Mercedes-Benz of Hanover

Excellent service Michael took prompt excellent care of my car and got it back to me quickly. . . and freshly washed.he made sure all work was covered by warranty Michael took prompt excellent care of my car and got it back to me quickly. . . and freshly washed.he made sure all work was covered by warranty More

Uncomplicated and easy Our sales associate, Abigail, was very informative, honest, and professional. We thoroughly enjoyed working with her. She made the experience easy and Our sales associate, Abigail, was very informative, honest, and professional. We thoroughly enjoyed working with her. She made the experience easy and hassle free. She was a pleasure to work with and I will happily refer friends and family to her. The finance rep greeted us warmly making small talk until we declined the extended warranties offered. At that point, he bordered on being rude and could not get us out of his office fast enough. Somehow the second key to the vehicle I purchased went missing after being signed out by the finance rep. I was assured it would turn up and that I could return to pick it up once found. I was quickly notified within a day that it had been found so I returned to the dealer to pick it up. I was told by the receptionist that the sales team was in a meeting but I could sit and wait. REALLY?!? I was already inconvenienced in returning and now they wanted me to sit and wait for my missing key?!? I was also surprised that service recovery was not utilized by such a legendary brand as Mercedes-Benz. I work for a leading company in legendary service and utilize service recovery on a daily basis to ensure our clients have the best possible experience. More

LaFortune - Mercedes Hanover review Service and knowledge of the product was great and the dealership honored its assurances made to me. Also gave me a great price on car. General sales Service and knowledge of the product was great and the dealership honored its assurances made to me. Also gave me a great price on car. General sales manager is the best. More

Service and time I was very pleased with the work done and the quick response. First time I have used this dealership. Work covered under warranty and tire insurance. I was very pleased with the work done and the quick response. First time I have used this dealership. Work covered under warranty and tire insurance. More

Very quick, helpful, took me with no scdualed appointment They took me in for my recall because I was around the area of dealership with no scdualed appointment, they where extremely nice & understanding, & r They took me in for my recall because I was around the area of dealership with no scdualed appointment, they where extremely nice & understanding, & really helpful More

vinny is outstanding! after hitting an object in the road, the car was undrivable. vinny made the process so easy. we would def consider buying another mercedes benz in h after hitting an object in the road, the car was undrivable. vinny made the process so easy. we would def consider buying another mercedes benz in hanover More

Excellent service My car was due for recall updates. So I called Thursday and they told me to bring it on Friday morning. I told them I needed it by 10:30 and it was r My car was due for recall updates. So I called Thursday and they told me to bring it on Friday morning. I told them I needed it by 10:30 and it was ready by 10:00 am. Service is outstanding Thank you More

Fantastic Car buying experience This was my first experience purchasing a vehicle from the fine folks at Mercedes Benz of Hanover. I found the car I wanted on Car Gurus which brought This was my first experience purchasing a vehicle from the fine folks at Mercedes Benz of Hanover. I found the car I wanted on Car Gurus which brought me to Hanover. From the moment I walked in I felt welcome. My salesperson Katie called me before I drove down to let me know she would be meeting with me, and personally handling my sale. Katie was a pleasure to deal with. She said she was the new kid but ypu wouldn't know it. She was very pleasant and extremely helpful. Katie introduced me to some other very pleasant and extremely helpful folks that would be assisting with my car purchase. The finance specialist Murdock "Mac" MacRAE took over when it was time to talk money. Mac was tremendous at explaining everything in great detail and took me through all the options available. Car buying is usually a stressful experience, but my experience at Prime Mercedes of Hanover was terrific! Thanks Katie & Mac! More

Service of Mercedes Excellent service. Very helpful. The operators taking my call were extremely accommodating. I had an excellent overall experience. I would certainly Excellent service. Very helpful. The operators taking my call were extremely accommodating. I had an excellent overall experience. I would certainly recommend to anyone. Thanks More

Changing light on exterior door I was told my apt was suppose to be 20 minutes when I made the apt and when I arrived. However my car was taken at 8:55am and I was still waiting for I was told my apt was suppose to be 20 minutes when I made the apt and when I arrived. However my car was taken at 8:55am and I was still waiting for my car 11:30am. I was told it would be an additional 30 minutes and given a loaner which I took for 30 min to do an errand. I think I should have been offered a loaner at 10am the latest seeing that it looked like a team meeting was happening on the repair floor. The second service advisor Vincent was very nice but I wish the first advisor checked up on me again. He did come over to tell me my car would be ready in bit at 10am but then I didn’t see him again. This is my third lease with Prime and have been satisfied for many years but just hope this can be avoided moving forward. The customer’s time is just as valuable as yours:) More