Mercedes-Benz of Hanover

Had a scheduled appointment in December. Dropped the car off per their instructions and after calling in some cases multiple times per day and being told someone would call me back it too Dropped the car off per their instructions and after calling in some cases multiple times per day and being told someone would call me back it took over six weeks for someone to finally call back. Worst service I have ever experienced. More

Very helpful and pleasant and knowledgeable service agent. Comfortable waiting area despite renovations. Love the clean/washed car. agent. Comfortable waiting area despite renovations. Love the clean/washed car. More

Extremely efficient, clean, neat. Staff is attentive and knowledgeable. Service advisor has gone out of his way to move things along and got my car ready before promised. Always kee Staff is attentive and knowledgeable. Service advisor has gone out of his way to move things along and got my car ready before promised. Always keep my car clean, but it is always even cleaner when it is delivered. Won’t take my car anywhere else for service. They know what they are doing and I trust them. More

I always have a good experience at the Hanover location thru are all great people and really try to accommodate me. thru are all great people and really try to accommodate me. More

Diagnosed problem promptly Appropriate repair, provided loaner as needed Good service recovery when needed, experienced personnel loaner as needed Good service recovery when needed, experienced personnel More

The check process really lacks customer service. The min a customer arrives they should at least be acknowledged. Then attends to in a timely manner. If this was my first time and I experienced The min a customer arrives they should at least be acknowledged. Then attends to in a timely manner. If this was my first time and I experienced this but after 3 visits not one time have I been served in a timely manner. If fact all three times I have stood there and not helped to the pony where actually have to ask the process. More

I️ have a 2019 A220. I️ brought it in on October 17th, 2023 for a maintenance check + needed to fix an oil leakage that was causing the car to smell burnt & wanted to che I️ brought it in on October 17th, 2023 for a maintenance check + needed to fix an oil leakage that was causing the car to smell burnt & wanted to check my breaks since the car was shaking when breaking. They did an inspection of the car and told me everything that was needed for the car to run smooth with no issues. I️ paid almost $3000 thinking ok it’s fine since I️ want my car to be perfect. I️ got the car back on October 24th with the same issues!!! Still shaking still smelling the burning oil. I contacted the service advisor and she told me I️ did not specify that the car was shaking when breaking but I️ did plus I️ put it in the notes when I️ made the appointment to bring in the car. And for the burning smell she said it would resolve with time since it may still have some residue. I️ waited it out for a month and a half it was still having the same issue. Fast forward to December 18th I️ made another appointment since i was experiencing the same issues. Brought in the car and thank god I️ got a loaner vehicle because they took 3weeks to even respond to my phone calls about getting an update on the car. Turns out the car was just sitting in the garage collecting dust with nothing being done to it. On January 11th I️ called and called no one answered me. Decided to call the front desk and demand someone speak to me, thankfully someone called me back. I️ was told the leakage was not fixed and they wanted me to pay another $1400 to fix it and the breaks were never fixed when I️ brought it in the last time. It would be another $1600 to change all four of them. Meaning I️ would have to spend another $3000 when I️ had already paid that thinking the car was going to be perfect. I️ do understand that maybe the things that I️ paid for last time was needed for the car but at the end of the day I️ wanted to pay for the things I️ specifically asked for. Meaning I️ believed that those things would resolve the issues it already had. But no my car is the same way the $3000 was money I️ wasted for no reason because it doesn’t feel any different. The service advisor I️ had in October also could’ve explained what they were doing in a much thorough way maybe I️ wouldn’t have made the mistake of believing it would Fix the problem. If I️ could give 0 stars. I️ would. Should’ve never taken my car to this dealership. More

Excellent service very attentive and proactive, helped with any questions or concerns, great deal offered also. with any questions or concerns, great deal offered also. More

Very good service and helpful staff. They made my car buying experience better than usual. They made my car buying experience better than usual. More

Amazing experience! ! Showed up at 5:30 for a test drive. Car was SPOTLESS inside and out and waiting up front for me. Salesperson was personable and knowledgeable, got a ! Showed up at 5:30 for a test drive. Car was SPOTLESS inside and out and waiting up front for me. Salesperson was personable and knowledgeable, got a good deal on my new vehicle and a fair trade-in on my car. Kyle and Robert stayed until 8:00 (who does that anymore!?!?!?) to finalize the paperwork, and I drove home in my Mercedes!!! Could not be happier!!! More