Mercedes-Benz of Harlingen

Loved my 2023/Mercedes-Benz Class/CPE 300, but the service was horrible at Mercedes in Harlingen! Every service appt was a struggle. Starting with Xavier, Andy and Steve being rude and having NO custo service was horrible at Mercedes in Harlingen! Every service appt was a struggle. Starting with Xavier, Andy and Steve being rude and having NO customer service manners. They could never provide a time when the service would be completed. It was always difficult to get a loaner. When I would drop off my vehicle for a regular service, they would always take the whole day to complete it. They definitely take advantage of the women. In one instance, I was picked up on a tow truck with two men and placed in between them. In another instance, I told the driver to take care of my vehicle since it was my baby, and the driver responded, "Then I'm your baby, too, since I'm driving it." Very disrespectful and rude men in the service area at Mercedes in Harlingen. This was my 2nd Mercedes vehicle I owned and the last one. On 11.23.24, after I picked up my vehicle from service, I went straight to Toyota to trade in my Mercedes. Toyota personnel are very polite they have GREAT customer service, salesmen, and finance department. Will never return to Mercedes! More

This place is awful! Took almost 10 hours of waiting to get a car! It was excuse after excuse, and still days later after getting the car we’re still getting contacted ab Took almost 10 hours of waiting to get a car! It was excuse after excuse, and still days later after getting the car we’re still getting contacted about issues on THEIR part that we thought were resolved! Very unprofessional and looks like no one knows what they're doing! And the manager never once apologized and was rude to my family! Save your time and PLEASE go somewhere else! More

Sergio Teran tried his best to get me into a car. Unfortunately, he wasn't able to, due to my credit. Evsn though, he went out of his way to try to help me. Once my credit gets better, I will be b Unfortunately, he wasn't able to, due to my credit. Evsn though, he went out of his way to try to help me. Once my credit gets better, I will be back at Cardenas and will deal only with Sergio!! More

Cardenas Mercedes is Amazing and has earned my solid loyalty On june 25, Monday my 300glc was totaled by the flood , by friday Isreal Rodriquez had me in a new 2019 4 door sedan . Insurance semi totaled the On june 25, Monday my 300glc was totaled by the flood , by friday Isreal Rodriquez had me in a new 2019 4 door sedan . Insurance semi totaled the car and i needed a new one. Isreal and the Cardenas team and along with Reba McNair,, sergio and Efrain had me driving out of the dealership in a new loaded vehicle . I have to thank Isreal Rodriquez and his team for everything they did.. Service dept is amazing . I always say going to cardenas Harlingen is like getting together with family. With Andy Lara and Steve the service guys , your always in good hands.. I promise. My name is J. lee lara La feria texas and i will always be loyal to cardenas and Isreal Rodriquez for their unconditional help in a confusing time. More

Great customer service Robert Subia Is a great, he helped up with out GLC300 and he was super polite i can honestly say in the auto business he has been the most honest and Robert Subia Is a great, he helped up with out GLC300 and he was super polite i can honestly say in the auto business he has been the most honest and respectful amd friendly salesmen we have dealt with....if any one is thinking of buying a car ask for him he is 1000% recommended.. More

BEST DEALERSHIP IN THE RGV Thank you for being so professional and attentive to your customer's needs. I especially want to thank Steve and Harley at the Metroplex for their kin Thank you for being so professional and attentive to your customer's needs. I especially want to thank Steve and Harley at the Metroplex for their kind service.I would highly recommend The Cardenas Metroplex to anyone in the market for a new car. More

Service on ML350 Cardenas metroplex service department did a great job on our vehicle. They picked it up from her place of work and left a loaner. Service was comple Cardenas metroplex service department did a great job on our vehicle. They picked it up from her place of work and left a loaner. Service was complete the following day they returned her car washed and vaccumed. They did a great job! More

I've bought to cars from them and dealt with pretty much everyone there during the past 2 years. Two different sale reps, service, parts and even the body-shop (my first MB was rear-ended). I must say t everyone there during the past 2 years. Two different sale reps, service, parts and even the body-shop (my first MB was rear-ended). I must say that the overall experiences with them has been from good to outstanding. The prices for parts and labor are consisted with those documented by Mercedes-Benz (not cheap). More