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Mercedes-Benz of Houston North

Houston, TX

4.5
732 Reviews
Mercedes-Benz of Houston North is the premier destination for all things Mercedes-Benz in the north Houston area. Located in Houston near Cypress Station, our dealership is proud to serve residents from Houston, The Woodlands, Spring, and the entire Harris County area. From the latest new Mercedes-Benz vehicles for sale, to our extensive pre-owned inventory, Mercedes-Benz of Houston North has it all. Visit our website to learn more, and schedule a test drive today!
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17510 I-45 North Freeway

Houston, TX

77090

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Showing 732 reviews

October 30, 2023

Our experience, my husband and I, with North Mercedes Benz dealership was nothing short of a nightmare. The constant need for repairs, the fact of no response to our complaints e-mails, certified letters More

by Edith-hiner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Repair Department
October 27, 2023

The dealership is very clean and professional. Everyone I spoke to was nice ! Good customer service More

by M. HARRIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kamran
Nov 01, 2023 -

Mercedes-Benz of Houston North responded

Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

October 22, 2023

I have been a customer for 14 tears, best dealer. Very satisfied with their transaction. More

by John Dogan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaja
Oct 24, 2023 -

Mercedes-Benz of Houston North responded

Hi John, we are so happy to read such a great review about Mercedes-Benz of Houston North! We hope you have a great day!

October 20, 2023

Good and professional service in MB of Houston North. I recently did the Service B including Brake and Transmission flush. More

by Imad M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Huerta
Oct 21, 2023 -

Mercedes-Benz of Houston North responded

Hi Imad, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

October 19, 2023

This dealership has helped me with three cars. They are very good and helpful and I will continue to do business with them. More

by samuellabarnum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmed Hamed
Oct 21, 2023 -

Mercedes-Benz of Houston North responded

Hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

October 17, 2023

Bought a new C class at MB Houston North. The salesman was a little frantic, rushing in big around and not showing us all the features. The real problem here is the SERVICE department. I took More

by crescida.jacobs
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one provided a name or business card
Oct 17, 2023 -

crescida.jacobs responded

Bought a new C class at MB Houston North. The salesman was a little frantic, rushing in big around and not showing us all the features. The real problem here is the SERVICE department. I took my brand new car in on Friday for window tinting (paid for at purchase) and when I went to pick it up, the check engine light was on. Drove it across the lot to SERVICE and was made to feel like I did something wrong! Service Manager told me it was an “ electrical problem” so they would provide a loaner and keep my car. Called on Monday, was eventually told there was no issue! Manager said the window tint installers must have left my doors open too long and tan a battery down?!?! Which battery, he didn’t say. WHEN I PICK UP MY CAR ON TUESDAY SOMEONE HAS PUT NEARLY 100 MILES ON MY CAR even though there was supposed to be an electrical issue and nothing was really wrong! When I asked my advisor is they could put some gas in it, she replied they didn’t have gas there!!! SOMEONE SHOULD REIMBURSE THE COST OF THE GAS THAT IT SEEMS SOMEONE WENT JOYRIDING/RUNNING ERRAND IN MY NEW CAR! Obviously I am furious.

October 16, 2023

I have been having my CLS 63 AMG serviced here since I purchased it in 2014. They tend to have the car back on the road in a short period of time and keep you updated on the car's status. Ahmed has been m More

by h-ch.freitag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmed
Oct 18, 2023 -

Mercedes-Benz of Houston North responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 16, 2023

It has been a pleasure to work with Christina in the Service Department at the Mercedes Benz 1960 location. Christina has always been very personable and professional as well as a great communicator. He More

by Joy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Ferry
Oct 19, 2023 -

Mercedes-Benz of Houston North responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 13, 2023

My spouse and I came in and had a very uncomfortable experience when dealing with Dali Vojvodjic (sales) This person was rude and unprofessional. From the minute he greet us, I knew he was not going to More

by Chiquis
Recommend Dealer
No
Employees Worked With
Dali Vojvodjic
Oct 15, 2023 -

Mercedes-Benz of Houston North responded

Hi Chiquis, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Houston North take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 305-8970 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

October 11, 2023

I have been a Mercedes owner for over twenty years, and Mercedes-Benz North has been my choice for the greater part of it. I can not say enough about my service advisor, Jason Fleeks, and the personal atte More

by norris.groves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Fleeks
Oct 13, 2023 -

Mercedes-Benz of Houston North responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. Drive safe, and we'll see you on the road.

Oct 13, 2023 -

norris.groves responded

Trust is so important to me, Thank you again for being the one dealership that I never have to worry about.

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