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Mercedes-Benz of Hanover

Hanover, MA

4.3
620 Reviews

1877 Washington St.

Hanover, MA

02339

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Showing 620 reviews

December 06, 2024

The service department is horrible and they lie about prices and customer service is horrible More

by devondiggs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mr.cooper was amazing
Dec 12, 2024 -

Mercedes-Benz of Hanover responded

Devondiggs, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please contact me at fmazziotti@group1auto.com, I would like to discuss how we can regain your trust. Sincerely. Frank Mazziotti General Manager

December 02, 2024

Very happy with welcome greeting, Anthony was very helpful and explained in detail. Service was great More

by kbodinaku@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Dec 20, 2024 -

Mercedes-Benz of Hanover responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

December 01, 2024

Service was efficient and professional. All good. I am comfortable bringing my car their for seebcie More

by Stevestelljes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bolton
Dec 03, 2024 -

Mercedes-Benz of Hanover responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 30, 2024

Very courteous and professional from checkin to cash out. The even gave the car a wash and vacuum. Black Friday special for select customers was much appreciated. More

by Coulterj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know his name???
Dec 02, 2024 -

Mercedes-Benz of Hanover responded

Hello we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 30, 2024

Friendly, professionally, knowledgeable, courtesy, unbeatable pricing, conveniently, location, car loaner available and excellent service. Will coming back for other services More

by Vinnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina
Dec 03, 2024 -

Mercedes-Benz of Hanover responded

Hi Vinnie, we are pleased to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 29, 2024

Mercedes Benz of Hanover is a top quality destination for high-end automobiles. It's Service Department is professional and reliable. More

by bmriccio
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEVEN REBOLO
Dec 01, 2024 -

Mercedes-Benz of Hanover responded

Hi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.

November 26, 2024

Have been a customer at Hanover Mercedes for a number of years and would happily recommend it to anyone. Service is consistently excellent, the team are friendly, knowledgeable, and accommodating, and the n More

by Guy T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Cole
Nov 28, 2024 -

Mercedes-Benz of Hanover responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 26, 2024

Christian my service advisor made my visit quick and easy. Service was done on time More

by kmichaud18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Nov 28, 2024 -

Mercedes-Benz of Hanover responded

Hi, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!

November 23, 2024

Very good place to have car attended to. Quick service and reliability of the staff. I love dealing with Kristina! She is a gem. More

by Jloew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina
Nov 25, 2024 -

Mercedes-Benz of Hanover responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Hanover! Please don't hesitate to reach out if there's anything additional we can do for you.

November 22, 2024

The Service Team and Managers have been very accommodating, in the 5+ years we have been taking our vehicles to Mercedes - Benz of Hanover. The Team is thorough with great follow-up. More

by GPP
Recommend Dealer
Yes
Employees Worked With
Adiel Maciel
Nov 25, 2024 -

Mercedes-Benz of Hanover responded

Hi, thanks for your praise and kind comments about our team. We hope you have a great day!

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