Mercedes-Benz of Georgetown - Service Center

Mercedes Georgetown service department has been lacking for a good overall experience the past 2 years. lacking for a good overall experience the past 2 years. More

The dealership facilities are Clem, quiet, and plenty of room to work privately while waiting on your car. The service tech was knowledgeable and didn’t pressure a client into making unnecessary repairs. room to work privately while waiting on your car. The service tech was knowledgeable and didn’t pressure a client into making unnecessary repairs. More

My vehicle was being serviced on a call back. They called me on the phone and told me to take the vehicle there so they could fix some things. My car was running fine. I dropped it off. It was su They called me on the phone and told me to take the vehicle there so they could fix some things. My car was running fine. I dropped it off. It was supposed to be a one day job. It ended up taking five days. I asked him for a complementary car wash to make up for the inconvenience yet when I got there, the car was filthy. They did not notify me when my vehicle is ready. I had to show up unexpectedly and hope that it was ready. They kept trying to push services on to me that I repeatedly told him I didn’t want Mercedes a Georgetown sucks. My next vehicle will be an Audi. More

Service manager Jay is very professional. He communicated with me clearly and promptly throughout my service visit. I was completely satisfied with the way my car's service was handled on a v He communicated with me clearly and promptly throughout my service visit. I was completely satisfied with the way my car's service was handled on a very busy Saturday. More

Always friendly and professional staff. Adam was very knowledgeable and kept us updated on service completion time. Great service as always from Mercedes-Benz of Georgetown team. Adam was very knowledgeable and kept us updated on service completion time. Great service as always from Mercedes-Benz of Georgetown team. More

Very accommodating, Clean, Comfortable, Friendly, Timely. I never mind having to get my car serviced. ( except for the price of course). But it’s always a comfortable visit. I never mind having to get my car serviced. ( except for the price of course). But it’s always a comfortable visit. More

2nd time getting vehicle back from service maintenance and have to return because quality control failed to perform proper inspection procedures. Called back and was told just use the radio volume to turn and have to return because quality control failed to perform proper inspection procedures. Called back and was told just use the radio volume to turn vehicle back up warning sound up. Should have been done before releasing the vehicle. It works now. Thanks More

Everyone we had contact with today was very professional and helpful and knowledgeable we had a good experience. and helpful and knowledgeable we had a good experience. More

I am impressed by how Irlanne assisted me selecting options for the needed service. She stayed connected the entire time. Irlanne's professionalism is top notch. I am also happy with the courteous way options for the needed service. She stayed connected the entire time. Irlanne's professionalism is top notch. I am also happy with the courteous way the entire staff at the dealership conducted themself during my short stay. I hope to continue to work with the service team at this dealership. More

Great Customer Service Irlanne was a great help and easy to talk too thx ☺️ guys to talk too thx ☺️ guys More