Mercedes-Benz of Houston North

This was my 2nd purchase with Mercedes North Houston and both have been fantastic experiences. No high pressure sales, just a real desire to get the customer into a vehicle they want at a price that is fai both have been fantastic experiences. No high pressure sales, just a real desire to get the customer into a vehicle they want at a price that is fair to both. I highly recommend Mercedes North Houston and especially Gordon Barnes. More

Manuel was very friendly and allowed us to look at the vehicle without over selling. During the negotiation the sales team was right on the price and provided an extremely competitive purchase price for vehicle without over selling. During the negotiation the sales team was right on the price and provided an extremely competitive purchase price for the vehicle. The make ready was prompt. The only delay was in the finance area where we had to wait over an hour and a half to get to see the representative, she had been tied up with an earlier buyer that was reviewing every line of the contract in detail. Once with the finance rep, we completed the paperwork in about 15 minutes. More

I spent 15 years in the domestic car business, and I was flat "Blown Away" by this store and the level of professionalism. I can't say enough good things about the experience and the people I met there. I flat "Blown Away" by this store and the level of professionalism. I can't say enough good things about the experience and the people I met there. If you are ready to step up to a Mercedes, this is the place to do it! More

It all started with a search on Cars.com. I contacted the Houston North Mercedes dealership to request information on a CPO 2011 E350 4Matic. Initially the contact/communication was handled appropriately, ho Houston North Mercedes dealership to request information on a CPO 2011 E350 4Matic. Initially the contact/communication was handled appropriately, however after speaking with Mr. Wahl, the used car sales manager, and being told a price, things changed. I was told a quote would be sent to my home e-mail, and it was there when I arrived home, but the quote did not reflect what we had discussed. It was $95 higher, and several fees were added that were not discussed. I live in Alaska and planned to fly down with my wife and drive the car home. This was clear from the beginning. The fees added were Texas registration, license, sales tax, inspection, and dealer document fee. I replied to Mr. Wahl's e-mail letting him know that I would take care of license, registration, and insurance. Alaska does not have sales tax or inspection fees. There was no response to that e-mail; however I was called two days later by Mr. Thompson to ask if I was still interested in the car. I told him I was, mentioned the message to Mr. Wahl, and asked if that had been reviewed. I was told those fees were required because I was financing the car through Mercedes-Benz and the requirements were different than those of Texas or Alaska. I contacted Alaska DMV, Texas DMV, and Mercedes financial. When I learned the only fees necessary where those to satisfy Alaska and the negotiated dealer document fees I called the dealership and asked to speak to a sales manager. The first call went directly to voice mail; I did not leave a message, but called back and left a message with the receptionist asking for a call back as soon as possible. Two days passed with no response. I bought a car in Reno the next day in less than three hours, spent a little more money, and was given the level of service hoped for from a Mercedes dealership. I was not pleased with the level of service provided by this dealership and would not recommend them. More

The customer service at Mercedes-Benz of North Houston is amazing. Thao greeted us immediately and from that point on he made us feel as if we were the most important customers there. He was very attenti amazing. Thao greeted us immediately and from that point on he made us feel as if we were the most important customers there. He was very attentive and answered all of our questions. Stephanie was also a pleasure to work with. I feel that she went above and beyond to ensure that we received the best rate possible for our finance. I was also impressed with the service department. I purchased a pre-owned vehicle and it had several small dings. They took it back and touched it up and it looks incredible. I will definately be using Mercedes-Benz of North Houston for all of my vehicle needs. More

My experience with Mercedes Benz Houston North was one that I had not found at a lot of dealerships that I had visited while shopping for a vehicle. They worked very had and diligently to help me purchase that I had not found at a lot of dealerships that I had visited while shopping for a vehicle. They worked very had and diligently to help me purchase the Ford F150 that I wanted. The experience that I had was one that I will tell others about and recommend them visiting when they are ready to purchase. Thank you, David Taitano More

Keith Jeanes was very personable. I felt comfortable with him from the moment I met him. I went in just to check on a specific car and ended up buying it. He was a perfect salesman. There was no pres with him from the moment I met him. I went in just to check on a specific car and ended up buying it. He was a perfect salesman. There was no pressure, which is paramount in a good sales person. He asked the right questions in order to steer me to the right model. He made the buying experience a pleasant one. He conducted the best walk around that I have ever experienced. By the time I left I knew what every knob or control switch did. I look forward to returning to the dealership for service I will refer him to my friends or anyone who asks. More

New to Houston, it was our first visit to MB Houston North...our 5th MB. Jaja greeted us when we arrived and provided us with professional, friendly service from beginning to end! His attention to deta North...our 5th MB. Jaja greeted us when we arrived and provided us with professional, friendly service from beginning to end! His attention to details, thoroughness, striving to be sure we were completely satisfied and understood all the features of our new vehicle was stellar...and delivered in the most courteous, polite manner. Thank you Jaja and MB Houston North! More

Upon arriving to the dealership,at the entrance, I was greeted by George Buchanan of whom asked if he would be able to assist me. The entire time I had been there I with greatest courteous manner. I had b greeted by George Buchanan of whom asked if he would be able to assist me. The entire time I had been there I with greatest courteous manner. I had been shown (and a friend)where the stocked soft drink cooler was and the freezer of ice cream. I had told him that I won a 2013 Mercedes,even though I won the car; I was treated with the same respect of someone purchasing the car.I was shown how to use my brand new car from the last detail. The entire showroom was spotless. All the cars were very shiny and clean. As I sat down to sign papers,they kindly handed me my three keys.I smiled from ear to ear. George was very kind and the rest at the dealership showed me the same respect.Even while signing the papers to receive the car I felt confident that I was told the truth of what I put my name to. I also received a courtesy call the next day.I hope to be able when I need a new Mercedes I will get a good trade. I trust that this new car will last til my old age. More

I was in the market for a new car for my wife, was her present for our anniversary. We decided to buy a second Mercedes because we have been extremely pleased with the first Mercedes and the service that present for our anniversary. We decided to buy a second Mercedes because we have been extremely pleased with the first Mercedes and the service that we've received from Mercedes Benz at numerous dealerships over the last few years. Our salesman was Louis Weibel and he was a true professional and extremely knowledgeable of the Mercedes product. He was extremely patient and understanding with us as we asked to test drive different models as we were not certain on which model we wanted at the time. He showed us the cars that my wife wanted to see and we test drove a few different models, all were extremely nice! We ended up buying an E350. Once we made the decision on which model we wanted he made the actual buying process as quick and painless as we have ever experienced. All of the staff was professional and the whole process extremely efficient. I would definitely recommend Mercedes-Benz of Houston North and would also recommend Louis as he provided us a great automobile buying experience! Thank you Mercedes-Benz of Houston North and Louis (and the rest of the team there)! More