Mercedes-Benz of Houston North

We bought a gla250 over the internet & had a great experience! Car was in great shape when it arrived & kelvin was great to work with! experience! Car was in great shape when it arrived & kelvin was great to work with! More

Service Department took my car to a Rocket's game! It was bad enough that this "certified pre-owned" had to be in the shop from March 25, 2019 though April 15, 2019. (It was just DELIVERED March 11, 2 It was bad enough that this "certified pre-owned" had to be in the shop from March 25, 2019 though April 15, 2019. (It was just DELIVERED March 11, 2019). However, this is not the subject of my complaint. I would like to know why my car was parked at the Toyota Center on Sunday April 7, 2019 at 6 PM? Do you routinely let your customer's S class cars off the lot after-hours? It was for a Rockets vs Suns game. April 7, 2019, the car was SUPPOSED to be in your repair shop!!!!!! (see attached) Please have someone check some cameras and see which of your employees either did this or allowed this to happen? The only good thing about this whole experience was my salesman JaJa and my service adviser Stephanie Cabrera. I now understand why so many employees have left your dealership and fled to MBOTW!!!! I am very upset about this. I would appreciate a response from management. UPDATE: 06/13/2020: I have now fled to MBOTW and found where the BEST of the MB of Houston North employees have fled to also. Two of my old MB North service advisors and one salesman is at MB of the Woodlands now. I have bought 2 more cars from MBOTW since then!!!! More

Still Shaking My Head Don’t even know where to start. Have had nightmarish experience with a 2014 ML350 and after having left us stranded for the 4th time service team aske Don’t even know where to start. Have had nightmarish experience with a 2014 ML350 and after having left us stranded for the 4th time service team asked us to speak with sales team to see if we could work out a deal on a more reliable vehicle. Said they would work with us, proceeded to waste 8 hours of our time. Frankly one of the most bizarre car shopping experiences I’ve ever had; made an offer on one vehicle, totally ignored it and came back trying to sell us a vehicle that cost $20k more and then sales mgr acted like I was being unreasonable. Salesman very good, sales manager simply a waste of time... Only reason dealers like this survive is because they have a captive market area and unless you want to invest a lot of time traveling around to another dealer you’re stuck if you want their product. Fortunately, I no longer want their product and the Lexus buying experience is the opposite end of the spectrum. More

overcharge big time.without proper documentation. your service department overcharge; what ever you fix fails again in short time. Even insurance is having the same problem.LAST TIME SERIOUS PROBLEM W your service department overcharge; what ever you fix fails again in short time. Even insurance is having the same problem.LAST TIME SERIOUS PROBLEM WITH BRAKES.DANGEROUS More

BAD MANAGERS, VERY DISRESPECTFUL TO CLIENTS AND STAFF NEVER GO HERE, THE MANAGERS ARE ARROGANT AND RUDE. I thought for a minute I needed to call the police, the manager was holding on to my car keys, refu NEVER GO HERE, THE MANAGERS ARE ARROGANT AND RUDE. I thought for a minute I needed to call the police, the manager was holding on to my car keys, refusing to give me my keys, I kept asking him for my keys - he ignored me because he was trying to make me buy one of their cars. The sales girl was in tears! The managers name name is Keith. Something needs to be done about this place. More

POOR Customer Service I cannot fathom how disappointed I am with the "poor" quality customer service I am getting after purchasing a brand new car! I purchased my firs I cannot fathom how disappointed I am with the "poor" quality customer service I am getting after purchasing a brand new car! I purchased my first brand new Mercedes the beginning of October and was not provided with a window sticker for my vehicle. I am aware that it is illegal to sell a brand new car without the window sticker. Pete Pieternelle told me there was a way to order one was given an estimate time of delivery of 7-10 days from October 4th. Every time I tried to follow up to check the status of my window sticker NO ONE will take or return my calls and voicemails. Almost 2 months later I was finally informed that the order was refused and that I was NOT getting my window sticker. This is how long this dealership will take to handle your simple matters! I honestly thought this would be a SIMPLE request but this is becoming ridiculous. I am now aware of the Monroney Law and will move forward with legal actions. I do not recommend this dealership to anyone! More

Stay Away from this place Mercedes Benz North has to be one of the worst dealerships out of all of the Houston locations. From the time that my husband and I came in Nov 2013 t Mercedes Benz North has to be one of the worst dealerships out of all of the Houston locations. From the time that my husband and I came in Nov 2013 to inquire about purchasing a vehicle from here we were treated bad. No one greeted us, asked if we needed any help, or anything. We actually had to find a salesman to assist us. I was interested in the CLA250 & wanted assistance with customizing one. The gentleman was very rude and hurriedly rushed through the process of how I would go about doing so. I placed the order for my vehicle and paid the money to have them to get started because I wanted the car February 2014 for my 30th birthday. We continuously called to check on the status of my order and were told that the vehicle was in production as of late December. By mid January we began to worry due to us not hearing from anyone. We decided to go in and speak with the gentleman that originally assisted us. He then informed us that there was no way we could get the vehicle by February. I was extremely disappointed but decided I would just purchase a new vehicle that was already there and included the features that I wanted. The gentleman there seemed extremely irritated, he was not helpful, and ultimately we left and ended up purchasing our vehicle from the Mercedes Benz Sugarland location (30 miles away). Fast forward to present day every time that I've needed service I've taken my vehicle into either Mercedes Benz North or the Woodlands location. The 2 locations are like night and day. The Woodlands provides exceptional service but the North location is kind of hit or miss. My last straw that caused me to write this long drawn out review was my most recent experience Oct 2017. I took my vehicle in to be checked out due to a few issues I was having and was assigned a sweet and amazingly helpful representative (Natalie) she was very informative and went out of her way to communicate with me concerning my service needs. After she sent over an estimate I talked things over with my husband and he was able to find service through another company for a much cheaper rate. So I called in to inform them that I would not like to get my repairs done thru them I would like to pick up my vehicle. Well unfortunately Natalie was not in. So I had to speak with someone else. The gentleman was very pushy and persistent about me getting the repairs done there even after I declined several times. He even made me hang up and attempt to call my husband to find out which estimates he had for the other repair shop (mind you my husband was at work) I called back to tell him that I could not reach him and that I wanted to come get my vehicle. He then became rude and told me that if I was coming soon it was not going to receive the complimentary wash that is normally done when bringing your car in for service. I told boo I would wait to have it done and he hung up. When I got there an hour later my car was filthy. The guy said it was because they parked it under a tree. Also I had no help with switching from the loaner to my vehicle. *I had my 6 month old with me and my 76yr old grandmother* There were 4 gentleman standing there watching me as I struggled to carry the car seat, base, stroller, diaper bag, my purse and assist my grandmother with getting to the other vehicle. The guy sprayed some type of car cleaner on a towel and attempted to wipe off the thick black dirt off of my white car. I then asked could it possibly be at least just rinsed off. He hurriedly took it to be done and came back with the car as if I irritated him by asking for that to be done. I said all of that to say this. They have made my experience absolutely horrible. I'm tempted to trade my car in and go with another make and model. My husband drives a BMW & he has never been treated this way. I would advise anyone not to ever purchase or receive services from this location. They are seemingly uncaring, unhelpful, inconsiderate and somewhat seemingly prejudice. And it's a shame that with the fine merchandise they are trusted to sale and provide service for they don't feel the need to do better and be better. More

Missing stock items AFTER purchase of vehicle My car was supposed to have the navigation Becker map box in the glove box and a windscreen for when the top is down, all of which were present when i My car was supposed to have the navigation Becker map box in the glove box and a windscreen for when the top is down, all of which were present when i test drove the car. Good thing I looked in the glove box and told them that I wasn't taking the car until the Becker map box was found. The windscreen was gone and I was told that I would get a new one ordered for me and mailed to my house. Two weeks later and no windscreen sent to my house, I called and my salesperson told me that his manager would not order it or that it would come out of his commissions. Are you kidding me? Nope, they were serious! The windscreen is listed on the car inventory AND was in the car when I test drove it. It isn't my fault that multiple things have been stolen from that location. They should have given me the windscreen. Then I over paid for T,T & L, sent me a check LATE and was not able to cash it and will not return phone calls to have a replacement mailed out. GO ELSEWHERE for your car purchase! More

Unethical practices of MB Houston North I run a small business and have never given my time to leave a review. That said, this experience is being chronicled for information and guidance to I run a small business and have never given my time to leave a review. That said, this experience is being chronicled for information and guidance to anyone considering buying a new Mercedes-Benz . For me, this experience has removed Mercedes-Benz from any future purchase consideration. In the first week of February 2017 I paid MB Houston North $1000 to hold a GLS450 that was to be delivered to their location within a few days. After calling the salesman numerous times over the next week he finally told me that someone else had also put money down so I would have to wait until the next one came in. A lengthy run around concerning that models availability lead us to a decision to order a new GLS from the factory so it could be made exactly to my tastes and it would be delivered the first week of March. I would finance through my bank and there would be no trade in. No problem. The second week of March, after numerous unanswered calls and voice messages left, the salesman informed me that production for my vehicle was delayed by the factory and it would be two more weeks before delivery. These same events repeated until MB finally made the vehicle available at the end of April (a full three months after my $1000 deposit was made). When the vehicle finally arrived, April 28th, I went in to sign papers and take delivery only to be ambushed by the finance team telling me that I had to finance through MB or show my personal bank statements for the past three months proving that I had more than 85k sitting in my account or they would cancel the deal. I informed them that my business account carries a balance well over this never before mentioned requirement; however, as my personal monies are invested in multiple finance vehicles my personal bank account wouldn't show that amount until I moved monies into it which I would be happy to do. MB Houston North then told me that I had no choice but to finance through them or they would cancel the deal. Three months of time wasted with unresponsive and misleading communication and because my money is working for me and my business and not simply sitting stagnant in a low return personal bank account I'm being forced to use their financing which would be a minimum of two points higher than my bank … I think not. Even if MB can circumvent the illegal practice of forcing you to use their financing this entire experience was, at best, unethical. I now have zero confidence in Mercedes-Benz and their dealership at Houston North. More