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Mercedes-Benz of Hanover

Hanover, MA

Overview
Reviews
4.3
621 Reviews
Call Dealership (781) 479-2392

1877 Washington St.

Hanover, MA

02339

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Showing 621 reviews

August 08, 2024

Took my car in for 10k service. It seems to take at least 2 hours which seems a long time. The service rep was very nice and helpful. Hope he stays--noticed there are mostly new pe More

by sjstarr2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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Aug 10, 2024 -

Mercedes-Benz of Hanover responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

August 06, 2024

The staff at Mercedes-Benz of Hanover are friendly, the technicians are talented, my SUV has never run better. The service Advisor was knowledgeable and explained the services that were performed. My car w More

by camily1933
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enio Rebolo
Report | Print
Aug 10, 2024 -

Mercedes-Benz of Hanover responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hanover. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 04, 2024

The Service staff are all terrific! The Service manager went out of his way to make sure I had a loaner car. I’m most grateful. More

by Satisfied customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enio, Daniel Bolton, Michael Street, Jeff Kuzenzov, Elvin Rivera, Trish Backlund
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Aug 07, 2024 -

Mercedes-Benz of Hanover responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hanover. We are always more than happy to assist you if anything else comes up. Take care!

August 02, 2024

They are thorough in diagnosing issues, and in getting straight to problems’ resolution. The customer service is also excellent. Everyone there is unpretentiously friendly. More

by Niran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Kristina
Report | Print
Aug 04, 2024 -

Mercedes-Benz of Hanover responded

Hi Niran, we are so happy to read such a great review about Mercedes-Benz of Hanover! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 29, 2024

Albert and Christo made it easy. Very smooth operation clean easy. Pick up of car More

by Mdcapetirefrank
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Rivera
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Jul 31, 2024 -

Mercedes-Benz of Hanover responded

Hello, we're happy to hear you had a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 26, 2024

Service department was great! Anthony kept us informed and our vehicle was ready when he said it would be. More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Deldeo
Report | Print
Jul 27, 2024 -

Mercedes-Benz of Hanover responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 24, 2024

Service appointments take for ever. Oil change by appointment should NOT take 2 hours. Prices for basic services are way above market rates. More

by aalzaim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elvin Rivera
Report | Print
Jul 30, 2024 -

Mercedes-Benz of Hanover responded

aalzaim. We regret that your overall experience with your service appointment was not up to the standards we aim for and I'm sorry to hear about your concerns regarding the cost. We strive to provide fair pricing and quality work. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. Thank you for taking the time to share your feedback, and I am sorry for any inconvenience you faced. Frank Mazziotti General Manager fmazziotti@group1auto.com

July 22, 2024

Mercedes Hanover went above and beyond in helping me with service for my vehicle. Thank you very much! More

by S680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enio Rebolo
Report | Print
Jul 26, 2024 -

Mercedes-Benz of Hanover responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

July 22, 2024

Well organized. Completed work timely Kept me informed Cost reasonable Ryan was accessible and knowledgeable More

by One 2 may
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Jul 26, 2024 -

Mercedes-Benz of Hanover responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

July 16, 2024

Kristina was excellent on giving me all the info on what my car needs ASAP. More

by celinasoares62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina
Report | Print
Jul 17, 2024 -

Mercedes-Benz of Hanover responded

Hi, thanks for your praise about Kristina. We look forward to your next visit! Take care!

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