Mercedes-Benz of Hanover

Enio was my service advisor and he was the best! He treated me with respect and empathy like you wish for from anyone in the service Industry. He explained to me everything that was happening with m He treated me with respect and empathy like you wish for from anyone in the service Industry. He explained to me everything that was happening with my car and only recommended what needed to be done, and gave me recommendations on what will need to be done. Next time I come into the dealership I am going to look for him. Do yourself a favor and see him too, you won’t be disappointed. More

This dealership took my Mercedes in without much notice as I was due for a servicing. Once there, they were courteous, prompt and efficient. Restroom was state of the art! as I was due for a servicing. Once there, they were courteous, prompt and efficient. Restroom was state of the art! More

The service team has been outstanding handling the issues with my vehicle especially their team member Ryan. He was very initiative when it came to making sure all needs were met and accommodating to my hect with my vehicle especially their team member Ryan. He was very initiative when it came to making sure all needs were met and accommodating to my hectic schedule as a traveling healthcare professional in dental. The team was very respectful of my time when it came to my availability which, was hardly any since, half the time I would be performing long hours of surgery on patients. Unfortunately, I can’t same the same for the Boston location which is a 15min drive from home compared to the 45min drive to Hanover. I was very very optimistic in the beginning due to the distasteful treatment I received from the other location but I for sure will take that ride any day to Hanover if it means I get a better experience!! More

Ryan was very professional, knowledgeable and helpful in all areas of the service experience. I’m reminded of how much I like my GLK and should maintain and keep it forever. The service department at Merced all areas of the service experience. I’m reminded of how much I like my GLK and should maintain and keep it forever. The service department at Mercedes-Benz of Hanover is thorough and professional. More

Loaner was unavailable, though booked a week in advance. Ryan was awesome though. He called before I got there so I was prepared. Ryan was awesome though. He called before I got there so I was prepared. More

I have been a customer for almost three years and have always had a Professional Experience. Looking forward to purchasing a new car and trading in my 2022. Would definitely recommend doing business with always had a Professional Experience. Looking forward to purchasing a new car and trading in my 2022. Would definitely recommend doing business with this Dealership. Five Stars 👍 More

Nate was excellent to work with he was very efficient. He called me on a daily basis until the deal was complete. He called me on a daily basis until the deal was complete. More

The attitude of the service reps is excellent, as well as the quality of service. the quality of service. More

Service is the worst ever. They never answer phones or return calls. They try to get you to do everything through automated responses which never work. Love my car but I would They never answer phones or return calls. They try to get you to do everything through automated responses which never work. Love my car but I would never buy another Mercedes because I cannot deal with the service center. More

Words wont be enough to describe my utter frustration from this specific so called dealership from this specific so called dealership More