Mercedes-Benz of Hanover

Charles is great. The entire staff was patient, helpful and informative. Will buy all future MDs there. The entire staff was patient, helpful and informative. Will buy all future MDs there. More

Service Department communications horrendously poor! People nice and helpful but I've had trouble communicating. Call center extra poor. No one in Hanover to fill in when the assigned service agent ta People nice and helpful but I've had trouble communicating. Call center extra poor. No one in Hanover to fill in when the assigned service agent takes day off. Service Manager not around and I requested he call me to get my feed back but that didn't happen. Will go to another place next time. This is the second recall for my car. On the first I had to explain what a recall meant. and then the call center got it wrong and when I showed up, the service people in Hanover thought it was for something else. Do yo train your employees? More

I’ve used this dealership for service for two cars over the last two years. Excellent and timely service each time. Over the last year, Ryan has coordinated everything seamlessly. Use of text messaging to the last two years. Excellent and timely service each time. Over the last year, Ryan has coordinated everything seamlessly. Use of text messaging to update status and request approvals is excellent. More

Great service and clear communication! Kristina was really good and easy to work with as well. Kristina was really good and easy to work with as well. More

Mohammed was the most attentive sales rep I’ve worked with in a long time. with in a long time. More

I had an emergency warning about TWO rear tires losing air on my AMG GLE 63 (2024). I went first to 2 service stations and then to a tire store . Due to width of tires they refused to help. I’ found the air on my AMG GLE 63 (2024). I went first to 2 service stations and then to a tire store . Due to width of tires they refused to help. I’ found the nearest dealer in Hanover Ma. I had not been a customer.What a dealership! John lead guy assigned the problem to Chris who wrote it up. They along with everyone else involved were hardworking ,polite and knowledgeable. The entire dealership was very busy yet efficient with happy employees. That fixed the tires and I was on my way to Cape Cod.. More

Not professional and they never called me back to tell me me if my car was ready.they keep my vehicle for 3 days without telling me anything. No answering my calls either me if my car was ready.they keep my vehicle for 3 days without telling me anything. No answering my calls either More

Gene was my service representative at Hanover Mercedes and I couldn’t be more pleased with his help. I’m a big fan of Hanover Mercedes and their service staff. Big Thanks again to Gene. and I couldn’t be more pleased with his help. I’m a big fan of Hanover Mercedes and their service staff. Big Thanks again to Gene. More

The people that work there are all so friendly, kind and courteous. They can’t do enough for you. courteous. They can’t do enough for you. More

Consciousness, dependable, thorough, good concierge service, responsive, appreciated constant text updates on service, very helpful service, responsive, appreciated constant text updates on service, very helpful More