Mercedes-Benz of Hanover

Great customer service. Great experience with the service department! My car came back feeling like new, after a detail. My service coordinator Molly, went out of her way to Great experience with the service department! My car came back feeling like new, after a detail. My service coordinator Molly, went out of her way to find me a loaner last minute, which was very much appreciated! They consistently go above and beyond here. Love bringing my car in! More

recall appointment Hanover picked up & dropped off my car from cape cod for recall. Moly was excellent! Car returned on time! I asked for someone to adjust my mirrors to Hanover picked up & dropped off my car from cape cod for recall. Moly was excellent! Car returned on time! I asked for someone to adjust my mirrors to reverse automatically when backing up. They worked when I bought the car then stopped working. Drivers didn't know how to do it... otherwise just miss the Hyannis dealership. Thank you for good service. Fabulous wash job on car!!!!!! More

Excellent customer service I went in to the dealership to get a tire replaced. I had the extended warranty on the tires and they replaced it for free even though the approval fr I went in to the dealership to get a tire replaced. I had the extended warranty on the tires and they replaced it for free even though the approval from the warranty company was still pending. This showed trust in the customer and respect for my time. Gladly will come back for more service from them! More

A lifeline I lost my brakes on my Audi I’m Friday afternoon Cape Cod traffic on Route 3. I barely got off the highway without hitting anything and saw the Prime I lost my brakes on my Audi I’m Friday afternoon Cape Cod traffic on Route 3. I barely got off the highway without hitting anything and saw the Prime Mercedes dealer dead ahead and headed straight in. The service advisor, Molly, could not have been more kind and professional. She arranged a rental car for me and I was on my way to the Cape with my Audi in good hands. They ordered parts and repaired my car and I returned to pick it up Tuesday. More

Tire replacement Nail found in tire; brand new purchase with protection options; tire replaced with no charge, car washed and vacuumed! Tire protection was a life save Nail found in tire; brand new purchase with protection options; tire replaced with no charge, car washed and vacuumed! Tire protection was a life saver! More

They valued my time The team respected my time and facilitate a quick purchase for a relatively complicated transaction via email and text. I greatly appreciated the conv The team respected my time and facilitate a quick purchase for a relatively complicated transaction via email and text. I greatly appreciated the convenience and no heavy sales pitch. More

Great experience I was very impressed with the dealership in general and all that it had to offer its customers. My salesperson Kirk was wonderful and went above and b I was very impressed with the dealership in general and all that it had to offer its customers. My salesperson Kirk was wonderful and went above and beyond to help me every step of the way. I did not feel pressured at all and I drove away knowing that I got a great deal. Five star service for sure! More

My car came in for service Jeff was great, I had multiple things going on with my car an explained each problem carefully an explained what my options were. Molly got me all se Jeff was great, I had multiple things going on with my car an explained each problem carefully an explained what my options were. Molly got me all set up with a loaner car an got all my paperwork ready for jeff to take over More

Brake pad replacement Very good. Was able to bring in the car on short notice and it was done on time and under estimate. I was also able to work in the customer lounge whi Very good. Was able to bring in the car on short notice and it was done on time and under estimate. I was also able to work in the customer lounge while waiting for repairs to complete. More

Total cluster despite MANY calls and conversations. Many calls and requests for corrections since the vehicle was given to me 2 years ago by a relative with no success. Unacceptable and frustrating!!! Many calls and requests for corrections since the vehicle was given to me 2 years ago by a relative with no success. Unacceptable and frustrating!!! More