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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.6
488 Reviews

488 Reviews of Mercedes-Benz of Georgetown - Service Center

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April 28, 2024

Always a great service experience! My service advisor was awesome and accommodating. It never disappoints! More

by simone.maynard2603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 24, 2024

Wonderful! Friendly and very Professional! Wouldn’t go anywhere else! Great people there! Thank You Adam De Leon, Service! More

by noblelady1450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
Apr 27, 2024 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a wonderful experience and that Adam provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 24, 2024

Great place to sit and relax while waiting for car servicing to finish. The they have coffee, chips & sodas. The showroom is very elegant. Service attendants are very professional and nice. More

by RLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Mejia
Apr 27, 2024 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 23, 2024

Love Jay! He was helpful, great communication and customer oriented. While I have had my car back for only an hour or so, I feel the work was outstanding . More

by mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2024 -

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and earn your business, please contact me at Adam Fontenot Service Director (512) 930-6150 afontenot@mbofgeorgetown.com

April 23, 2024

I really appreciate the hospitality. Mechanics are always a challenge and this brand has a top shelf approach that makes the bills feel worth it. More

by jplonka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Mercedes-Benz of Georgetown responded

We're delighted to hear that you appreciated our hospitality and had a positive experience with our mechanics! We understand that vehicle maintenance can sometimes be a challenge. Thank you for choosing us for your service needs, and we look forward to serving you again in the future!

April 21, 2024

The MBenz in Georgetown provided outstanding service, with Jarrod's exceptional customer care standing out! More

by Priscilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had an outstanding experience and that Jarrod's provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 21, 2024

My service advisor is Jay. My experience with the service department is amazing. It’s stressful when you have to leave your car for who knows how long when it’s being serviced More

by darien.partee
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamier Flowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Mercedes-Benz of Georgetown responded

It's great to hear about your positive experience with Jay at the service department. Communication and care make all the difference when it comes to service needs. Thank you for choosing us!

April 19, 2024

Thank you so much for giving my mom and I a good experience. Kaylè is sweet and helpful. We also had help from Richard. We’ve been getting our suv serviced for years at that location. We always appr More

by CCV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylè , Daniel Reicherts
Apr 20, 2024 -

Mercedes-Benz of Georgetown responded

You're welcome! We're glad to hear that you and your mom had a good experience at our location. Kaylè and Richard are valued members of our team, and we're pleased that they were sweet, helpful, and provided good service. We appreciate your loyalty in getting your SUV serviced with us for years and are grateful for your acknowledgment of our hard work and communication efforts with your vehicle. We're here to ensure your continued satisfaction with our services!

April 19, 2024

I love my Mecerdes, this facility keeps me informed by sending messages via App. It is easy to make an appointment, the facility is always clean and the service is excellent. This facility provides awesom More

by Lyneesegrimes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irlanne Pollard
Apr 20, 2024 -

Lyneesegrimes responded

Irlanne Pollard is always a pleasure to work with. She keeps me informed, answers all of my questions and ensures i have the best experience every time. If there were 10 stsrs i would give it to her. Thank you Ms. Pollard.

Apr 24, 2024 -

Mercedes-Benz of Georgetown responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

April 18, 2024

I received efficient and timely service with excellent support from the service consultant that resolved my issue completely. More

by czanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Mercedes-Benz of Georgetown responded

We're delighted to hear about your positive experience! Your satisfaction is our top priority, and we appreciate your business. We look forward to helping you again in the future.

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