Mercedes-Benz of Hanover

Very difficult to call dealership with simple questions Charged for an inspection we can’t do . waited way too long to pick up car. told we have to drive car 50 miles before we get an inspection by two pe Charged for an inspection we can’t do . waited way too long to pick up car. told we have to drive car 50 miles before we get an inspection by two people and one person said 100 to 200 miles. People there acknowledge they are too busy. Hire more people oh it’s so hard to hire !!! pay more then !! Not the Mercedes experience I have been used to experiencing. Ugh More

This dealership is helpful and respectful. As a customer I did need to follow through on things but always got the service that a client should. As a customer I did need to follow through on things but always got the service that a client should. More

Joshua, was very helpful the repair recommendation’s and I plan to call him in a few months for some recommended services I plan to call him in a few months for some recommended services More

the dealership is okay, but the service department is so bad (and frankly sleazy) that you are better off buying a Mercedes almost anywhere else - or at least making sure it gets serviced elsewhere. bad (and frankly sleazy) that you are better off buying a Mercedes almost anywhere else - or at least making sure it gets serviced elsewhere. More

extremely friendly, knowledgable, responsive, flexible and fun to seal with. I will buy next car at Hanover Mercedes for sure. and fun to seal with. I will buy next car at Hanover Mercedes for sure. More

Eno was great the wait time as expected, was helpful in offering to do my sticker. The waiting area was nice and no one tried to sell me anything extra. And the vacuum my rugs. Great experience. offering to do my sticker. The waiting area was nice and no one tried to sell me anything extra. And the vacuum my rugs. Great experience. More

My advisor, Enio Rebolo, is fabulous and made the service I needed seamless, as I was under a time constraint! I needed seamless, as I was under a time constraint! More

It was a great experience and everything was well explained and service was superb. Very happy. explained and service was superb. Very happy. More

Our contact was with Chris, he was very knowledgeable, he listened very carefully, he answered all of our questions and he did not use any pressure at all, we are very happy with our new suv. listened very carefully, he answered all of our questions and he did not use any pressure at all, we are very happy with our new suv. More

One of the worst managed dealership I have ever dealt with. Service is understaffed and the lack of communication is appalling. They never have loaners and had to rent a car for 8 days out of my pocket. with. Service is understaffed and the lack of communication is appalling. They never have loaners and had to rent a car for 8 days out of my pocket. Now I understand why others have told me they will not buy a car from Mercedes of Hanover. I will not be buying another car from them either. Too bad😞 More