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Mercedes-Benz of Hanover
Hanover, MA
622 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 622 reviews
September 10, 2018
I have never felt so shamed and low for a service in my life Let me start off by saying, I wish I could give 0 stars. This by far was the worst service I have ever received. My car was recalled for a tail light Let me start off by saying, I wish I could give 0 stars. This by far was the worst service I have ever received. My car was recalled for a tail light harness malfunction. I called, got an appt and immediately upon arrival was treated as if I had no business being there and very rushed. To make it even worse they could not fix the problem and made it worse by causing issues on both sides of my car. Vincent, the service Advisor, was beyond rude and confrontational with me going as far to say this is now my problem now and had to make a new appointment to get it fix. To make things worse the GM, Kal Nasser, was even worse. He yelled at me behind closed doors and went as far as to call me a lier for being upset over my service. Kal Naserr is a Bully and a Tyrant. I am not quite sure how he’s allowed to be GM. I have never felt so shamed and low leaving a place. The only one that offered any assistance was Daniel Bolton the service manager, he was great, but to be honest, at this point I cannot bring myself to go back to the dealership after I was treated so horribly and they could not fix a standard recall issue. It’s been 3 days, no call or email from anyone there regarding my experience and I am glad because I do not want to be reminded of my traumatic experience. I urge you to stay away from this dealership. More
by jp7147
Employees Worked With
GM, Kal Nasser and Service Advisor Vincent Perri
August 25, 2018
I was very happy 😃 Great environment and good customer service the staff were very nice and professional my car was done on time and the service advisor was very patient Great environment and good customer service the staff were very nice and professional my car was done on time and the service advisor was very patient to talk to me More
by Cliff
Employees Worked With
Vincent Perri
August 18, 2018
Replace fan motor on my MBGlk350 Although I’m from Atlanta the service folks at Hanover Merc Benz could not have been nicer Replaced the fan motor that started not working during our Although I’m from Atlanta the service folks at Hanover Merc Benz could not have been nicer Replaced the fan motor that started not working during our drive from Atlanta to Cape Cod They also made sure that my certified mb warranty cover this part replacement Arno cost to me More
by Bob from ATL
Employees Worked With
Alvin in service area
August 14, 2018
The service appears to have cured the problem The personnel that’ I was in contact with kept me informed and explained what was done to correct the issue I would recommend them to any person that The personnel that’ I was in contact with kept me informed and explained what was done to correct the issue I would recommend them to any person that needs to have their Mercedes serviced More
by Bob1934
Employees Worked With
Service writers and receptionist
August 06, 2018
First service I live in Falmouth and this was my first exoerience with MB of Hanover. I needed to have a license plate mounted in the front of my E350 convertible a I live in Falmouth and this was my first exoerience with MB of Hanover. I needed to have a license plate mounted in the front of my E350 convertible and have a recall issue looked at. Service Advisor Neil Mendes and your Service Dept were first class and professional all the way in addressing both issues. I also appreciated the complimentary service check that was performed. I intend to have all future service requirements conducted at MB of Hanover. Michael J. O’Brien Falmouth, MA More
by Mjob MB
Employees Worked With
Neil Mendes
August 02, 2018
Excellent! I’m so happy with my experience at this Mercedes dealership, the service was perfect! Everyone was so nice and Manny was an excellent salesperson! I l I’m so happy with my experience at this Mercedes dealership, the service was perfect! Everyone was so nice and Manny was an excellent salesperson! I love my new car! More
by Brooket
Employees Worked With
Manny Z
July 30, 2018
Above and beyond flwith customer service The absolute best in customer service. Molly is my service advisor and every time I come in, she is quick, knowledgeable, patient and professional. Th The absolute best in customer service. Molly is my service advisor and every time I come in, she is quick, knowledgeable, patient and professional. They are friendly and make you feel welcome. Every issue I’ve had has been resolved to my satisfaction, and they even made an effort to have a loaner ready for me (even though I forgot to reserve one). My car came back looking brand new and I honestly look forward to coming in to the service department. Thank you Molly and MB hanover! More
by Dkeefe
Employees Worked With
Molly Doyle
July 25, 2018
Excellent Because I like this service, friendly, clean the car, easy to communicate with employees, courtesy, explanation. Washing the car, inconvenient, locati Because I like this service, friendly, clean the car, easy to communicate with employees, courtesy, explanation. Washing the car, inconvenient, location no far my work. Drop and pick up More
by Loulou
Employees Worked With
Vincent
July 25, 2018
Friendly, professional, knowledgeable My daughter and I bought a car the same day at Mercedes Benz of Hanover and we were extremely happy with our car salesman, Ilir Velagoshti. Not only My daughter and I bought a car the same day at Mercedes Benz of Hanover and we were extremely happy with our car salesman, Ilir Velagoshti. Not only was he a no pressure salesman but was very knowledgeable with the vehicles and answered every question in a timely manner. We were also very happy with Mac in the finance dept who made our lives stress free with the whole process and was also very knowledgeable and gave us the best rates which made our payments affordable. Overall we are very satisfied with your dealership and staff and will recommend anyone looking for a car to look there. Thank you so much, Deb Brenes and Kristin Richardson. More
by Dbrenes123
Employees Worked With
Ilir Velagoshti and Mac in finance
July 25, 2018
Love the Service and Detail Teams! First class service team. Dedicated and conscientious. Detail team? What is your secret for getting rims so sparkling clean? Do share your recip First class service team. Dedicated and conscientious. Detail team? What is your secret for getting rims so sparkling clean? Do share your recipe. Thanks again for a great experience. More
by Lil’ Fly
Employees Worked With
Jeff K. Wish I knew who detailed my car. ??
