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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.6
488 Reviews
Call Service Center (512) 930-6150

488 Reviews of Mercedes-Benz of Georgetown - Service Center

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March 05, 2024

Great Service! Advisor kept me informed along the way. Easy to schedule. All around good job! More

by susangallagher1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2024 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 05, 2024

They were incredibly responsive. Adam was incredible and really appreciated his help. I have really enjoyed his support. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Fontenot
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2024 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a responsive experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 02, 2024

I have dealt with them for over 13 years. Never disappointed. Always top notch service! More

by danhash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Mercedes-Benz of Georgetown responded

It's wonderful to hear that you've had a longstanding positive relationship with the dealership for over 13 years and have never been disappointed. Providing top-notch service and building lasting relationships with our customers are core values for us. Thank you for your continued trust and loyalty, and we look forward to serving you with excellence in the future. Safe and happy driving!

February 27, 2024

I paid about $2300 3 days ago to fix suggested repairments. However the car is still making noise when I drove backwards. Tire pressure lamp was on that the I stopped one of the gas stations to fi More

by Nazik-Yakup Uluturk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Derkacz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize for the inconvenience you've experienced. I would like an opportunity to fix this and to earn your business, please contact me at afontenot@mbofgeorgetown.com. I look forward to speaking with you. Adam Fontenot, Service Director

February 27, 2024

Had to wait a bit, but worth it. Comfy waiting area, friendly service & attention to details! More

by cmitch
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylè LaPage
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Feb 28, 2024 -

Mercedes-Benz of Georgetown responded

We're glad to hear that your experience, despite a bit of a wait, was worth it. It's great that you found the waiting area comfortable and appreciated the friendly service with attention to detail. Your feedback is valuable, and the dealership looks forward to providing excellent service for you in the future!

February 25, 2024

Always great service, always great crew t9 take care of my car and my needs. More

by W Sleiman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Osmary Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayle, Daniel Reicherts
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Feb 27, 2024 -

Mercedes-Benz of Georgetown responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 25, 2024

A Very clean and comfortable waiting area. Nice coffee snack area & menu. I was pleased. More

by Oma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Mercedes-Benz of Georgetown responded

We are glad to hear that you found the waiting area clean and comfortable and that you enjoyed the coffee and snacks. Safe travels!

February 23, 2024

Aaron in service was so helpful and patient in answering all my questions. Excellent experience from the Sprinter service team. More

by Trwyod5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

Mercedes-Benz of Georgetown responded

We're delighted to hear about your excellent experience with Aaron and the Sprinter service team. Providing helpful and patient service is important to us, and we're glad to know that you felt well taken care of. Thank you for choosing us, and we appreciate your feedback and business!

February 22, 2024

Very professional as well as personable. Service was excellent. I would use this dealership again recommend their service to anyone More

by Tommy Griffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irlanne Pollard
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Feb 24, 2024 -

Mercedes-Benz of Georgetown responded

Thank you for sharing your positive experience! We're delighted to hear that the service was very professional and personable and that you found it excellent. We appreciate your business!

February 21, 2024

Emily is the best service adviser so far that I had the pleasure to work with… She knows her stuff. So far happy with the service..Will be making an appointment soon to have the chips fixed in my windshiel More

by Cyberbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Osmary Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily, Derick Butler
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Feb 24, 2024 -

Mercedes-Benz of Georgetown responded

We appreciate your kind words, Grandpa Bill! It's wonderful to hear that Emily has provided you with exceptional service, showcasing her knowledge and expertise. We're glad to know you're satisfied with the service so far. When you're ready to address the chips in your windshield and pick up your Tire Inflator, we'll be here to assist you. Thank you for choosing our dealership, and we look forward to seeing you soon! Safe travels!

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