Mercedes-Benz of Hanover

I didn’t purchase a Mercedes. I bought one of their used cars. The experience was great. It was an easy purchase and they made me feel like I was buying a million dollar car rathe I bought one of their used cars. The experience was great. It was an easy purchase and they made me feel like I was buying a million dollar car rather than a used non Mercedes brand. Go there. Great service. Attention and I’ve already shared with some friends who are looking. That’s where I will look first when I’m ready to buy again. More

Everybody was kind and helpful and they were especially kind to my wife while we were shopping for her car kind to my wife while we were shopping for her car More

The young man Ryan in the service department was extremely helpful and polite.They gave me a loaner car to use. extremely helpful and polite.They gave me a loaner car to use. More

Responsive to needs, great service and reasonably priced. And they provide pickup and delivery when you are stuck. And they provide pickup and delivery when you are stuck. More

Generally a good dealership but this time I made an appointment for service and reserved a loaner. It took 1.5 hours to get a loaner. appointment for service and reserved a loaner. It took 1.5 hours to get a loaner. More

Much improved service from my lat visit when the team was understaffed the service manager for my car was excellent was understaffed the service manager for my car was excellent More

Came in for a regular service and ended up waiting for 5 hours before I had to leave (with service still unfinished). There was no indication up front that a standard service would take this long. In additi hours before I had to leave (with service still unfinished). There was no indication up front that a standard service would take this long. In addition, I don’t understand how every time I go in for a regular service, there ends up being additional maintenance necessary that makes my final bill between $2k-$3k every time I go in. Just feels like I am being taken for a ride. Either that or the brand just requires more than a normal amount of service. More

Christian was very helpful with assistance in honoring a coupon. He was also very accommodating with myself and I noticed with other customers by offering water and such. Service was completed as promised. coupon. He was also very accommodating with myself and I noticed with other customers by offering water and such. Service was completed as promised. Waiting Area very neat and clean, ladies bathroom clean. More

Great customer service. ...everyone greats you and make sure your comfortable while waiting for service! ...everyone greats you and make sure your comfortable while waiting for service! More

The service department is horrible and they lie about prices and customer service is horrible prices and customer service is horrible More