Mercedes-Benz of Hanover

Al the service advisor is one amazing person, I have dealt with a lot of advisors owning Mercedes cars, but AL is the best I ever had, always goes the extra mile for his customers he treats you like his dealt with a lot of advisors owning Mercedes cars, but AL is the best I ever had, always goes the extra mile for his customers he treats you like his family always giving updates and keeping you inform! My experience was amazing because of him. More

My 2013 MB350 sedan was in for warranty work, which required multiple days of service. I was provided a loaner and the work was done as planned. My service representative was very professional and kept required multiple days of service. I was provided a loaner and the work was done as planned. My service representative was very professional and kept me informed of the work progress. I was very pleased with the staff and service. More

Good communication. Pleasant staff. Ryan is always very helpful, from scheduling to invoice. It’s expensive, but it IS. a Mercedes dealership. I recommend. Pleasant staff. Ryan is always very helpful, from scheduling to invoice. It’s expensive, but it IS. a Mercedes dealership. I recommend. More

Great customer service—Ryan took care of everything. I recommend this place to everyone. Thank you Mercedes Hanover. I recommend this place to everyone. Thank you Mercedes Hanover. More

I worked with Kristina Williams who I have worked with before she’s extremely professional and very good at what she does. The dealership is very professional. They do a great job. Very thorough. The onl before she’s extremely professional and very good at what she does. The dealership is very professional. They do a great job. Very thorough. The only criticism I have is that the cost of the work is quite expensive. More

Service was outstanding, pleasant team, efficient service, comfortable waiting room with great WiFi! This is why I keep coming back… service, comfortable waiting room with great WiFi! This is why I keep coming back… More

The dealership is clean and functional from a customer standpoint. The staff is friendly and attentive, eager to assist or answer questions. I have found the service advisors to be adept at answering tech standpoint. The staff is friendly and attentive, eager to assist or answer questions. I have found the service advisors to be adept at answering technical questions dealing with service issues. I feel personally fortunate to have Enio Robolo as my service advisor. He is extremely well versed in the Mercedes brand and patient in explaining what I need answered concerning my vehicle. More

I am extremely disappointed with my recent experience. I had a confirmed appointment, yet I was not acknowledged or treated with the courtesy I expected. The interaction made me feel uncomfortable and dis I had a confirmed appointment, yet I was not acknowledged or treated with the courtesy I expected. The interaction made me feel uncomfortable and disrespected. As a customer, I expect fair and professional treatment at all times. I encourage management to review their customer service practices and ensure that all clients are treated equally and with respect. More