Mercedes-Benz of Houston North

Very bad experience for purchase new car My mom just purchased my new GLS450 at 8:00 p.m. April 12, 2016, when my father and I go through the bill of sale, we found there are extra services w My mom just purchased my new GLS450 at 8:00 p.m. April 12, 2016, when my father and I go through the bill of sale, we found there are extra services which been added to our bill. My mom’s English is not that good, and the Finance Manager name Frank Castaneda didn’t explain all packages clearly to my mom. He just pushed my mom to sign all paperwork to sell all additional packages which my mom didn’t know they are additional cost. We went to the dealership to meet the Finance Manager in the early morning on April 13, and required to cancel all Protection packages and maintenance packages which my mom didn’t understand they are additional cost for us. He didn’t help us out, and he said the paperwork already send them out. There is nothing he can do. However, the dealership has 3 days cancel policy, and I send him a email to require canceling all protection packages and maintenance packages which we don’t need on April 13, 2016. He never responded me on email, and never helped us out. I called him a lot of times, he always said that he will find someone called me back to deal with it, but no one call me back ever. We are your client, and we are loyal customer with Mercedes Benz. You can’t do that because we are ASIAN FACE or we are CHINESE. Please cancel the services, we didn't authorize to add these services to our new GLS450, my mom don't think fully understood what the Finance Manager were doing that night, nor the Finance Manager explained to my mom completely. More

not honor warranty after 15 hrs/ Lied about Factory warranty Hello I purchased a vehicle on March 15th 2016. This purchase was made at the Mercedes-Benz of Houston North located 17510 North Freeway Houston, TX Hello I purchased a vehicle on March 15th 2016. This purchase was made at the Mercedes-Benz of Houston North located 17510 North Freeway Houston, TX 77090. The vehicle was given to me with 40k. I was told that the car was under the 50K factor warranty. The next morning on March 16th I notice that the backlight on the car was blinking. Stephanie called me at 11am the same day and I also reported the issue to her as well. She did advise for me to come in that day for service to take a look. I did let her know that I made an appointment with Infiniti since they are the manufactures. She said that was fine but update her as I go along. I arrived at my appointment with Infiniti on March 19th at 9am. Ashley from services advised that I no longer had a factory warranty and that the warranty expired on October of 2015. In that case infinity wasn’t able to help me on my issue. Immediately emailed Stephanie with this email: She called me around noon (same date) to let me know that service is refusing to look at my car and she will bring it up to management Monday. She also noted that she will contact me Monday for an update on if service could look into my issue. I received a call from Eriek Griggers on Monday March 21 and received an email asking about the detail of the issue. My service request included the following: The original request was to have the entire car inspected. Here are the issues: *brakes are squeaking and rusted *seeking a full inspection regarding the brakes, tires, fuel etc. *When accelerating, the car Also chokes up a bit *clock light blinking when the car illuminates in dark places Eriek Griggers advised for me to come in to drop off and I did as he requested. I dropped my car to the Mercedes-Benz of Houston North dealership on Tuesday March 22nd. I received a call from Ashley from Infiniti on Thursday March 24th and she advised that the car was in their possession. She mentioned that she couldn’t validate my warranty due to Mercedes Benz\ AutoNation not completing my paperwork. She mentioned that I should have an answer soon. I received a call from Stephanie Costillo on Friday and she mentioned that my car was not covered under warranty and that I would need to pick up my car. She also implied that all of my other issue were resolved except the backlight issue. I advised that my only issue was the back light. The issue was reported the next day which should have been resolved with no question. Dashley from Mercedes Benz called at 3/28 today and she mentioned that this issue is covered under the Auto Nation factory warranty however they refuse to fix or pay because it is not a Mercedes Benz certified Vehicle. STATEMENT FROM ASHLEY IN SERVICE Dashley Williams Internal Service AdvisorMercedes-Benz of Houston North Also, the warranty you were asking about is an Autonation 60 day warranty starting the day you purchased the vehicle… we tried everything we could to get them to cover the issue but unfortunately they would not. While in the frustration of trying to receive help. My family and I have relocated to Alpharetta Ga. 2 days after receiving the car back, I received a check engine light as well as other services. This tell me that the request given to Eriek was not performed even though they were all aware that I was in the process of driving 900 miles out of state. Unfortunately I was forced to rent a car to drive 900 miles due to the dealership being closed. Due to the possible electric issue, I am in fear of my life as well as my family. We have ruled out that this issue isn’t a small fuse but could be bigger and dangerous. Service to remedy this issue was denied even though 2 warranties could fix this issue. This company has committed fraud in pushing a car Purchase with issues and promised that the factory warranty was in place. I do have the paperwork from Service that falsely stated that this car was under factory warranty. I was also denied to return the car because there’s a 2 day warranty even though the issue was reported 15 hours later This process has been frustrating and all I desired was commitment from all parties. I was sold into a car with false advertisement from the seller as well as the finance department. I mentioned continuously that I wanted a car under the factory warranty based on my constant traveling in the future. Both department promise that everything was covered under the factory warranty. I have currently created reviews under all Mercedes Benz and AutoNation regarding this issue for immediate help and to spread the awareness as well seek help in resolving this. I have consulted with a lawyer and I was requested to plead with the company for the appropriate customer service. I will send this information as much as possible to receive a response. My request is to gain support in fixing this issue. Please respond before 5/13 for the next step in resolving this issue and legal action will not be taken. I am requesting compensation to fix the clock and or whatever service needed to resolve this issue. I would also like to know what can be done to satisfy the false advertisement regarding the Factory Warranty. I’m not sure of what could be done but I am open minded to see what justifications could be made. Here is my information below: More

First Class People From the time I walked in to the time I left I was treated like royalty. Nice job getting my wife's car ready for her surprise Travis and his manager. From the time I walked in to the time I left I was treated like royalty. Nice job getting my wife's car ready for her surprise Travis and his manager. Great group of guys! Thanks! More

BUYER BEWARE There are only three words that can be used for this dealership and, specifically, Edwin Brazda, Ivan Krunic and Joe Nabors, and that's FRAUDULENT, DI There are only three words that can be used for this dealership and, specifically, Edwin Brazda, Ivan Krunic and Joe Nabors, and that's FRAUDULENT, DISHONEST and INCOMPETENCY. Not only did that get it wrong ONCE, they got it wrong TWICE and tried to cover up what did! The amount of MISREPRESENTATION and DECEPTION that I dealt with from this dealership is absolutely mind-blowing - even my two attorney's were speechless. You all know EXACTLY what you did and you most definitely have not heard the last of this. More

amazing Just a wonderful dealership! Have purchased at least 5 cars from them and never a problem! Everytime that I go there everyone is helpful and curtious! Just a wonderful dealership! Have purchased at least 5 cars from them and never a problem! Everytime that I go there everyone is helpful and curtious! More

Untrustworthy I purchased a vehicle from them and same evening I took it home I realized it had rock chips in 2 prominent locations. Their service technicians broke I purchased a vehicle from them and same evening I took it home I realized it had rock chips in 2 prominent locations. Their service technicians broke the rear plate bracket when they were installing the temporary plates. I spoke to the salesman (Manuel) who looked into the issue and promised to take care of it. I advised them that part of my review will include this information and they asked me not to post anything negative as they will take care of it. They got a quote from a windshield replacement company and was advised they will be calling me anytime to schedule time to go in and have it replaced. After a few days, the salesman called me in the morning to see if I had received a call / scheduled the replacement. A few hours later, he came back and informed me that his sales manager had refused to authorize this expense to make good on their word. I believe the sales guy tried his best to make the situation right, his management over-ruled him. I communicated in writing to their top management in detail about this and so this should not come as a surprise to them. I am mentioning this as I expect the standard "call us so we can see what we can do" response they seem to give to most complaints. I would not do business with them, and their word cannot be trusted. More

Ripoff ! Stay away Please do not do business with this dealership. There is only misrepresentation, cheating and fraud. Please please do not buy a certified pre owned he Please do not do business with this dealership. There is only misrepresentation, cheating and fraud. Please please do not buy a certified pre owned here it is equal to trash and will give you heart pain and burn your wallet for years. Flee !!! More

Avoid his dealership if possible!!! "Neal Richard" is by far the worst car salesman I have ever seen in my life. Car salesmen should take pride in their work, be courteous to customers, "Neal Richard" is by far the worst car salesman I have ever seen in my life. Car salesmen should take pride in their work, be courteous to customers, be humble and most importantly customer service and satisfaction should be their prime focus. For a simple issue with the car, I had to remind this guy to respond every time by email or phone. He never calls back and responds. Complaining to his bosses "Frank Reed" and "Kolby Wahl" had no effect whatsoever, which implies what runs in the DNA of this dealership. I has been over few months now and I have not been able to resolve the issue with my car yet with these folks. I repent buying my CPO from this dealership. Dealing with Mercedes dealership at Austin and ParkPlace (Dallas) was so much better. More

BUYER BEWARE // DEALER HAS NO EITHCS Be careful when purchasing a Certified Pre-owned vehicle (CPO) vehicle from this dealership. Mercedes North Houston sold me a CPO E350 that I late Be careful when purchasing a Certified Pre-owned vehicle (CPO) vehicle from this dealership. Mercedes North Houston sold me a CPO E350 that I later found had been in a single vehicle front in accident (ran into fire hydrant)causing $22,000 in damages (never reported to CarFax). The CPO report they provided me at the time of sale was for the wrong vehicle. I didnt catch the mistake at the dealeand and it took them months to produce the correct one. I had my own third party appraisal conducted which truly revealed the extent of the damage. Just a few of the items include significant damage and sub-standard repair to the front bumper, hood, head lamps, bumper impact bar, crumple zones, and it was poorly re-painted throughout the vehicle with orange peel texture). The day of purchase it was raining making the visible walk around difficult at best. I have multiple expert opinions advising there was no way this vehicle could have passed the Mercedes Benz CPO inspection. After personally researching my E-350 vehicles history more extensively I found the following information (names, dates, etc. have been omitted): * The first owner leased the vehicle from a dealership in San Jose, CA. During the lease period the vehicle was involved in a single vehicle front end collision when it ran off road through several trees and landscaping ultimately impacting a fire hydrant (AutoCheck provided the case number). * The vehicle suffered $22,000.00 in damages (I personally verified this with the insurance carrier). The vehicle repaired was returned to the original Mercedes Benz dealership in San Jose, CA where it received a post lease inspection (I called and verified that too). * Mercedes Benz Financial Service took transfer of the vehicle and it was delivered to Mercedes Benz North Houston where they inspected and passed the vehicle as a Certified Pre-owned then listed it for sale. * I purchased the CPO E350 a few weeks later at high retail value with the impression I was getting a great car. Mercedes had conducted TWO inspections on the vehicle, one being the CPO, none of which indicated any prior damage or issues. I was completely uninformed of the structural damage, visible repairs, and total repaint to vehicle had received. When I advised Mercedes North Houston the sales associate advised me this was no big deal, the vehicle had received a CPO inspection, and that a certain amount of damage was acceptable without requiring a disclosure. He later told me if something had been missed during the inspection Mercedes Benz North Houston was not at fault since AutoNation had conducted the CPO inspection. Now keep in mind that Auto Nation owns Mercedes North Houston as well as their onsite service and repair facility. This guy was ABSOLUTELY WORTHLESS. It would be interesteing to find out how many other times they've sold a previously wrecked vehicle as a CPO to unknowing customers. I've made repeated attempts to remedy this situation but now Mercedes North Houston refuses to contact me. Unfortunately third parties have had to get involved. To sum this up.... Mercedes Houston North has no brand standards for their CPO vehicles, no sales ethics, and have proven to be a classless organization. I will never purchase another Mercedes Benz due to this experience. More

I always thought a Mercedes-Benz dealership would have an air of attitude and snobbery. But after contacting Joshua Trenary in advance of my visit, I could tell from his email that the experience was not go air of attitude and snobbery. But after contacting Joshua Trenary in advance of my visit, I could tell from his email that the experience was not going to be as expected. I made an appointment with him and actually showed up early to find he was ready and willing to help me. We test drove 2 cars and he answered all of my questions, no matter how stupid I felt they were. He was very knowledgeable about the whole process, even financing. At other dealerships I have spent hours going back and forth and hearing the sales person talk about “their manager”. I think from the time I walked into the door until Joshua showed me the final numbers in writing was about 1.5 hours. The Finance manager Donald Cyprian was just as friendly and efficient. He made sure I understood the finance options and was also good about answering all my questions. The next business day he even re-ran all of my paperwork because of a change i requested. I highly recommend Mercedes-Benz North Houston and suggest you ask for Joshua on the sales side and Donald on the finance side. Mike Scallan More