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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.6
488 Reviews
Call Service Center (512) 930-6150

488 Reviews of Mercedes-Benz of Georgetown - Service Center

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January 30, 2024

The dealership treated me great. I went for an A service and Jay presented me an 2024 EQE 500 for a loaner. Excellent experience. More

by KOOLROD1200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2024 -

Mercedes-Benz of Georgetown responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 30, 2024

Very attentive and professional, good customer service! Service technician very knowledgeable and explained options and showed concern More

by ph413osh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2024 -

Mercedes-Benz of Georgetown responded

We're glad to hear that you received attentive and professional service from a knowledgeable technician. Safe travels and we appreciate your business!

January 29, 2024

Great service and friendly. My service was completed quickly and answer to noise was resolved. More

by lindalilly82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 24, 2024

Great service center thanks Aaron Lee! ! Always taking good care of everyone we send there or personal. More

by Ashley Rayford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

Mercedes-Benz of Georgetown responded

We're thrilled to hear that you had a great experience at the service center and appreciate Aaron's efforts in taking good care of everyone, including those you've recommended. We appreciate your positive review and look forward to serving you and your referrals in the future. Safe and happy driving!

January 23, 2024

Service appointment. All involved were very helpful. Waiting for my car was very comfortable. I will return. More

by rpat1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin service
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Jan 25, 2024 -

Mercedes-Benz of Georgetown responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 19, 2024

My customer representative was very helpful and knowledgeable. Her positive attitude made my day. Please thank he for me. More

by asey301900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Osmary Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Reicherts
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Jan 23, 2024 -

Mercedes-Benz of Georgetown responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 19, 2024

Jared was great. I appreciate the prompt response. We was ready to attend when I was there More

by Nurtenp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Mercedes-Benz of Georgetown responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 19, 2024

Everything has been good except that arrangement of loaner has to be fixed. I had to reschedule couple of times as they were short of loaner vehicles More

by venkateshreddy.burgula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Mercedes-Benz of Georgetown responded

Thank you for sharing your feedback. We apologize for any inconvenience you experienced with the loaner arrangement. We appreciate your patience and understanding. Your input is valuable, and we will work to address and improve the availability of loaner vehicles to ensure a smoother experience in the future. We're committed to providing the best service possible.

January 18, 2024

When I go to this service center, I always choose Jarrod , he is the one who did a perfect job as always, I feel pretty comfort to fix the problems with my car, he’s always being very patient and kind to cu More

by Yi Miao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Mercedes-Benz of Georgetown responded

We're pleased to hear that you consistently choose Jarrod at the service center and that he has done a perfect job as always. It's wonderful to know that Jarrod's patience and kindness contribute to making your service experience better. Thank you for choosing us, and we appreciate your positive feedback. We look forward to providing excellent service for your car in the future!

January 17, 2024

First time servicing my sprinter van conversion and they had to replace the cracked windshield too. Corey was awesome and kept me up to date throughout the process. Thank you! More

by keel-08preset
Recommend Dealer
Yes
Employees Worked With
Cory Engledow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2024 -

Mercedes-Benz of Georgetown responded

We're glad to hear that Corey provided you with an awesome experience during your first time servicing your Sprinter van conversion. Keeping you up to date throughout the process, especially when replacing the cracked windshield, is crucial for a positive customer experience. Thank you for choosing us for your Sprinter van service needs, and we look forward to serving you again! Safe travels!

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