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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.6
489 Reviews

489 Reviews of Mercedes-Benz of Georgetown - Service Center

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June 24, 2024

Georgetown Mercedes at its finest! Got home from a B full service and all tires sensor alarming for low tire pressure. Isn't that supposed to be part of the inspection? More

by Alice.Kamae
Recommend Dealer
No
Employees Worked With
Osmary Morales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Mercedes-Benz of Georgetown responded

Alice, I appreciate you notifying me about this matter. I’m sorry to hear about the service you received concerning your tire sensors. I’m committed to making things right and regaining your trust as a valued customer. Could you please get in touch with me? I would like to hear more about this and resolve the issue. Thank you, and I will look forward to hearing from you. Adam Fontenot Service Director afontenot@mbofgeorgetown.com

June 17, 2024

Sprinter service guys were awesome. Robert even showed me the culprit in the shop and we discussed options. Corey was timely and informative More

by Bingoblom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Engledow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Mercedes-Benz of Georgetown responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 16, 2024

Professionally Greeted . Explain all needed maintenance service clearly. Asked if anything need to assist me in anyway. Very Good experience with Mr. Jarrod. More

by Bigmamamartha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Mercedes-Benz of Georgetown responded

Hi, we are very happy Jarrod could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 15, 2024

Had a scheduled service done today. Technicians were friendly and helpful. I have user this dealership for several years for my service needs. More

by Elkehamilton8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irlanne Pollard
Jun 16, 2024 -

Mercedes-Benz of Georgetown responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 15, 2024

Everyone was very pleasant and professional but your $100 dollars off program should have been a bit more clear. I was under the impression that it was off my total bill not just the first 100 spent. Mislead More

by R.kendall2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2024

Great service and customer care. Vehicle was completed in timely manner and all questions answered. More

by Kassandragavin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Mercedes-Benz of Georgetown responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 13, 2024

Service was great as usual. Mechanic worked past normal scheduled hours to make necessary repair to vehicle. More

by abaannex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2024 -

Mercedes-Benz of Georgetown responded

Hi Abaannex, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 12, 2024

The service was great. Everyone was courteous and professional. I appreciated all of the communication during the repair process. The repairs were done in a timely manne More

by AMGE63S2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
Jun 13, 2024 -

Mercedes-Benz of Georgetown responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Georgetown! We are always more than happy to assist you if anything else comes up. Take care!

June 12, 2024

Quick, very pleasant people to deal with - furnished me a loner, analyzed and fixed my 350 problem, then washed my car and notified Me it was ready! I could not ask for a better car service experience! More

by gshannonnest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla
Jun 13, 2024 -

Mercedes-Benz of Georgetown responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 11, 2024

The service was great the dealer get you in an out. . the good thing about Mercedes dealer you get a loaner car until your car are repaired More

by sam4thcav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayle
Jun 13, 2024 -

Mercedes-Benz of Georgetown responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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