Mercedes-Benz of Hanover

Our contact was with Chris, he was very knowledgeable, he listened very carefully, he answered all of our questions and he did not use any pressure at all, we are very happy with our new suv. listened very carefully, he answered all of our questions and he did not use any pressure at all, we are very happy with our new suv. More

One of the worst managed dealership I have ever dealt with. Service is understaffed and the lack of communication is appalling. They never have loaners and had to rent a car for 8 days out of my pocket. with. Service is understaffed and the lack of communication is appalling. They never have loaners and had to rent a car for 8 days out of my pocket. Now I understand why others have told me they will not buy a car from Mercedes of Hanover. I will not be buying another car from them either. Too bad😞 More

Kaitlyn Forry. is great ! She is excellent, knowledgeable, was thorough and thoughtful. Life is good when you have people you can trust to do good work and treat yo is great ! She is excellent, knowledgeable, was thorough and thoughtful. Life is good when you have people you can trust to do good work and treat you well. Honest & dependable. More

Our experience with this dealership has restored our confidence in, that people do really care about their customers. Rob Lee will be a part of our new person to always contact and refer for future oppo confidence in, that people do really care about their customers. Rob Lee will be a part of our new person to always contact and refer for future opportunities. Thanks Scott More

Great customer service and easy to deal with. Accomodating and listened to my needs and what I was looking for. Accomodating and listened to my needs and what I was looking for. More

Very busy day in service but they took good care of me and the service advisor Eno is always excellent. and the service advisor Eno is always excellent. More

Visited for scheduled maintenance of my vehicle. Dealership is visually appealing, and the advisors and support are professional. Complimentary amenities are available for customers. Communication b Dealership is visually appealing, and the advisors and support are professional. Complimentary amenities are available for customers. Communication between service advisor and customer is excellent. More

I was very satisfied with the dealership and the finance department when I bought the car Last December. This past week was the first time that I used the service department and I was very unhappy!!! My department when I bought the car Last December. This past week was the first time that I used the service department and I was very unhappy!!! My car went in for a recall and an oil and filter change. Alfred did call to ask to do the B service and my husband okayed the work. I called to make sure all the work was being done and when did they think it would be ready! I got a text and a call that the car was ready at 5:00. When I asked about the recall work I was told it was not done!!! They said that there was too much gas in the tank!!! Why didn’t service tell me I was to only have 20 percent of my tank filled to fo the work! I was very upset! Alfred said well you will just have to bring it back! Well I live on the cape and I have them pick it up. For this appointment I had to wait 4 weeks! Alfred really thought it was no big deal. I then tried to get in touch with the Manager Ryan. I called twice the next day and he never returned my call! Service said that he was too busy!!! Too busy to talk to a customer!!! I do have another appointment on December 20 but tte woman in service was not sure the part would be in. I said what about the part you we’re supposed to put on today! No response. Our original sales person left the day after we bought the car the salesman I listed was Chris and he was very nice even though he probably made no commission! More

Your service department customer service sucks. Return phone calls don’t happen. You had our vehicle fir 3 weeks. “ forgot” to work on it or some lame excuse took days to get any kind of response Return phone calls don’t happen. You had our vehicle fir 3 weeks. “ forgot” to work on it or some lame excuse took days to get any kind of response More

Most terrible dealership I have ever dealt with. The staff is unprofessional and have no communication whatsoever. When spending that much money on a car you should be treated like a person and not The staff is unprofessional and have no communication whatsoever. When spending that much money on a car you should be treated like a person and not a dog. I will never recommend them to anyone More