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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.6
489 Reviews
Call Service Center (512) 930-6150

489 Reviews of Mercedes-Benz of Georgetown - Service Center

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October 01, 2024

Brought in my car for service , and they could fix it right. Had to leave my car for more than 4 days, buying an expensive car to not be able to drive it .not Worth it. More

by lopez835
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Fontenot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Osmary Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Mercedes-Benz of Georgetown responded

lopez835, I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered due to the extended wait time, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience Adam Fontenot Service Director afontenot@mbofgeorgetown.com

September 29, 2024

The employees at this dealership are very friendly, knowledgeable, helpful, and professional. They are easy to deal with. More

by Sylvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Tait
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Sylvia responded

I recently took my E350 Mercedes for "B" Service. Jay Derkacz was my service advisor and did an excellent job of communicating while I was there on the status of my car. When I paid, he even took it upon himself to find a $50 discount that could be applied to one of the services performed. I was also able to use a "special offer" on Service B that the dealership was offering. I was very pleased with the service and felt that Jay did a great job. Benjamin was my salesman when I purchased my car. He continues to be very helpful when I have had any questions about my car.

September 29, 2024

Quick response time and keep me updated on everything that's going on with my car More

by harrisroomandboard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Mercedes-Benz of Georgetown responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 29, 2024

Uodates on the status of my repairs wasn’t good with my first service advisor. More

by Desmond1x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Derkacz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Mercedes-Benz of Georgetown responded

Thank you for your review. We’re sorry to hear the communication fell short during your repairs. Your feedback is important, and we’ll make sure to address this with our team to provide better updates in the future.

September 27, 2024

Dealings were unacceptable. Never coming through with anything they said they would do making harder on customer. More

by Mrolympia007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrod Dozier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richey Barnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fouad Batlouni
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Mercedes-Benz of Georgetown responded

We apologize for the negative experience you had. Your satisfaction is important to us. Please contact us directly so we can address your concerns and find a solution. Pace Bixler, General Manager pbixler@mbofgeorgetown.com

September 23, 2024

My experience today at the dealership went very well my service advisor is exceptional. He is very knowledgeable about my car’s service needs. He is most courteous and patient with my questions and conce More

by Lawrence Buxton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2024 -

Mercedes-Benz of Georgetown responded

Hi Lawrence, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 22, 2024

Nice new car stock, friendly sales and service staff. Beautiful facility compared to dealer in Austin. More

by Johnhowardesq
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Kassab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richey Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Stallings
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Sep 28, 2024 -

Mercedes-Benz of Georgetown responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 21, 2024

Jay is an amazing service advisor. He was extremely helpful with my service appointment, advised me of services I needed and had my car ready on time. Highly recommend Mercedes of Geor More

by jlj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2024 -

Mercedes-Benz of Georgetown responded

Hi, we're happy to hear you had such a positive experience with Jay and team! We do hope we can be of assistance in the future. Take care!

September 20, 2024

Everything was great from scheduling to completion of service. Heather was especially amazing in all phases More

by Mgibson889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
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Sep 22, 2024 -

Mercedes-Benz of Georgetown responded

Hi, we're happy to hear you had such a positive experience with Heather! Feel free to reach out to us if you need anything. Have a wonderful day.

September 20, 2024

Open on Saturday. Fast service, and reasonable rates. They were recommended by Airstream of Austin for our Sprinter Interstate. Would highly recommend! More

by Christmas Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Engledow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2024 -

Mercedes-Benz of Georgetown responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

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