Mercedes-Benz of Hanover

Excellent service very attentive and proactive, helped with any questions or concerns, great deal offered also. with any questions or concerns, great deal offered also. More

Very good service and helpful staff. They made my car buying experience better than usual. They made my car buying experience better than usual. More

Amazing experience! ! Showed up at 5:30 for a test drive. Car was SPOTLESS inside and out and waiting up front for me. Salesperson was personable and knowledgeable, got a ! Showed up at 5:30 for a test drive. Car was SPOTLESS inside and out and waiting up front for me. Salesperson was personable and knowledgeable, got a good deal on my new vehicle and a fair trade-in on my car. Kyle and Robert stayed until 8:00 (who does that anymore!?!?!?) to finalize the paperwork, and I drove home in my Mercedes!!! Could not be happier!!! More

This dealership was unresponsive and poor service. We dropped off our Maybach for service on Friday and we hadn’t heard from them until we reached out. We were told they were busy and will call back b We dropped off our Maybach for service on Friday and we hadn’t heard from them until we reached out. We were told they were busy and will call back but didn’t hear back from them. No one called back. We then called again and still no word from service. We finally got someone to answer what is going on with our Car and was told we needed to replace a few things. We told them go ahead and do it. We waited a few more days to get a call for pick up of the car but did not get any call. We finally called and they said the car was ready for pick up. We went to pick up the car. When we got there the service team didn’t have everything that was suppose to have been repaired done. They don’t communicate anything and was told some of the parts that were needed are back ordered and they don’t know when they would get them in. I will never go back to this dealership again!! More

Awful! So inefficient, loaner car not available as ordered from two weeks prior, no one returns calls, took 45 minutes to finally speak with a live person, So inefficient, loaner car not available as ordered from two weeks prior, no one returns calls, took 45 minutes to finally speak with a live person, then waiting 45 minutes for a loaner car to be delivered to my location, It never came! When coming to pick up car after paying $2200 and complained to manager about a horrible experience, all he said was. “ I’m sorry” More

Service department at Mercedes-Benz of Hanover is outstanding. Kudos to both Ennio and the GM for keeping this cranky old man very very happy outstanding. Kudos to both Ennio and the GM for keeping this cranky old man very very happy More

Needs to improve on communication and customer service…pick up my car today on my way home error message that wasn’t there before came on service…pick up my car today on my way home error message that wasn’t there before came on More

Nice place . To clean place , all People there work is nice with me , easy for help customers made a finance decision fast for buy a new car To clean place , all People there work is nice with me , easy for help customers made a finance decision fast for buy a new car More

Justin and sales manager were fantastic. Process was very easy. Rest of staff was kind and attentive. Process was very easy. Rest of staff was kind and attentive. More

The buying process was great. Sales and finance guys were excellent to deal with. Car had a radiator leak 1 week after I got it, and the experience went straight downhill. Thei Sales and finance guys were excellent to deal with. Car had a radiator leak 1 week after I got it, and the experience went straight downhill. Their warranty was supposed to cover it. They dragged the repair out and wouldn’t cover the rental. It ended up being put thru the extended warranty that I purchased separately. I called the service and sales managers and received no call backs. I finally called the dealership management , and he couldn’t have seen less interested. I’m only glad that I do not have to deal with them for service going forward. With that kind of service, I would suggest anyone buy elsewhere. More