Mercedes-Benz of Georgetown - Service Center

Appointment started off a bit rocky because Jarrod my original Service Provider was not ready when I arrived for my 1:00 appointment. I waited about 20 minutes and then Adam D. was assigned and he was ve original Service Provider was not ready when I arrived for my 1:00 appointment. I waited about 20 minutes and then Adam D. was assigned and he was very courteous & helpful. More

Very professional, customer service is outstanding. Assigned service representative went to extremes to explain all aspects of the service. Assigned service representative went to extremes to explain all aspects of the service. More

Very helpful and got me a 15 percent discount. Big thanks to Jay will definitely come back Big thanks to Jay will definitely come back More

This dealership does an excellent job of keeping up with the huge volume of cars that roll through service in a day. the huge volume of cars that roll through service in a day. More

Thanks to my service specialist JARROD , The service MANAGER and staff ; . I appreciate you’ll business ,yes they are on top of it , very nice people to do business with , Before I even decide to leav MANAGER and staff ; . I appreciate you’ll business ,yes they are on top of it , very nice people to do business with , Before I even decide to leave my car to the dealership they offer me a loaner, The job was complete before I knew it fast and professional !!! Mercedes-Benz of Georgetown, is great customer experience with wonderful service advisors and staff I definitely recommend them always , Thank you all!!!! David G. More

Fast courteous service. Always a pleasure to work with. Always completes on time and great communication. Always a pleasure to work with. Always completes on time and great communication. More

I had a windshield replaced on my GLC300. Everyone is courteous, knowledgeable and redponsive. I was given a loaner (a C300 which was a blast to drive and zi loved).. the entire process wa Everyone is courteous, knowledgeable and redponsive. I was given a loaner (a C300 which was a blast to drive and zi loved).. the entire process was super smooth! More

I made an appointment the last week of August, online there were multiple appointment slots for everyday that week. When I got to my scheduled appointment, I was told my car wouldn’t even be looked at un there were multiple appointment slots for everyday that week. When I got to my scheduled appointment, I was told my car wouldn’t even be looked at until the next Tuesday, which was a full 7 days away. I was given an option to go home and reschedule to get a loaner, I forgo this option as I was already at the dealership. Appointments should be given an option if there is literally no availability for cars to be serviced. Then when my car was eventually looked at, I got an automated message with a link of things wrong with the car. No one called me to discuss these issues which was disappointing. Still days went on and I would have to be the one to reach out to my service tech for updates, which again was disappointing. I would never recommend this dealership to anyone. More

Great, timely service. The staff is prepared, informative and get you in and out efficiently. Questions are answered quickly and you’re kept informed of the status of your The staff is prepared, informative and get you in and out efficiently. Questions are answered quickly and you’re kept informed of the status of your car. More

I came to Mercedes of Georgetown after only going to Mercedes of Austin for the last few years, and I’m blown away with how nice the staff is. The service representative, Jay, was great to work with and Mercedes of Austin for the last few years, and I’m blown away with how nice the staff is. The service representative, Jay, was great to work with and made the whole process smooth. I look forward to working with him again the next time I have come back in. More