Mercedes-Benz of Georgetown - Service Center

Jay and the Service Department at Mercedes-Benz, Georgetown are always a great experience! They keep my GLE running smoothly and I’m in and out, often with same day service. Jay is extremely knowled Georgetown are always a great experience! They keep my GLE running smoothly and I’m in and out, often with same day service. Jay is extremely knowledgeable about all things Mercedes. I really value his expertise in maintenance of my vehicle. More

Best customer service I’ve ever had. I really appreciate their honest and prompt service. I really appreciate their honest and prompt service. More

I was greeted promptly. My service advisor, Jay, went though the process with me and explained what I needed. I was expecting a long time frame and was quoted a shorter time My service advisor, Jay, went though the process with me and explained what I needed. I was expecting a long time frame and was quoted a shorter time. I had the option of a loaner or Über and took the ride. The call to tell me it was done was even quicker than. What Jay told me so even better. And I was picked up and quickly was able to get my service completed. I had a great experience and so much quicker than expected. More

I have been patronizing this dealership since 2014. Generally, they provide fairly good services and tries to make it better. However, lately, I have experienced several back jobs, such as fixing oil l Generally, they provide fairly good services and tries to make it better. However, lately, I have experienced several back jobs, such as fixing oil leaks in the engine and the most recent is fixing auxiliary battery malfunctioning. The eco engine stop still fails to function. More

Aaron was very helpful. I did receive my vehicle with a busted windshield wiper hose. I just spent 1500.00 on a full service. I did receive my vehicle with a busted windshield wiper hose. I just spent 1500.00 on a full service. More

Scheduling was easy, analysis and fix were explained wait time was reasonable for service performed time was reasonable for service performed More

My rep helped me navigate a complex situation and made real effort to help me problem solve and make my life easier. real effort to help me problem solve and make my life easier. More

Service is slow (1month) Returned car…no car jack or spare tire any longer. They don’t know where it went. Richie and Jay were great. However, I now have to replace my spare tire and jack. Mercedes doe spare tire any longer. They don’t know where it went. Richie and Jay were great. However, I now have to replace my spare tire and jack. Mercedes doesn’t program the fob for older cars if you have to change your key. Now I have to do everything manually. Being a woman, it’s a safety issue for me. When I’m out and have to unlock my car, I no longer am able to push a button to lock or unlock my car. Instead I have to take the manual key out of the fob to lock, unlock or open the trunk. Rediculous!!! I’ll make the drive to a different dealership going forward. More

Didn’t fix the problem! ! Can’t believe they couldn’t tell that it still existed. ! Can’t believe they couldn’t tell that it still existed. More

Quick and easy servicing. Have been going to Georgetown for the past few years and couldn’t see myself getting my car serviced elsewhere. My advisor Jay was amazing! Have been going to Georgetown for the past few years and couldn’t see myself getting my car serviced elsewhere. My advisor Jay was amazing! More