Mercedes-Benz of Hanover

they charge you a dealer prep but fail the simplest task checking the air in the tires oh and they sold me a car with an Evap check engine light... took 4 attempts to finally get it fixed this very concerti checking the air in the tires oh and they sold me a car with an Evap check engine light... took 4 attempts to finally get it fixed this very concerting as during the test drive the salesman was sitting next to me and viewed it they never fixed the issue but all they did was illegally clear the code... 3 more additional trip they finally figured it out.. salesman told me it was a loose gas cap issue there is no gas cap when I picked it up I asked what it was and the salesman repeated it was a gas cap issue When the code came back about 60 miles latter I had the code read and it was not the gas cap and I paid for dealer prep what it really is another excuse for a money grab More

Kristina Williams , was very efficient and provided updates on the service of my car. Kristina was very helpful and provided excellent service. updates on the service of my car. Kristina was very helpful and provided excellent service. More

We reached for service at 2:20 pm. We pulled our car in for service.. A gentleman approached us. I told him that I spoke to Tom who got me appt ; Can I speak to him ( service adviso We pulled our car in for service.. A gentleman approached us. I told him that I spoke to Tom who got me appt ; Can I speak to him ( service advisor) . Then he said I am your service advisor & my name is Jean he was very pleasant. He said he will do his best to get A service. My GLC 300 2017 had 40000 miles you should get B service I mentioned to me at 35 K I had got 50 K Service… he checked in for A service. I requested him for Car wash he said we are hand washing may take an extra 1/2 hour I was very pleased with him . More

Anthony Deldeo in the service department is a very helpful person. IMHO, Tony personifies and embodies the Core Values of the Mercedes Benz Brand in his Custom Service approach and has integrity in h helpful person. IMHO, Tony personifies and embodies the Core Values of the Mercedes Benz Brand in his Custom Service approach and has integrity in his dealings with consumers of the Mercedes Benz Brand. It was indeed a pleasure to have him as my Service Advisor while servicing my 2014 ML550 and 2017 Mercedes Sprinter Winnebago Era 170X. More

Kristina Williams provided superior service and communication throughout my service. Thank you for your great work and for providing an excellent customer experience! communication throughout my service. Thank you for your great work and for providing an excellent customer experience! More

Our experience was pretty streamlined. Placing of order to pick up. It was fairly simple and easy going! Placing of order to pick up. It was fairly simple and easy going! More

I had an immediate need for service. My car was I had an immediate need for service. My car was scheduled for service and within 10 minutes of arriving I had a loaner car. Service was performed und I had an immediate need for service. My car was scheduled for service and within 10 minutes of arriving I had a loaner car. Service was performed under warranty and within hours I head my car back. Special thanks to Michael Mitchell More

Reliable, professional staff. Excellent Service. The service was explained in detail and performed quickly. Thank you to all! Excellent Service. The service was explained in detail and performed quickly. Thank you to all! More

They were very communicative, clear, and they provided excellent costumer service. I received daily text regarding the status of my car. excellent costumer service. I received daily text regarding the status of my car. More

This is my very first time owning a Mercedes and my first time visiting this dealership and they treated me so well and kind and treated my car like it was brand new it was just an amazing experience overall time visiting this dealership and they treated me so well and kind and treated my car like it was brand new it was just an amazing experience overall I'm so pleased with them and I will be going back to them in the future. More