Mercedes-Benz of Hanover

Unprofessional service , very bad experience After buying 2 Mercedes Mattix for business use and spending over $95k. With this dealer . I had bad experience since first day , after 2 years I s After buying 2 Mercedes Mattix for business use and spending over $95k. With this dealer . I had bad experience since first day , after 2 years I steal don’t get money back for the ALUMINIUM WEELS warranty That was cancel because , dealer sold the extra ALL weel but provide steal standard weels during the purchase Repair department don’t want to perform necessary repair to resolve problem with loud noise coming out after 25 minutes of driving Related problem with break system , rotors and pats in good working condition on car with 9400 miles Dealer don’t want to repair because they won’t be able to do under warranty They suggest to replace it but at 50% of cost if I want to stop the Squeaky noice which doesn’t have nothing to do with car low mileage and parked in the garage for the last 2 years What kind of service is that ? This won’t never happen in real live in Germany in any dealer as far I know after 15 years of experience working for BMW in Germany Mercedes it’s loosing there’s reputation because of the MERCEDES PRIME DEALER IN HANOVER , MA More

Excellent service I was in for Spiff, a very affordable cleaning / detailing service. They’ve washed and vacuumed my car and got rid of all the salt in the carpet that I was in for Spiff, a very affordable cleaning / detailing service. They’ve washed and vacuumed my car and got rid of all the salt in the carpet that had gotten in there as a result of last winter’s snowstorms. Excellent service, fast, courteous, efficient, five stars. More

Excellent service and communication From my initial call to the pick up and drop off of my car, the service was superb. My issues were addressed and my car was returned super clean and w From my initial call to the pick up and drop off of my car, the service was superb. My issues were addressed and my car was returned super clean and with a very detailed reference packet More

Friendly, courteous, efficient If I need to wait for my car it’s a very friendly environment, snack bar, view of cars being repaired and clean sitting area. When they finish the m If I need to wait for my car it’s a very friendly environment, snack bar, view of cars being repaired and clean sitting area. When they finish the maintenance work on the car, they wash it so I get into a nice clean car. More

Ryan is great Ryan and Max were great Tran and the other Finance guy were not - they treated me like a 1950’s housewife. Mac and Ryan made up for it though. Ryan and Max were great Tran and the other Finance guy were not - they treated me like a 1950’s housewife. Mac and Ryan made up for it though. More

First Class After spotting the perfect low mileage vehicle I wanted to purchase at Prime Mercedes Benz of Hanover, I made my first visit there and went home with After spotting the perfect low mileage vehicle I wanted to purchase at Prime Mercedes Benz of Hanover, I made my first visit there and went home with a new vehicle. The whole experience front to back was the best I've ever had in any dealership bar none. My salesman Manny Zabatta made me assured I was getting the right car for the best price. A very laid back and calming approach to an otherwise nerve racking experience. Highly recommended!! More

Service Appt Both the pick up of the car to be serviced and the drop off of the loaner; then, the return of the serviced vehicle and the pick up of the loaner went Both the pick up of the car to be serviced and the drop off of the loaner; then, the return of the serviced vehicle and the pick up of the loaner went smooth as silk. Hassle free for sure. More

Great Service They were friendly and the car was ready when I said I wanted it. The facility was clean. And comfortable The loaner car was clean They were friendly and the car was ready when I said I wanted it. The facility was clean. And comfortable The loaner car was clean More

First service visit Went in for check engine light. Easy, courteous check in. Given loaner car and service done in timely fashion Interior of car was cleaned. Very pleas Went in for check engine light. Easy, courteous check in. Given loaner car and service done in timely fashion Interior of car was cleaned. Very pleased with whole experience. More

Service cery friendly, efficient and accomodating. Job done in a timely manner. It was courtusy service , car could not start., batteries replaces. it was p cery friendly, efficient and accomodating. Job done in a timely manner. It was courtusy service , car could not start., batteries replaces. it was pleasure to have Austin as a designated technician. More