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Mercedes-Benz of Hanover

Hanover, MA

4.3
621 Reviews

1877 Washington St.

Hanover, MA

02339

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Showing 621 reviews

October 18, 2024

I needed to get a license plate holder installed on the front of my new purchased-out-of-state car, and Ryan was courteous and helpful, even though I did not buy the car from Mercedes Hanover. More

by acapecod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Coyle
Oct 20, 2024 -

Mercedes-Benz of Hanover responded

Hello, we're happy you found Ryan to be so supportive during your experience here at Mercedes-Benz of Hanover. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 16, 2024

Three hours for an oil change and inspection was absurd. I definitely will not be back. More

by CS 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Oct 23, 2024 -

Mercedes-Benz of Hanover responded

CS 123, We apologize and acknowledge that recent statewide communications issues with the inspection network have caused severe delays in the inspection process over the past 10 days. This was completely beyond our control, and I’d love the opportunity to make up for your lost time. I don’t have your information in your review, but I’m happy to speak to you and help if you reach out to me. Thank you, Frank Mazziotti General Manager fmazziotti@group1auto.com

October 16, 2024

I was in a desire situation. I’m driving back home to Florida this Friday. My car had a potential issues which may have resulted in a break down anywhere along my 1500 mile trip More

by jmacchi0414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Oct 19, 2024 -

Mercedes-Benz of Hanover responded

Hi, thank you for taking the time to leave a review for us at Mercedes-Benz of Hanover. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 15, 2024

Service was great. Ryan really took great care of me a made sure I had a loaner car. Very nice. More

by kathleen.duffy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Coyle
Oct 18, 2024 -

Mercedes-Benz of Hanover responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Hanover! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 14, 2024

Great experience, knowledgable and did not oversell me. Would return for another car in the future! More

by Tara6213
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben 5 stars , Matthew Orchard, Sam Li
Oct 17, 2024 -

Mercedes-Benz of Hanover responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 12, 2024

Pleasant…responsive. .communicate well…fairly priced…professional .My experience with Ryan was why I will go back again. More

by Mort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan,Ka-ty
Oct 15, 2024 -

Mercedes-Benz of Hanover responded

Hi, we're happy you found our staff Carlos to be so supportive during your experience here at Mercedes-Benz of Hanover. Feel free to reach out to us if you need anything. Have a wonderful day.

October 11, 2024

Enio is the BEST! His continued caring and kindness to all his clients is absolutely amazing. He is the reason I keep coming back for my service needs. He is a super s More

by Bob Germaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrio
Oct 13, 2024 -

Mercedes-Benz of Hanover responded

Bob, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hanover. We are always more than happy to assist you if anything else comes up. Take care!

October 11, 2024

Responsive, personable, efficient, and selection of card is great ! Chris Murphy in sales & Ryan Coyle in service are top notch! Seamless experience More

by Todd Sandler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Murphy
Oct 13, 2024 -

Mercedes-Benz of Hanover responded

Hi Todd, thank you for your kind review; we are happy to pass along your comments to Chris and Ryan here at Mercedes-Benz of Hanover! We are always more than happy to assist you if anything else comes up. Take care!

October 10, 2024

Phelan was awesome from start to finish. Helped with exactly what we were looking for and didnt push anything else on us. Great customer service, will be back for future MB purchases. More

by t_maher13
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Phelan Dussault
Oct 13, 2024 -

Mercedes-Benz of Hanover responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hanover. Thank you, and have a fantastic day!

October 10, 2024

Pleasant staff to schedule service appointment, good service and done in a timely fashion. Good and convenient communications with service advisor More

by BPMALO
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Oct 13, 2024 -

Mercedes-Benz of Hanover responded

Hi, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

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