Mercedes-Benz of Houston North

The first impression was top tier professionalism. I felt valued and they wanted my business . It was an easy , smooth process. Jennifer Arias provided impeccable service. I felt valued and they wanted my business . It was an easy , smooth process. Jennifer Arias provided impeccable service. More

Not very good with follow up. The real test is Customer Service after the sale. This dealership fails miserably in that regard. The real test is Customer Service after the sale. This dealership fails miserably in that regard. More

My experience from the initial correspondence was very pleasant,and inviting. My sales rep Brianna was very knowledgeable and introduced me to the GLC 300 that I purchased. I'm absolutely pleased! I'm app pleasant,and inviting. My sales rep Brianna was very knowledgeable and introduced me to the GLC 300 that I purchased. I'm absolutely pleased! I'm appreciative of my experience. The customer service experience is top tier! More

I'm not happy with their service because I have same complain over three times they did not fix properly I have a same problem still today 🙃 😅 🙂 complain over three times they did not fix properly I have a same problem still today 🙃 😅 🙂 More

I've never experienced this level of unprofessional behavior from any dealership in over 30 years of purchasing cars. I have purchased more than five luxury vehicles through AutoNation dealerships, but behavior from any dealership in over 30 years of purchasing cars. I have purchased more than five luxury vehicles through AutoNation dealerships, but I've never experienced a more incompetent series of managers than at Mercedes-Benz North. They have an indifference to the poor customer customer service eperience. They leased me a defective car. They failed multiple attempts to make even the simplest repair. They had an inability to order a simple part, which ultimately took months to have them actually order the correct part. The car has had repeated systemwide malfunctions of its software and has spent two months in a service shop in the five months that I've been in possession of the car. Every offer made to me by the general sales manager and the general service manager was either ignored or incompetently managed. I would never recommend this dealership to friends or colleagues because of the unprofessional managers and poor customer service. It has been a nightmare. I have details if anyone is interested. George Santos MD More

I've been using Mercedes-Benz of Houston North for many years and they've always done a great job for me in repairs, services, and just good customer service. Brandon, my service coordinator for this last years and they've always done a great job for me in repairs, services, and just good customer service. Brandon, my service coordinator for this last service/repair was very professional and kept me informed of any and all issues and concerns. I highly recommend them and will continue to use them! More

Mr. peter is the best service advisor, i love the team they have in service but peter is a great man and he do his job well, he make sure your service is the bet experience they have in service but peter is a great man and he do his job well, he make sure your service is the bet experience More

Kamron was awesome made sure I was knowledgeable of the car and also just had great communication being I was flying into town !!! car and also just had great communication being I was flying into town !!! More

Dali is - understanding & supportive, fast & responsive. Highly recommend his service if you find yourself at the Mercedes-Benz of Houston North Highly recommend his service if you find yourself at the Mercedes-Benz of Houston North More

Still waiting on dealer ship to payoff my trade in. It’s been a few weeks now Took my down payment instantly not sure why trade in payment isn’t the same way. It’s been a few weeks now Took my down payment instantly not sure why trade in payment isn’t the same way. More