Mercedes-Benz of Hanover

Best service Dan, my service director, was was one of the best service person that I have ever worked with. I was in a tough situation where my E350 transmission h Dan, my service director, was was one of the best service person that I have ever worked with. I was in a tough situation where my E350 transmission has only 2nd gear and reverse and it was off shore I shipped it to the HYANNIS port where it was towed Thursday evening to Hanover. Dan called me first thing friday morning and again in the afternoon with the test results and had it repaired by Monday. He had it shuttled to HYANNIS were I could secure the car. Dan spent extra time to obtain my credit from MB USA. Thank you Dan and your service team. More

Excellent service from the beginning to end! The dealer worked out all details- lease, returning the old leased car, paperwork, future services and went over the new f from the beginning to end! The dealer worked out all details- lease, returning the old leased car, paperwork, future services and went over the new features in the new car More

Helpful Staff I recently purchased a vehicle from MB of Hanover. I live in another state and Manny and Mac walked me through a long distance purchase. Everything wa I recently purchased a vehicle from MB of Hanover. I live in another state and Manny and Mac walked me through a long distance purchase. Everything was set up and ready to go when I arrived to pick up my Sprinter. I could not have been happier with the service I received. More

Recent service problems Have been a customer for a long time of MB of Hanover especially for service which had always been excellent. For my most recent service appointment Have been a customer for a long time of MB of Hanover especially for service which had always been excellent. For my most recent service appointment there where a number of problems which I thought were due to a new service representative covering for the one I normally use, Jeff, who has been good. There were however problems beyond the service representative and I am very frustrated. More

Very good customer service. Not fond of having to pay additional cost for a loaner auto . It is Not the. Customer’s fault that Prime Mercedes in Hyannis closed Not fond of having to pay additional cost for a loaner auto . It is Not the. Customer’s fault that Prime Mercedes in Hyannis closed More

Efficient service! Had my 11-year old E350 towed to Mercedes Benz of Hanover for likely broken coil springs. The problems were correctly diagnosed within 2 hours of arri Had my 11-year old E350 towed to Mercedes Benz of Hanover for likely broken coil springs. The problems were correctly diagnosed within 2 hours of arrival, needed parts were acquired by overnight delivery and All installed and ready to go by noon the second day. Excellent service all around! More

Pleasant and professional experience buying our Mercedes Buying and service experience was professional and we were treated fairly. Kurt in Sales and Mac in Finance were pleasant and helpful. I would recom Buying and service experience was professional and we were treated fairly. Kurt in Sales and Mac in Finance were pleasant and helpful. I would recommend Prime Mercedes to anyone interested in a Mercedes. More

Service department needs to get it together Upon arrival I was greeted as usual. I was taken right in to do some paperwork then was told to wait in the waiting area and would be called when the Upon arrival I was greeted as usual. I was taken right in to do some paperwork then was told to wait in the waiting area and would be called when the car was done. The ‘a service’ was done quickly ($300). They washed my car and vacuumed it. As I was driving home I kept hearing a rattling under the hood. When I got to my house I noticed the engine cover wasn’t even attached and the metal clip to hold it was sitting on the bottom of the engine compartment. I feel like they just didn’t want to deal with it . Also the engine bay was filthy with drips of oil? On the loose engine cover. Also everyone else in the dealership were rude and had a ‘unfriendly’ attitude. No, ‘hi, how are you’ from anyone . And when it came time to pay, the cashier had a ‘cold’ personality. This was hands down my worst experience with any Mercedes dealership so far. Shame on you for charging an arm and a leg for EVERYTHING and not training your employees to be friendly More

Total Comfort Everyone at the dealership was extremely competent, professional, and patient. We felt comfortable with everyone in sales and was so different than pa Everyone at the dealership was extremely competent, professional, and patient. We felt comfortable with everyone in sales and was so different than past experiences with car dealerships . We thank everyone for helping us make a good decision to pick a car we really enjoy! In particular, thank you Guy and Mac! More

Service was greater than I expected. The location is right off the highway - easy to find. Everyone is friendly and helpful. The facility is modern and clean. The waiting area is large The location is right off the highway - easy to find. Everyone is friendly and helpful. The facility is modern and clean. The waiting area is large and pleasant. The service staff listened to what I said. I shall return! More