Mercedes-Benz of Hanover

GREAT CUSTOMER SERVICE FAST, REASONABLE, EFFICIENT, AND DIDN'T TRY TO SCREW ME OVER. I WILL BE BACK. COULDN'T HAVE GONE ANY SMOOTHER. I REALLY APPRECIATE THAT GUY MADE FAST, REASONABLE, EFFICIENT, AND DIDN'T TRY TO SCREW ME OVER. I WILL BE BACK. COULDN'T HAVE GONE ANY SMOOTHER. I REALLY APPRECIATE THAT GUY MADE THE TRIP TO OUR SITE TO GET THE PAPERWORK DONE. More

Service on AMG After a difficult purchase at Prime in Manchester, Hanover was very helpful and efficient, especially dealing with Jeff for service.He kept me in the After a difficult purchase at Prime in Manchester, Hanover was very helpful and efficient, especially dealing with Jeff for service.He kept me in the loop as there was confusion on my warranty due to poor customer service in Manchester. More

Schedule B Manintenace & replace head lamp The minute I pulled into the service area I was greeted and handled professionally by Vincent Perri. A true asset to the dealership as he took care of The minute I pulled into the service area I was greeted and handled professionally by Vincent Perri. A true asset to the dealership as he took care of my Wife’s vehicle. He even left his desk when I came in to pick up the vehicle to make sure I was satisfied and being taken care of to get the SUV. Personally walked me over to the cashier so I could be on my way. More

Excellent all around I have owned worked with 4 different Mercedes dealerships and Hanover was one of the best. CJ was knowledgeable and friendly, helpful without being pu I have owned worked with 4 different Mercedes dealerships and Hanover was one of the best. CJ was knowledgeable and friendly, helpful without being pushy, and accessible in follow up. The out of state delivery was incredibly efficient and well organized. More

A good visit Jeff in service was very helpful work well done car looks good after protection plan. Good response to questions. Service waiting room clean and comfo Jeff in service was very helpful work well done car looks good after protection plan. Good response to questions. Service waiting room clean and comfortable. More

John the service Rep is the best!! Once again John in the service department was absolutely the best. Top notch service every time. Prompt follow up and completion. Couldn’t ask for bet Once again John in the service department was absolutely the best. Top notch service every time. Prompt follow up and completion. Couldn’t ask for better customer service. Thanks again John!! More

Holiday hurry! Making a change to my initial review based on the immediate responsiveness from MBZ Hanover General Manager Kal. He was considerate and cleared the ai Making a change to my initial review based on the immediate responsiveness from MBZ Hanover General Manager Kal. He was considerate and cleared the air. Did end up leasing from them as I had to make a decision and didn't have the time to check out other places. Sales person Val and the finance people were extremely courteous and supportive. More

Service Appointment Went to the dealership without an appointment to get a head light replaced. They squeezed me in and changed it all quickly. It was a great experience. Went to the dealership without an appointment to get a head light replaced. They squeezed me in and changed it all quickly. It was a great experience. My only complaint was the high beam plug was not plugged back in and left lose. I guess mistakes happen More

Service department Jeff in the service department was such a professional I will be going back just because of him he followed up with everything he said he was going Jeff in the service department was such a professional I will be going back just because of him he followed up with everything he said he was going to do great job ! More

Perfect Extremely professional and pleasant to work with. They showed us all of our options and didn’t try to oversell us on the choice. Truly tried to meet Extremely professional and pleasant to work with. They showed us all of our options and didn’t try to oversell us on the choice. Truly tried to meet our actual needs. More