Mercedes-Benz of Hanover

Disappointment I'm really disappointed for the quality of work you guys did on repairing my driver side front seat ,i cant even believe you guys charge my wife for s I'm really disappointed for the quality of work you guys did on repairing my driver side front seat ,i cant even believe you guys charge my wife for such a poor job anyway i learn my lesson not to do business with Mercedes Benz anymore. More

Excellent service Michael took prompt excellent care of my car and got it back to me quickly. . . and freshly washed.he made sure all work was covered by warranty Michael took prompt excellent care of my car and got it back to me quickly. . . and freshly washed.he made sure all work was covered by warranty More

Easy Peasy Service Advisor wrote up my automobile problem, and had a employee drive me home in minutes. No hassle, no waiting. Told me he would keep me informed Service Advisor wrote up my automobile problem, and had a employee drive me home in minutes. No hassle, no waiting. Told me he would keep me informed on the progress of the service. Within an hour I was given an update of my car. Easy Peasy!! Thanks, M/B More

Uncomplicated and easy Our sales associate, Abigail, was very informative, honest, and professional. We thoroughly enjoyed working with her. She made the experience easy and Our sales associate, Abigail, was very informative, honest, and professional. We thoroughly enjoyed working with her. She made the experience easy and hassle free. She was a pleasure to work with and I will happily refer friends and family to her. The finance rep greeted us warmly making small talk until we declined the extended warranties offered. At that point, he bordered on being rude and could not get us out of his office fast enough. Somehow the second key to the vehicle I purchased went missing after being signed out by the finance rep. I was assured it would turn up and that I could return to pick it up once found. I was quickly notified within a day that it had been found so I returned to the dealer to pick it up. I was told by the receptionist that the sales team was in a meeting but I could sit and wait. REALLY?!? I was already inconvenienced in returning and now they wanted me to sit and wait for my missing key?!? I was also surprised that service recovery was not utilized by such a legendary brand as Mercedes-Benz. I work for a leading company in legendary service and utilize service recovery on a daily basis to ensure our clients have the best possible experience. More

LaFortune - Mercedes Hanover review Service and knowledge of the product was great and the dealership honored its assurances made to me. Also gave me a great price on car. General sales Service and knowledge of the product was great and the dealership honored its assurances made to me. Also gave me a great price on car. General sales manager is the best. More

Service and time I was very pleased with the work done and the quick response. First time I have used this dealership. Work covered under warranty and tire insurance. I was very pleased with the work done and the quick response. First time I have used this dealership. Work covered under warranty and tire insurance. More

Very quick, helpful, took me with no scdualed appointment They took me in for my recall because I was around the area of dealership with no scdualed appointment, they where extremely nice & understanding, & r They took me in for my recall because I was around the area of dealership with no scdualed appointment, they where extremely nice & understanding, & really helpful More

Excellent service My car was due for recall updates. So I called Thursday and they told me to bring it on Friday morning. I told them I needed it by 10:30 and it was r My car was due for recall updates. So I called Thursday and they told me to bring it on Friday morning. I told them I needed it by 10:30 and it was ready by 10:00 am. Service is outstanding Thank you More

vinny is outstanding! after hitting an object in the road, the car was undrivable. vinny made the process so easy. we would def consider buying another mercedes benz in h after hitting an object in the road, the car was undrivable. vinny made the process so easy. we would def consider buying another mercedes benz in hanover More

Fantastic Car buying experience This was my first experience purchasing a vehicle from the fine folks at Mercedes Benz of Hanover. I found the car I wanted on Car Gurus which brought This was my first experience purchasing a vehicle from the fine folks at Mercedes Benz of Hanover. I found the car I wanted on Car Gurus which brought me to Hanover. From the moment I walked in I felt welcome. My salesperson Katie called me before I drove down to let me know she would be meeting with me, and personally handling my sale. Katie was a pleasure to deal with. She said she was the new kid but ypu wouldn't know it. She was very pleasant and extremely helpful. Katie introduced me to some other very pleasant and extremely helpful folks that would be assisting with my car purchase. The finance specialist Murdock "Mac" MacRAE took over when it was time to talk money. Mac was tremendous at explaining everything in great detail and took me through all the options available. Car buying is usually a stressful experience, but my experience at Prime Mercedes of Hanover was terrific! Thanks Katie & Mac! More