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Mercedes-Benz of Hanover

Hanover, MA

4.4
622 Reviews

1877 Washington St.

Hanover, MA

02339

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Showing 622 reviews

July 11, 2018

The best service ever A few weeks ago, I hit a massive but well hidden pothole driving on the highway. This caused a bubble to form on the outside front right Pirelli Pzero More

by Ed 3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Molly Doyle, Service Advisor
July 10, 2018

Great service Molly was great in all aspects of my service experience. I will request her for my service every time i go to this dealer n the future More

by Tom J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Molly
July 09, 2018

Maintenance I brought my ML 350 in for an early 50000 mile checkup (@44k) because I was leaving on a lengthy road trip. The service advisor explained everything t More

by Robied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal
July 07, 2018

Replace Takata airbag/replace stolen antenna The Takata recall was badly done - but that was not MB Hanover's doing. Couldn't be more pleased with this airbag replacement experience at Hanover. F More

by CapeCodder
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vincent Perry, also the woman on the customer call in number
July 07, 2018

Quick & easy I was getting my service done in Boston & they were very unprofessional & unresponsive. I decided to come to Hanover closer to my house & the staff & More

by Ercilia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Talisa, there was a girl there when I first dropped off the car with glasses, she was professional & very good at what she she does.
July 07, 2018

Service Great, friendly and professional service each and every time. Wouldn't go anywhere else for service The loaner car they provide is so convenient for More

by merc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny
July 06, 2018

Poor communication; Communication was non exsitant and all ansewers we no!! I considered buying a new car with you (a new 550) but after the xxxxty service forget it.. More

by Mronicservice
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Two many idiots who don’t know anything about service. The ansewer should always be yes
July 05, 2018

Easy to buy awful customer service Getting refund check started in Feb finally settled July No return phone calls customer service awful Will never buy here again I bought two cars More

by LorrainM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mr MacRae and Mr Tang
June 30, 2018

Great experience buying a new GLS I came in this past Thursday looking for a new GLS. I had the pleasure of meeting Ryan the sales person and he was exceptional in helping me find wha More

by Paul santoro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kane
June 30, 2018

How bout some follow up Everyone was helpful during purchase. Not so much while trying g to arrange lease buy out or trying to return car. Numerous emails and phone calls not More

by Not rich enough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales and lease returns
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