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Mercedes-Benz of Hanover

Hanover, MA

4.3
621 Reviews

1877 Washington St.

Hanover, MA

02339

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Showing 621 reviews

July 11, 2024

Excellent service got waited on right away young man Ryan Coyle took very good care of my problem with my car and explained what might be wrong and would call me back when he got results, which he did. Great More

by Cathythibo61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Coyle
Jul 12, 2024 -

Mercedes-Benz of Hanover responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Hanover! We are always more than happy to assist you if anything else comes up. Take care!

July 10, 2024

If I could give negative point I would, horrible experience. Uncaring and uncommunitative. If this wasn't the only dealership near me I wouldn't go. More

by Scott.Pyne23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None listed
Jul 19, 2024 -

Mercedes-Benz of Hanover responded

Thank you for your visit. Please contact me if there's anything I can do to make your next visit a 5-star experience for you.

July 08, 2024

Enio rebolo is personable attentive and knowledgeable regards service explanations . I’m following on with his other several r service recommendations More

by Bubbaraybo60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enjo rebolo
Jul 10, 2024 -

Mercedes-Benz of Hanover responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

July 08, 2024

Had a scheduled oil and filter change today. It was done in a timely manner, as far as the scheduling, and length of the actual appointment time. The cost of this service was fairly-priced as More

by Peterson996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bolton
Jul 10, 2024 -

Mercedes-Benz of Hanover responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 03, 2024

Great sales people and service department. Fair trade in value and timely process in new car purchase. More

by jbarnettbuilding
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan
Jul 04, 2024 -

Mercedes-Benz of Hanover responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 13, 2024

Top notch treatment far price great job service writer was very good he listened and did a great job More

by pondview20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryson Paulding, Daniel Bolton, Michael Street, Jeff Kuzenzov, Elvin Rivera, Trish Backlund
Jun 14, 2024 -

Mercedes-Benz of Hanover responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 13, 2024

There are no loaners available. Had to take a Lyft ride back-and-forth and I was promised the car would be washed and vacuumed and it was certainly not. I had to call at the end of More

by Laucfp
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Jul 01, 2024 -

Mercedes-Benz of Hanover responded

Thanks so much for sharing your feedback. I'm truly sorry that the service didn't meet your expectations and our shortage of loaners over the past few weeks. I completely understand how frustrating that could be. I’d like to offer you complimentary complete detail ( Wash, wax and professional interior cleaning ) and a credit towards a future visit. Just reach out to me, and I will get that scheduled for you. I apologize once again for any inconvenience caused and would like to make things right. Frank Mazziotti, General Manager fmazziotti@Group1Auto.com

June 13, 2024

My sales person Nate is very good also Sam from finance so far so good More

by Marchioneq
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Shannon, Sam Li
Jun 14, 2024 -

Mercedes-Benz of Hanover responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Hanover! We look forward to your next visit! Take care!

June 11, 2024

Excellent service. Anthony the service representative was outstanding! He kept me informed the entire time of service progress. I Will definitely come back when my n More

by magovoni50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Jun 12, 2024 -

Mercedes-Benz of Hanover responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hanover. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 11, 2024

They were attentive and explained everything in detail about the service performed on my vehicle More

by Janet goodness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryson Paulding
Jun 13, 2024 -

Mercedes-Benz of Hanover responded

Hi Janet, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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