially when it had been raining torrents every day for a week. 2. Finally I was notified that the window had arrived and I took the car in for that. At that time, another water leak had developed with the driver side window weather-stripping. I was told that the weather-stripping was unavailable and it, too, had to be thrown into the Atlantic ocean for its trek across. I picked up the car the same day and noticed they had not replaced the window tint that was on the original window. Since I had to come back for the window weather-stripping replacement, I told them they could do it at that time. I was told that the weather-stripping for the driver’s window would be there in a couple of days. 3. After close to three weeks of waiting, I finally called the service advisor and told him that I was glad that I hadn’t left my car there all this time waiting for the parts to arrive. Driving the wimpy C230 for that length of time would have driven me crazy, by the way. Fortunately rentals are "free". He informed me that he told someone to call me and that the parts had been there for some time. No one called me. 4. All this originated from the Service A. Remember, I had been there three separate times. I figured that when all was completed and closed out that I would have received the invoice for the original Service A. That did not happen either. I actually thought (well, hoped, anyway) that the $183 charge for the Service A had been “comped” because of the way things had been handled (all the waiting for parts, etc.), but that was not the case. Several days later the cashier called and wanted payment for which I provided my credit card. More

The dealership is average on the whole for MB cars. The sales teams is made up of a bunch of virgin sales people. I had big problems with the service advisors, they usually dont care about you and have ve sales teams is made up of a bunch of virgin sales people. I had big problems with the service advisors, they usually dont care about you and have very little information aside from the time of the day. Be wary of the Liz, she sits at the bottom of the barrel. The only reason I recommend and use this dealership is because of the Service Manager Gerald Lynch. Stand up guy that does not xx you nor does he avoid your pointed questions. I have known him 12 years and he has truly worked his way up from the shop to the advisor desk to now the manager. Genuine guy who cares about all his customers. I give all my cars to him and I have never heard him say "cant" or "no". I would suggest you go to him before you have a problem. There used be a class "a" service Advisor Marco Imeri but he left them. BIG loss for MB Houston North. If you guys at MB North are reading this pay Gerald a huge bonus because he is the only reason you do work on our S430, S600, C230 and S500.<br><br>EDIT 9.28.04: This dealership has gone nuts. They got rid of the one guy, Gerald, that was the ONLY reason people even went to MB North. Add to that, there are NO MORE LOANERS for service work. You have to pay $50 per day to get a car from Enterprise. So when my car goes in, which is very often, I will have to pay $50 a day for at least 2 weeks, which is normally how long it takes for them to do an oil change ($50 x 14 days = $700)!! That is a car payment in itself every 4 weeks. There you have it folks, buy another car to drive while the dealership keeps your car. MB has no control over this and Autonation does not care. Sure sucks to be a consumer. All together lets say LEXUS! More

I recently purchased a Starmarked 2000 S430 from your dealership. I shopped the other three MB dealerships and Northside Lexus and returned to Mercedes Benz of Houston-North because of your product and dealership. I shopped the other three MB dealerships and Northside Lexus and returned to Mercedes Benz of Houston-North because of your product and your sales person.<br><br>xxxxxx did a good job of selling me the product. He was polished, introduced himself, asked my name, demonstrated the car and asked for the sale. Not one other sales person at the other Mercedes Benz dealerships did the same. When I asked questions about the car he gave me straight answers. <br><br>After my Wife and I agreed to purchase the car is when your dealership began to fail me as a first class organization that one would expect when carrying the flagship name Mercedes Benz.<br><br>When we did the paper work with the lady in back, she insisted that we had to fill out a credit application to buy the car. We brought an approval letter from our credit union and we weren’t taking the car home that night. In a society with identity theft as a growing problem and the invasion of privacy that can happen in the wrong hands of someone with a social security number, I wasn’t comfortable giving out my social security number for a credit check when not using your financial institution. According to my credit union, someone from your dealership could have picked up a certified check the very next day (and I wasn’t taking the car home that night). In my business certified funds are good enough for my customers to close on a half-million dollar home but I guess at your dealership they aren’t good enough for a fifty thousand dollar car. Subsequently, we took the car home three days later.<br><br>Ten days after I purchased the car, I brought it to your dealership for an alignment and the right rear window wouldn’t go down all the way. Items that I believe the Starkmark certification should have found but it was no big deal to me. <br><br>I dropped the car off on Wednesday, October 22 and the car wasn’t ready until Monday, October 27 in the evening.<br><br>This is where the arrogance of your dealership pissed me off. When I was told to come pick up the car, I was told that the rear widow wasn’t fixed. When I asked why, I was told “We don’t want to pay for it and your Starmark warranty won’t go into effect for another 30-45 days.” They wanted me to bring the car back at a later date to fix an item that should have been done before we purchased the car. What’s the purpose of buying a Starmark car if the inspection hasn’t been fully done and there’s a waiting period for it to take effect. I hope my engine or transmission doesn’t quit because I purchased a Starmark car from Mercedes Benz of Houston-North and they don’t stand behind their product and they sure don’t want to make the customer happy. In addition, it takes four working days to align a car that most places can do in a couple of hours. <br> More