Mercedes-Benz of Houston North

In the beginning of a month-long road trip, we brought our new MB Sprinter van 2500 in with a Check Engine light and a rare DPF (Emission) part malfunction. This part was back ordered in the U.S. by month our new MB Sprinter van 2500 in with a Check Engine light and a rare DPF (Emission) part malfunction. This part was back ordered in the U.S. by months and no dealers had it. Somehow our Service Advisor Michael Huerta and the Parts team located the part within days and got us on our way. We can't thank them enough for taking care of us and their professionalsm. They also fixed a hood issue (done by me the owner) and the charges were VERY reasonable which was unusual for a MB dealership. If we lived in Houston I would be a customer of this dealership for life. Thank you MB Houston North for a great customer experience and letting us get on our way to travel throughout the U.S. More

Carlos, my service advisor took excellent care of me and my vehicle. I would definitely recommend this dealership for service. my vehicle. I would definitely recommend this dealership for service. More

I had some damage done to my car at a detailing shop in Houston TX on a Saturday. I took my car in that Saturday for an estimate @ 5pm knowing they closed the service department at 5pm but my service advi Houston TX on a Saturday. I took my car in that Saturday for an estimate @ 5pm knowing they closed the service department at 5pm but my service advisor Ms.Ana went above and beyond to get me what I needed. Monday morning I brought my car in to get the work done & my car was ready Wednesday morning.....WOW!!!! GREAT JOB GUYS & THANKS. More

Their service operations hums with an organized efficiency to deliver quality repair service, and customer satisfaction. efficiency to deliver quality repair service, and customer satisfaction. More

I’ve been coming to this dealership over 15 years. There has been many changes over that time, but the service is still good. There has been many changes over that time, but the service is still good. More

They are a fabulous team, wonderful people. Very professional and dedicated to making sure your experience is positive. The MB-North team is experienced and generous with their time and knowle Very professional and dedicated to making sure your experience is positive. The MB-North team is experienced and generous with their time and knowledge of the vehicles. Each has experience from elsewhere that solidifies their appreciation of the Mercedes Benz and its engineering. They are also humble and understand that these purchases are not taken lightly by the person buying their 1st M-B or 10th. Even the finance manager works to find you the best and least costly financing even if you only plan to use it short term. While there, too, the Sales manager and staff consistently touch base to ensure nobody is waiting and everybody is doing well, as we were there on one of their busiest days when they sold many cars. Nobody seemed frustrated that day as everybody was well attended to in their beautiful showroom and lounge. All I can say is they do things right from follow-up to closing a deal. They foster the longer-term relationship, not just push for a sale! More

Vehicle was not running when it arrived , a complete diagnosis was done and the vehicle is now running fine diagnosis was done and the vehicle is now running fine More

Excellent service. Process was fast and communication was great. Made an appointment to drop off car in the morning, and they had a loaner waiting for me. Everything Process was fast and communication was great. Made an appointment to drop off car in the morning, and they had a loaner waiting for me. Everything took less than 15 min for drop off. Picked up my freshly washed car ready to go had me in and out the door in about 10-15 min as well. More

As usual Carlos always gets my car taken care and keeps me updated on progress of of the work being done in the service dept. me updated on progress of of the work being done in the service dept. More

Very professional and fast working with my car. Kept two days and the air bags were fixed. But they didn't reset the system Kept two days and the air bags were fixed. But they didn't reset the system More