Mercedes-Benz of Houston North

I have had my car serviced with Jason at this dealers service department 8 times over 6 years. Every time Jason remembers me and takes excellent care of my Mercedes S500. Thanks Jason and the whole team. service department 8 times over 6 years. Every time Jason remembers me and takes excellent care of my Mercedes S500. Thanks Jason and the whole team. You guys are what Mercedes is all about! More

Went to purchase a certified pre owned Mercedes from them and I didn't even haggle on the price they had on their website. I test drove the vehicle and said fine and wanted to proceed to purchase. Now if y'a and I didn't even haggle on the price they had on their website. I test drove the vehicle and said fine and wanted to proceed to purchase. Now if y'all don't know, when you purchase a certified per owned vehicle from the dealer, it comes with an extended warranty of 1 year and 100,000 miles beyond the manufactures warranty. When we went to do the paperwork, they tried to charge me an extra $750 for the certified per owned warranty!? I said what the heck was this? They said they were selling the car at a lost already so they had to charge the extra $750 for the warranty even though on their website, the price they had was included?!? xxx! I told him no way out of principle and $750 extra was not that much in relevance to the price of the Mercedes but I wasn't going to pay it. He told me the managers wouldn't budge so I walked. How the heck do you advertise on your website a price for a car and then try to charge extra when you go try to buy it for that exact price? Once again, I was willing to buy the car at advertised price and no haggling. Update. Talked to Mercedes sugar land and greenway and both of those dealership comes with the extended warranty for their certified pre owned but north location does not. Very deceptive of Mercedes north Houston! More

Great Service, great buying Experience Really a few words to reflect how well the experience went. Great Service from Louis Weibel, everything was very clear from the very beginning, the transaction to words to reflect how well the experience went. Great Service from Louis Weibel, everything was very clear from the very beginning, the transaction took a short time. I've bought a new ML350 and is great. More

I really wanted a certain car and was skeptical to visit because of all the negative stuff I hear about and didn't want to have to be the story you hear about; but I met some wonderful and caring gentleman because of all the negative stuff I hear about and didn't want to have to be the story you hear about; but I met some wonderful and caring gentleman who really took the time to explain and walk me through every step of the way. It's been a while since I bought my car from them but just heard a story from a friend who bought a similar car on the other side of town and had a horrible experience. These people here are so trustworthy and honest. I am a true customer for life and every time I hear someone wants a car I make sure they go there. I had one small issue and the manager immediately came out and wow! I had such an easy experience with Edwin, who did the financing paperwork and I cant begin to explain how comfortable I felt. These guys went so for above and beyond. Do not hesitate to walk in and be treated like a real customer should be! Can't wait to trade my E350 for another in a year or so and I know exactly who I'm going to see!! More

From the moment my wife and I walked in the dealership to actually picking up the car, it was first class service. Highly recommend this dealership. actually picking up the car, it was first class service. Highly recommend this dealership. More

I am a mail carrier and had found the perfect right-hand drive jeep for sale at Mercedes-Benz of Houston North. The item was listed on ebay, and I bidded, but I knew I wanted the vehicle and decided to giv drive jeep for sale at Mercedes-Benz of Houston North. The item was listed on ebay, and I bidded, but I knew I wanted the vehicle and decided to give a call and start the purchase process right away. I live a state away (the RHD vehicles are hard to find) and so had to conduct business over the phone. They ran my credit, told me everything was good and that they would be getting back to me about shipping details. To my dismay, that evening I receive a text message (of all things) informing me that the jeep had been sold without the salesperson that I had been working with's knowledge. I consider that selling a vehicle after running a person's credit, while everything was looking good for the transaction to move forward, is a pretty big breach of trust and was incredibly disappointing in my situation. I know that it was their prerogative to sell the vehicle to whomever they like, but I consider my credit score to be a valuable thing, and now it is affected for nothing, and I have no recourse but to take my money elsewhere and right this review. So here it is! More

Robert was very helpful and patient... Great experience!!! I would recommend friends to this dealership. Robert made the car buying experience very easy and did a great job. experience!!! I would recommend friends to this dealership. Robert made the car buying experience very easy and did a great job. More

All we can say is GREAT!!!. From beginning to end, the whole experience was GREAT!!!!.. Using the Costco auto buying program sent us to the Mercedes-Benz of Houston North dealership. The journey begin w whole experience was GREAT!!!!.. Using the Costco auto buying program sent us to the Mercedes-Benz of Houston North dealership. The journey begin with an email from Ashlye and four days later ended with the car my wife loves. We live in the Austin area, so having a wonderful customer service that Ashlye provided made the trip worth every moment. Oh!! the finance department, we can not leave them out. Edwin made the financing process easy and pleasurable. Wow, what a great team. If you're looking for new car, I would highly recommend this team. More

I bought my 2011 Cadillac Escalade EXT from them while down there on business. Their professionalism was initially represented by Robert Wehlau who showed me the truck. From there I also met his sales man down there on business. Their professionalism was initially represented by Robert Wehlau who showed me the truck. From there I also met his sales manager who helped make the deal on the truck too good to turn down. This good feeling was carried all the way through the financing department and when I walked put of the dealership I had absolutely no regrets and no feeling of being pressured. Even though I don't live in Texas, they assured me that the would ship it up to me by a professional carrier and it would be as good as I remember it. It took a little over a week to ship it up to North Dakota but it was well worth it. The transporter driver, although a bit tired, was as great as the staff at Mercedes-Benz of Houston North. I am always leery of car salesmen but I believe I have made a friend with Robert and recommend other people try them out and realize that not all dealerships are the same. Dean Woods More

We live in Austin and had to drive to Houston to buy our dream car. Frank is so nice and made sure, we buy our car to our satisfaction. we did not feel pressured. we were very happy about our purchase. We o dream car. Frank is so nice and made sure, we buy our car to our satisfaction. we did not feel pressured. we were very happy about our purchase. We only had one issue. At the end of the purchase, we were handed over with only one key. no spare key. this was not disclosed to us, and we had to drive off with just one key. If not for this, I would have rated 5 or 'Great' for the Overall Experience. More