Mercedes-Benz of Hanover

Great experience The manager RAZ and JC sales agent is really great and helpful Answer all our questions and expkain all the details for us I recommend this dealer The manager RAZ and JC sales agent is really great and helpful Answer all our questions and expkain all the details for us I recommend this dealer to everybody More

This Benz dealership is 5 star! About 18 months ago I decided I wanted a Mercedes. I had never driven one so I thought I should qualify that and went to a Prime dealership to test dr About 18 months ago I decided I wanted a Mercedes. I had never driven one so I thought I should qualify that and went to a Prime dealership to test drive a few. I was greeted and handed off to sales. CJ Pavao was the salesman and was very generous with his time. We test drove several models and CJ answered all my questions. I took his card and told him I would be in touch next year when ready. I emailed CJ this month to find a car he replied immediately and scheduled a time for me to come in that afternoon. When I arrived, my name was on the appointment white board and I was greeted and pointed to CJ who was ready and waiting for our appointment. As before CJ was professional, knowledgeable and listened to my needs. Based on what I told him he found the exact certified preowned on the lot with exactly the bells and whistles I wanted. Once I selected the in-stock car I wanted we sat down with Murdoch (Mac) in finance. Mac was every bit as attentive to my needs and concerns. Mac was knowledgeable, easy to work with when reviewing my financing options. From initial contact to delivery of my Benz the service and attention were first class. Without hesitation I would recommend the staff at Mercedes Benz of Hanover. Tom - Yarmouthport More

Great experience Guy was very patient and knowledgable, really appreciate his service. The car is amazing, agile and so much fun to drive! I am totally loving it!! Guy was very patient and knowledgable, really appreciate his service. The car is amazing, agile and so much fun to drive! I am totally loving it!! More

Enjoyable time searching for the right car The staff made our time at the dealership enjoyable and they were patient and extremely knowledgeable. Easy no pressure sales representative, knowled The staff made our time at the dealership enjoyable and they were patient and extremely knowledgeable. Easy no pressure sales representative, knowledgeable service and pleasant management staff. More

Molly Doyle was efficient and professional !! Super service from drive in to drive out. Professionally greeted and escorted to my service advisor, Molly Doyle. Molly was pleasant, professional, i Super service from drive in to drive out. Professionally greeted and escorted to my service advisor, Molly Doyle. Molly was pleasant, professional, informative and helpful. She truly advised me of services needed. More

Great Experience! It was Pleasant Surprise. Very professional, Very Efficient, Very Accommodating, Straight Up, No Pressure. Joe was great, beyond accommodating! His It was Pleasant Surprise. Very professional, Very Efficient, Very Accommodating, Straight Up, No Pressure. Joe was great, beyond accommodating! His approach was more of a sales consultation which others could learn from. I cant say enough good things about Joe! Mack was great and made closing painless! I would definitely recommend the two gentleman above when your ready to buy a car! Thanks Carl More

Amazing staff!!! I am so pleased with your staff and customer service. They went above and beyond and because of that I will remain a loyal Mercedes owner. My experie I am so pleased with your staff and customer service. They went above and beyond and because of that I will remain a loyal Mercedes owner. My experience at the Westwood location left me disappointed and annoyed. The staff in Hanover understood my frustrations and made the lease deal seamless. Edgar talked a long time to my husband and I and really took notice of what we wanted. He then turned it over to Brian who helped with the deal and did as much as possible over the phone to avoid me spending a 4th time at a dealership. Abigail greeted me with a warm welcome and was a doll throughout the process showing me the bells and whistles and staying late to make sure I had everything I needed. Murdock made me laugh and made me feel so at ease signing without my husband there. I can’t thank you all enough for helping me find this car. I look forward to my lease! Thanks again and enjoy the weekend! Lisa Ponte Westwood MA More

Good job! They got me in and repaired my headlight. I was on my way with a nice clean car and a new headlight within an hour and a half! They got me in and repaired my headlight. I was on my way with a nice clean car and a new headlight within an hour and a half! More

Unscheduled repair needed Had an unexpected unscheduled repair that needed attention to. Did not have an appointment, just drive to the dealership hoping to get assistance. Mol Had an unexpected unscheduled repair that needed attention to. Did not have an appointment, just drive to the dealership hoping to get assistance. Molly, the service coordinator, met me upon entering and took control of getting me repaired on the spot. Thank you Molly. More

Excellent staff. Very courteous & helpful We needed our repair done ASAP. The Hanover team made sure it happened! They did their best to keep our expenses reasonable for our 2005 E500. We needed our repair done ASAP. The Hanover team made sure it happened! They did their best to keep our expenses reasonable for our 2005 E500. More