Mercedes-Benz of Hanover

This dealership was unresponsive and poor service. We dropped off our Maybach for service on Friday and we hadn’t heard from them until we reached out. We were told they were busy and will call back b We dropped off our Maybach for service on Friday and we hadn’t heard from them until we reached out. We were told they were busy and will call back but didn’t hear back from them. No one called back. We then called again and still no word from service. We finally got someone to answer what is going on with our Car and was told we needed to replace a few things. We told them go ahead and do it. We waited a few more days to get a call for pick up of the car but did not get any call. We finally called and they said the car was ready for pick up. We went to pick up the car. When we got there the service team didn’t have everything that was suppose to have been repaired done. They don’t communicate anything and was told some of the parts that were needed are back ordered and they don’t know when they would get them in. I will never go back to this dealership again!! More

Awful! So inefficient, loaner car not available as ordered from two weeks prior, no one returns calls, took 45 minutes to finally speak with a live person, So inefficient, loaner car not available as ordered from two weeks prior, no one returns calls, took 45 minutes to finally speak with a live person, then waiting 45 minutes for a loaner car to be delivered to my location, It never came! When coming to pick up car after paying $2200 and complained to manager about a horrible experience, all he said was. “ I’m sorry” More

Service department at Mercedes-Benz of Hanover is outstanding. Kudos to both Ennio and the GM for keeping this cranky old man very very happy outstanding. Kudos to both Ennio and the GM for keeping this cranky old man very very happy More

Needs to improve on communication and customer service…pick up my car today on my way home error message that wasn’t there before came on service…pick up my car today on my way home error message that wasn’t there before came on More

Easy to use. Easy to set up appointments. Fast careful work friendly staff good snacks. Easy access central location. Easy to set up appointments. Fast careful work friendly staff good snacks. Easy access central location. More

Justin and sales manager were fantastic. Process was very easy. Rest of staff was kind and attentive. Process was very easy. Rest of staff was kind and attentive. More

The buying process was great. Sales and finance guys were excellent to deal with. Car had a radiator leak 1 week after I got it, and the experience went straight downhill. Thei Sales and finance guys were excellent to deal with. Car had a radiator leak 1 week after I got it, and the experience went straight downhill. Their warranty was supposed to cover it. They dragged the repair out and wouldn’t cover the rental. It ended up being put thru the extended warranty that I purchased separately. I called the service and sales managers and received no call backs. I finally called the dealership management , and he couldn’t have seen less interested. I’m only glad that I do not have to deal with them for service going forward. With that kind of service, I would suggest anyone buy elsewhere. More

Nice place . To clean place , all People there work is nice with me , easy for help customers made a finance decision fast for buy a new car To clean place , all People there work is nice with me , easy for help customers made a finance decision fast for buy a new car More

Disappointed. Was there for an oil change and waited for for 3 hours ., even though quoted 1.5 hrs. When getting into my car noticed after wash my car had a scratc Was there for an oil change and waited for for 3 hours ., even though quoted 1.5 hrs. When getting into my car noticed after wash my car had a scratch and my drivers side carpet was all wet with soap still on it which made it very slippery when driving, serious hazard . More

Very difficult to call dealership with simple questions Charged for an inspection we can’t do . waited way too long to pick up car. told we have to drive car 50 miles before we get an inspection by two pe Charged for an inspection we can’t do . waited way too long to pick up car. told we have to drive car 50 miles before we get an inspection by two people and one person said 100 to 200 miles. People there acknowledge they are too busy. Hire more people oh it’s so hard to hire !!! pay more then !! Not the Mercedes experience I have been used to experiencing. Ugh More