Mercedes-Benz of Houston North

Purchased a used vehicle. Female Buyers Beware!! they just want to move a unit off the lot. When I was expressing about the details and what needed to be fixed on the car, Female Buyers Beware!! they just want to move a unit off the lot. When I was expressing about the details and what needed to be fixed on the car, I was made to feel very uncomfortable. “Ma’am this is a used vehicle”. Purchased car 2 weeks ago and I am still riding around with a hole in front bumper waiting on part to come in (UNACCEPTABLE), this is a 2-year-old Mercedes-Benz that looks like it should be scrapped. Tried to communicate before the 250-mile max that I wanted to swap for another vehicle, but I was talked over, and “gaslit". Now, I must keep a car that I don't want. Will trade as soon as I am able, but WILL NOT purchase another Mercedes-Benz especially from Houston North (first and last one) The first time I went to test drive a car at North Houston Mercedes; I was left in waiting area for 45 minutes after test drive while my salesperson worked with another customer! I left the dealership feeling mishandled. Unfortunately, I returned the next week and purchased. As of July 31st. I should never have been able to take possession of my vehicle with the dents/scratches on the car. I was promised it would fix so I agreed. I did not see the missing part on the front of the vehicle until the next day. I mentioned all my concerns and was told it would be fix. As of July 31st, the dents are fix (thank you). I had to schedule with service myself to get the scratches buffed out and it should be done today, August 1st. Still waiting on part for front bumper. I am embarrassed to drive car around because it does not reflect the Mercedes brand. More

I had the pleasure of working with Venice Hunter as my Sales Representative during the purchase of my Cadillac Escalade. She was patient, kind, friendly, knowledgeable and completed the sale in a timely m Sales Representative during the purchase of my Cadillac Escalade. She was patient, kind, friendly, knowledgeable and completed the sale in a timely manner! Anthony in Finance was also great working the numbers side! I will continue to come back to this Dealership when it’s time for another vehicle. Thanks so much again! More

I found the vehicle I have always dreamed of with the help of Venice Hunter as my Sales Representative and Anthony on the Financial Side at the Mercedes Benz Dealership in North Houston! She was kind, help of Venice Hunter as my Sales Representative and Anthony on the Financial Side at the Mercedes Benz Dealership in North Houston! She was kind, thoughtful, patient and completed the sale of my vehicle in a timely manner. I will always go back to Venice when I’m ready for my next purchase. Thank you so much Venice and I appreciate everything you did for us! More

Willie Byrd does a great job. No pressure to buy and excellent customer service . I would definitely recommend him No pressure to buy and excellent customer service . I would definitely recommend him More

I love coming to Mercedes Benz Houston North. The service is always great! Jason is so patient and does a great job with thoroughly explaining the issues that I have. Isaiah was my service provid The service is always great! Jason is so patient and does a great job with thoroughly explaining the issues that I have. Isaiah was my service provider recently and he took good care of me. Thank you all for being so great! More

My last visit to Mercedes Houston north I was met by Jousha service manager and Michell was my service agent really went above and beyond to find the issue I was experiencing with the E450 Mercedes afte Jousha service manager and Michell was my service agent really went above and beyond to find the issue I was experiencing with the E450 Mercedes after 5 days of trouble shooting the technicians found the code that was causing the problem. Thank you Michell and Jousha for all the help and superior customer service Thank you kindly Mason Spencer More

Everyone was so welcoming upon us entering the dealership. Our salesperson, Willie Bryd, is the absolute BEST! He took the time to really help us a find a vehicle that would fit our family needs, dealership. Our salesperson, Willie Bryd, is the absolute BEST! He took the time to really help us a find a vehicle that would fit our family needs, plus in our range financially. More

Great service, great team, great dealership, no hassle appointments, clean waiting area, good coffee lol. appointments, clean waiting area, good coffee lol. More

Hector did a great job and helped me got a good deal. Andrew apparently has Napoleon Complex. I think you have hit the ceiling of your career, Andrew. Andrew apparently has Napoleon Complex. I think you have hit the ceiling of your career, Andrew. More

The worst car buying experience i had. Bought a $200k car 75 days ago. I didn't get my title. Did a transfer plates no registration. No one is answering the phones. No Updates. Sales perso Bought a $200k car 75 days ago. I didn't get my title. Did a transfer plates no registration. No one is answering the phones. No Updates. Sales person disappeared. They are telling me they will call me back no phone calls. Need my title and Registration. Big SCAM More