Mercedes-Benz of Hanover

The dealer recommended major work and when I told them I had purchased an extended warranty from the former dealership I never heard back from them and I called and texted multiple times. My next move is to had purchased an extended warranty from the former dealership I never heard back from them and I called and texted multiple times. My next move is to go back and show them the warranty. At this point I wouldn’t recommend them to anyone. More

Steven Rebolo was the service advisor and he is the reason for my response! He was professional, informative, and helpful! reason for my response! He was professional, informative, and helpful! More

Great experience after initially thinking I would be purchasing another Audi. After driving the Mercedes it was love at first ride! My sales person Chris Norton was knowledgeable and able to answer a purchasing another Audi. After driving the Mercedes it was love at first ride! My sales person Chris Norton was knowledgeable and able to answer all my concerns. I would highly recommend the dealership. More

Ryan in the service department is top notch, excellent communication and follow through with explanation. communication and follow through with explanation. More

The service i got from Phelan was impeccable did everything possible to make my experience painless everything possible to make my experience painless More

Dealing Matt and Chris was wonderful . I would work with Chris again. My wife and I had the best experience with Chris, and will recommend him to everyone I would work with Chris again. My wife and I had the best experience with Chris, and will recommend him to everyone More

Here's a Facebook review for the Mercedes dealership: *Facebook Review Options* *Option 1: Brief and Positive* "5/5 stars! [Dealership Name] exceeded my expectations with exceptional s dealership: *Facebook Review Options* *Option 1: Brief and Positive* "5/5 stars! [Dealership Name] exceeded my expectations with exceptional service, friendly staff and expert knowledge. Highly recommend!" "I recently visited and was impressed by the outstanding customer care, professionalism and expert knowledge. The staff made my experience seamless and hassle-free. 5/5 stars!" More

Very laid back atmosphere, no high pressure sales tactics from the salesman, Rob L that helped put me in my awesome Jeep. He was genuine and great to deal with! Made the whole process smooth and easier than from the salesman, Rob L that helped put me in my awesome Jeep. He was genuine and great to deal with! Made the whole process smooth and easier than I thought it ever could be. More

Great experience. Anthony D. in service was very helpful and accommodating. Highly recommend visiting Hanover. Anthony D. in service was very helpful and accommodating. Highly recommend visiting Hanover. More

Brought my car in to replace 4 break pads. While making my appointment I ask for a quote on the cost of the job and was quoted 450. After my car was picked up and speaking to the service rep. While making my appointment I ask for a quote on the cost of the job and was quoted 450. After my car was picked up and speaking to the service rep. Multiple times that week he told me the cost of the job was going to be 500 for the back breaks. And 800 for the front breaks. I told the rep that I was quoted 450 for the entire job. Which he responded he didn’t know how who would of quoted the job for that. I told him I was only able to do the back breaks if that what the total was going to be, the day before the car was getting returned to me the service rep further explained the scope of work that was performed. After speaking with the rep he mentioned that they had replaced the rotors. I asked why they would replace the rotors when there was never anything wrong with the originally rotors. He’s explanation was that’s what the do. So frustrating when you take your car in for one job to then just be up charged for devices or parts that didn’t need to be completed. Also they never replaced the cover that went over my breaks so now all you see is the break pads through the rims. Just looks cheap and xxxxty now. Extremely disappointed to say the least.now I have to pay someone else to finish the front break pads More