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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.6
489 Reviews

489 Reviews of Mercedes-Benz of Georgetown - Service Center

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October 17, 2024

Toooooo many employees! Most r all men. Not good. Not good at all. I see only a handful of women each time i go . Including today. I paid almost $800 today . I t More

by kelligooding2014@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Mercedes-Benz of Georgetown responded

kelligooding2014@gmail.com, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Adam Fontenot Service Director afontenot@mbofgeorgetown.com

October 15, 2024

Not satisfied with the service I received. Work performed was not what i was requested More

by Herb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember her name
Oct 18, 2024 -

Mercedes-Benz of Georgetown responded

Herb, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Adam Fontenot Service Director afontenot@mbofgeorgetown.com

October 15, 2024

I was attended by Mr Drew. Mackenzie he was very nice and helpful. He made sure my car was inspected and washed and returned to me very quickly. I had a very enjoyable visit an More

by diana.crossley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Mackenzie
Oct 18, 2024 -

Mercedes-Benz of Georgetown responded

Hi Diana, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Georgetown. Please let us know if there is anything else we can do for you; we are more than happy to help!

Oct 18, 2024 -

diana.crossley1 responded

That for always being there for me

October 11, 2024

Next day drop off and quick repair. They gave me an Uber home and delivered early next day! More

by nlp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Mercedes-Benz of Georgetown responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 11, 2024

Great service whenever I get my car service at this location. I’m happy with this dealership More

by Gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Oct 13, 2024 -

Mercedes-Benz of Georgetown responded

Hello Gina, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

October 09, 2024

Slipped me in to get oil change at last minute and reviewed all my options. Great tech support, Nick Pope, and advisor Jay. More

by Harlin01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Pope
Oct 12, 2024 -

Mercedes-Benz of Georgetown responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 09, 2024

It's the best Mercedes-Benz dealership around. Everyone that works there is top notch. More

by dshaffer4369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Mercedes-Benz of Georgetown responded

Hi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.

October 03, 2024

GT MB has done all the work on my "new" LTV Unity. I'm 3rd owner of this Sprinter based rv with prior owner doing all maintenance & repair at Georgetown MB. After usual maintenance on cooling and tran More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Engledow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2024 -

Mercedes-Benz of Georgetown responded

Hi Patrick, thank you for taking the time to leave a review for us at Mercedes-Benz of Georgetown. We're happy we could meet your expectations! We look forward to your next visit! Take care!

October 02, 2024

Georgetown Dealership Service Consultant (Jay) is very knowledgeable and professional. He goes beyond to ensure my car is serviced properly. More

by DST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Mercedes-Benz of Georgetown responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Georgetown. We are always more than happy to assist you if anything else comes up. Take care!

October 02, 2024

I like how Jay kept me updated on my vehicle while it was being serviced. More

by Shelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Mercedes-Benz of Georgetown responded

Hello Shelly, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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