Mercedes-Benz of Houston North

This is our third purchase from this dealership; the second with Mr. Nguyen. He was very responsive to our requests and found exactly what we were looking for. He also took care to see that we were comp second with Mr. Nguyen. He was very responsive to our requests and found exactly what we were looking for. He also took care to see that we were completely satisfied with every aspect of the sale. We have two other Mercedes Benz products and the service department is excelent also. From the smallest items to major issues, they have never disappointed us over the last 7 years. More

Frank was a great dealsman, he answered all of our questions. I also felt that I was in great hands when I was with Frank. Another great attribute is that Frank is bilingual and that helped out with m questions. I also felt that I was in great hands when I was with Frank. Another great attribute is that Frank is bilingual and that helped out with my communication with him and that made the experience better. More

I sat down with Ceasar and discussed what we needed to do now as well as, what would be coming up within the next several months. He gave an estimated cost and time available. The work was done on time and now as well as, what would be coming up within the next several months. He gave an estimated cost and time available. The work was done on time and slightly below estimate. I doesn't get better than that. I have a cousin who has used Ceasar's partner, Taylor, and says the same thing I do. I will go back and I recommend these 2 service agents at MB North, Houston. More

Dishonest people!Alot of disrespect to a customers!Wont keep up with their promises!I wouldnt recomend this guys (DBs) to anybody! To owners attention!!! keep up with their promises!I wouldnt recomend this guys (DBs) to anybody! To owners attention!!! More

My experience with Mercedes-Benz of Houston North and its people have been nothing but stellar! What impressed me most is the salesman with whom I dealt, Eric Majors. He was the most courteous, genuinely people have been nothing but stellar! What impressed me most is the salesman with whom I dealt, Eric Majors. He was the most courteous, genuinely caring person, that I even hesitate to consider him a "salesman". From placing my order to taking delivery of my car and even dealing with any minor inconveniences, Eric was always on top of it. I gladly recommend Eric, and this dealership to my friends and family who might be looking for someone to handle their car shopping needs. More

My husband and I purchased two Certified Pre-Owned Mercedes Benz from Alex Star and Kolby Wahl. We were looking at another luxury line of auto, but after driving the Mercedes Benz, we both felt the b Mercedes Benz from Alex Star and Kolby Wahl. We were looking at another luxury line of auto, but after driving the Mercedes Benz, we both felt the brand was a better "fit". Our experience with this dealership was both friendly and productive. We both have been so pleased with our vehicles and feel very satisfied with our overall experience. Thank you Alex and Kolby!! More

My wife and I were considered in buying a BMW but decided to stop by Mercedes-Benz of Houston North to take a test drive and glad we did. We met Frank Castaneda and he was very nice and professional in expla to stop by Mercedes-Benz of Houston North to take a test drive and glad we did. We met Frank Castaneda and he was very nice and professional in explaining the options and features of the E-Class that we were interested in. Frank was courteous, knowledgeable, and happy to let us test drove the different models with no hesitation. My wife likes MB more than BMW and Frank was willing to find every way to work with us in buying a new car. The whole buying process was smooth. I am highly recommended Frank as your salesman and MB of Houston North for their great and professional services. More

I'm a 40 something financial professional who has bought my share of new and used cars. Here is my complete account of my experience with Mercedes Benz North. The only reason I visited this dealership w my share of new and used cars. Here is my complete account of my experience with Mercedes Benz North. The only reason I visited this dealership was that they had a used Acura I had seen on the internet. I'm fairly knowledgeable about cars and generally prefer to buy a used car from an individual since I've not found many car salesmen who I would truly consider professional and dealer cars are quite often way overpriced. I came in and was warmly greeted by Alex. I told him I wanted to see the Acura and he said that it had just come in on trade and hadn't been cleaned or prepped. He suggested we come back the next day and he'd have the Acura cleaned and cleared to test drive. He asked if I'd considered a used MB and I said I had not. He said he wanted to show me a recent E class trade that was in the same price range. I had my wife with me and we agreed to go for a test drive. Alex was highly professional and knowledgeable about the MB and frankly, we were impressed with the condition and ride of the car. My wife and I seriously considered the MB and came in the next day to drive the Acura. The car was highly detailed and clean all over. He'd had two tires replaced, the car checked out and he'd ordered a lens for a broken light cover. I drove the car and finally decided on the Acura, although the MB was very nice but a little bigger than I needed. I told Alex I wanted to have the Acura inspected by a 3rd party mechanic and he said I could, but I really didn't need to since MB North had gone through the car. even so, I arranged to have the Acura inspected by the local Acura dealer. Alex then offered to take the car over there and bring it back for me so I didn't have to leave work. I paid (by phone) for Acura to do their 150 Point Inspection that they do on the Acura Certified Cars and (Alex was right..)it came back with a perfect score. I went back again to see the car and asked about a scratch in the rear bumper, Alex said no problem and then arranged to have the paint shop touch it up and they did an incredible job. I negotiated what I thought was within the fair price range for the car and agreed to purchase. I've had the car for almost two weeks and am totally happy with the vehicle. Alex even called me to follow up and make sure everything was going well with the car. Had I bought the same car from an individual I may have saved a few hundred dollars on price, but I would have spent many hours and lots more money trying to take care of all the things that Alex did to make my my car perfect and my purchase a smooth transaction. And that, to me, is what a professional dealer is supposed to do. Alex is from the old school of customer service. He'll give you his honest opinion then he will listen to what you want to do and he'll go make it happen. I wish I could get this kind of attention and service every where else I spend my hard earned money... Bottom line; Alex is a straight shooter who is easy to work with and knows what he's talking about. If you have a reasonable request, he'll make it happen. Thank you Alex & MB North! More

Alex met us after closing time when we were looking at cars on the lot. He spent a considerable amount of time showing models and features that he thought we would be interested in. We returned to the de cars on the lot. He spent a considerable amount of time showing models and features that he thought we would be interested in. We returned to the dealership during normal business hours and purchased a vehicle that exceeded our expectations. We received a great deal on our trade. Alex did an exceptional job of pointing out the differences between models and available options. We found the ideal combination in stock. The business manager, Mr. Cyprian also did a very professional job of explaining our financing and warranty options. We had a pleasant and satisfying experience from beginning to drive out. More

We got the information of the car we were buying from the internet and it was one of best prices in the area. Although the dealership is a little far from where we live, we got there and it was a great exper internet and it was one of best prices in the area. Although the dealership is a little far from where we live, we got there and it was a great experience. We were treated friendly and no time is wasted. We drove out the car within 3 hours with the testing drive, financing etc. done. It was excellent! More